Security Administrator Resume Profile

Objective

To obtain a technical position in the area of computer forensics and security to further protect the information assets of corporate America

Employment

Confidential

IT Security Administrator

Part of a new global team designed to reorganize and centralize security for Morgan Stanley's information assets
z/OS Mainframe security at the SCA administrator level using Computer Associate's Top Secret
Liaison between the Mainframe Security team and Security Operations Center
Team lead on training Security Operations personnel for Level 1 mainframe security support
Triaged the ticket queue to find the best course of action depending on the problem and connected the user to the proper team
Created and managed new documentation to support policy changes designed to strengthen the Firm's overall security
Trained regional teams in Montreal and Shanghai as we expanded to fulfill true 24/7 support and availability
In addition to the mainframe, also on-boarded and supported distributed environment systems
Responsible for 24/7 support during on call rotations

Confidential

PC Specialist

Part of a team of three responsible for all computer systems in the hospital as well as the surrounding nursing home and child care sites
Worked with the help desk to maintain user functionality
Acted as webmaster, responsible for all hospital website additions and corrections
In charge of asset management
Built new systems from scratch, also used disk images when available
Tested new system configurations, new hardware and software
Installed various hardware and software
Repaired hardware including printers, fax machines, scanners, etc.
Configured user accounts using the Novell network client
Day to day problem solving and working with the team to improve the hospital's productivity
Assisted with firewall maintenance
On call 24 hours a day, 7 days a week

Confidential

ACDH Assistant Cashier Department Head

Managed the front-end cashiers, up to twelve at a time
Dealt with numerous customers daily, ranging from compliments to complaints
Crisis management: power outages, upset customers, working with law enforcement, paramedics and loss prevention
Created weekly schedules for approximately 50 cashiers, baggers, maintenance workers and customer service representatives
Dealt with thousands of dollars per day, collecting from cashiers and depositing for the bank
Handled Western Union transfers, money orders, WIC checks, and numerous other transactions daily
Front-end traffic control during busy hours, keeping customer lines at a minimum
Controlled any cash overages and shortages by keeping target cashiers under scrutiny, reducing SHRINK