OBJECTIVE

To obtain a full-time management position within network services/computer operations in which I can apply my leadership skills and IT experience in a challenging environment.

SUMMARY

Over twenty five years experience directing large 24X7 mission critical operations with major corporations encompassing both mainframe and client/server technologies. Current member of AFCOM, Information Systems Audit and Control Association ISACA , and IT Leadership Exchange Peer Groups. ITLEX Member of the Change Advisory Board CAB at Kendle in reviewing and approving all changes to the environments using BMC. Certified in ITIL Foundation V3.

PROFESSIONAL EXPERIENCE

Confidential

Off-shift IT Manager with responsibilities for the University Data Centers. UDC Manage two Operations teams team providing a 24X7 coverage for all DC related issues. Monitoring responsibilities for all server, systems, applications and facilities related incidents and escalation to Level 2 staff, vendors and management when required.

Confidential

Assisting the IT staff at Integrhythm with projects on an on-call and as needed basis. Work with US based and off shore staff in coordinating project plans and schedules. Involved with the roll-out of Asset Management module under ServiceNow.

Confidential

Responsible for organizing and planning the implementation schedule, monitor the timelines, coordinating communications, ensuring transition plans are completed, handling Change Management during final testing and implementation and on-site support. Working in a leadership and coordination capacity on projects in a cross-platform environment. Windows, UNIX, Mainframe and Network

Confidential

• Responsible for all Data Center Operations functions and team responsibilities for Oracle/SQL DBA's and Network Admins at the Cincinnati Data Center. Ensuring the integrity of the facility and extensively involved with Oracle, MSSQL, HPUX, backups, server maintenance, patches, budgets, Disaster recovery, internal and external audits, performance appraisals and hiring of permanent and contract staff and upgrades to the environment. SLA responsibilities for numerous internal and external clients. Manage staff in Cincinnati, Durham, Mexico City and London. Work very closely with other Kendle Data Centers in Durham, Mexico City, London, Munich and Sydney.
• In March 2009 assumed relationship management responsibilities for all HR, PeopleSoft, BI and UPK outsourced applications residing at the Oracle on Demand Data Center in Austin. Present role is to interface with the Service Delivery Director at OOD for Severity 1-3 issues and change management items involving all Kendle environments. Engaged in system set-up, testing, scheduling and role-out of new releases for the different pillars. e.g. PeopleSoft 9.1. Administer the access control functions for My Oracle Support MOS at OOD and work closely with the Kendle Security Officer to meet auditing and HIPPA requirements.
• Relationship Management responsibilities for Kendle's Trial Line application residing at Cincinnati Bell Technology Solutions. This involves dealing with the CBTS Service Manager, monitoring all system tickets, access controls to the CBTS facility, reports, monthly billing and renewals.

Confidential

Working on CMS SAS 70 IT audits at BlueCross BlueShield of South Carolina as part of Medicare and Medicaid services auditing process. Performing consulting work related to NIST-800, OMB-200 and FISCM federal standards. Medicare ensures contractors who process Medicare medical claims are operating their technology organizations to those aforementioned standards.

Confidential

• Managed an organization of 60 staff that included seven line Managers. Responsible for all aspects of the 24 X 7 operations at the Fidelity Data Center in Chicago. I was responsible for Computer and Network Operations, Media Services, Scheduling, Automation, Hardware Tech Support and Code Promotion.
• Managed a 40,000 sq. ft Class 'A' Data Center with 2,000 Servers Windows, Unix, AIX 5L, VAX and AS400 , 271 Terabytes of Storage and 4 Generators. SLA responsibilities for a number of very critical customers. Accenture, Certegy, FNF. Worked very closely with internal and external customers, vendors and peers from the other two Fidelity Data Centers in Little Rock and Jacksonville. I was also responsible for the DC budget, performance appraisals, SOX, SAS70 and internal audits, hiring of new staff and department re-orgs.

Confidential

Managed Data Center Operations that included Computer Ops, Production Scheduling and Print Operations. Worked with internal auditors in adhering to COBIT requirements. Responsible for the 24 X 7 operations with SLA's to complete nightly, monthly, quarterly and year end processing.. Very extensively involved in Hardware and Software changes to the mainframe and client server environment, projects, annual reviews and budgets. I was also a member of the management team that installed a generator to support the critical IT services at the Horace Mann Data Center and also on the planning committee to build a contingency site.

Confidential

Worked on SAS 70 IT audits for Integris as part of a federally sponsored audit of Medicare and Medicaid services.

Confidential

Responsible for the Data Exchange, Data Center Facilities, and Business Continuity groups. Member of the Data Center Consolidation team working on selecting a new site for the move and consolidation of the five sites at TP. Completed a full inventory and worked with numerous vendors in selecting a new site for the Data Center. Completed the Performance Appraisal process for all staff reporting to me.

Confidential

Responsible for all computer operation functions including backups, offsite storage, restores, system upgrades and changes for all systems at the Golden Valley and Salt Lake data centers. Actively involved in setting up service level agreements for internal and external customers Member of the Infrastructure Council Committee that defines requirements and approves all new projects coming to the data center. Manage staff reviews, counseling and salary changes for all operations staff in Salt Lake City and Golden Valley Represent Ingenix Technology at presentations to external customers.

Accomplishments

Actively involved in the move of the Data Center from the Unisys building in Eagan to the United Healthcare site in Golden Valley Converted the Minneapolis Operation from a 16X7 to a 24X7 operation Represented Ingenix Technology at AFCOM and HIMSS annual conference Member of the project team involved in moving the Galaxy warehouse from Hartford to Golden Valley Served as an integral member of the BSC project and very extensively involved in the initial presentations to Blue Shield of California.

Confidential

Responsible for all aspects of the computer room command center operation and services. The reliability, availability and dependability of these mission critical systems have a direct impact to the corporate fiscal results. Managed the 24X7 infrastructure, supporting 2,800 hotels, to established service levels. Maintained all external connections to major suppliers and partners. These mission critical links include all of the major airline global distribution systems SABRE, Worldspan, SystemOne, etc , credit card authorization and settlement institutions, and supply chain vendors. Lead a team of technicians, which operated the HOLIDEX Reservation System producing over 350,000 daily hotel reservations representing a 40-million dollar daily revenue stream for the company. Provided leadership and direction in the management of a 120,000 tape magnetic media operation. Following company acquisitions, managed the integration of remote data centers into the Atlanta facility. Lead the Business Recovery efforts related to operational requirements and participation during Disaster Recovery drills and events. Managed staff reviews, training, counseling, budgets, salaries, change and project review.

Accomplishments

Served as an integral member of the operations team that moved the Holiday Inn's data center from Memphis to Atlanta in 1992 Established operational processes for the environment that included change management, problem escalation, problem reporting, and quality improvement initiatives such as root cause analysis, requirements process and deployment strategies Developed requirements and participated on the team which implemented enterprise management of the data center Extensively involved in Disaster Recovery testing and 'Ops Automation' with the numerous operating systems at Holiday Inns Represented Holiday Inns at the IBM TPF User's Group conference for six years Worked closely with HR personnel which resulted in change of employee shift differential benefits packages. Staff turnover was reduced from 25 down to a run rate of 2 due to the implementation of core operating values and principals honesty, integrity, compassion and understanding. All goals and service level agreements were met and exceeded during my entire tenure.

Confidential

Following the purchase of Holiday Inns Worldwide by Bass PLC of London, this consulting engagement required operational leadership to move the data center and all associated function from Memphis, TN to Atlanta, GA. Following the successful move a full time offer of employment was extended.

Accomplishments

Developed an operational strategy to move the HOLIDEX reservation system, with minimal interruption of worldwide reservation processing, to Atlanta, Georgia. The objective was met with only 6 hours of manual reservation processes.

Confidential

Weekend responsibilities for the TPF and VM systems. Ensured all SLA's were met by both weekend teams. Responsible for training of operations personnel, setting up training plans and reviews for all staff.

Accomplishments

Served as an essential member of the migration team that moved the CAS system at American Express to the new data center.

Confidential

Responsible for day-to-day operations of the TPF and VM systems, training of new staff members and certifying changes. Also responsible for the MVS and IMS systems in the absence of the Operations Manager.

Accomplishments

Setting up the Data Center at Bank of America for the ATM cut-over from IMS to the TPF system training of operations personnel, member of the Disaster Recovery Team.

Confidential

Responsible for seven operating systems, trained new operators, liaise with remote users and network operations, re-submitted failed jobs after making JCL modifications and supported system testing by Coverage, Application and Tech Support groups.

OTHER INTERESTS

I coached volleyball at the University, High school and Junior Olympic level. I was extensively involved with the Atlanta Committee for the Olympic Games ACOG in preparation for the 1996 Olympic Games.