Support Specialist Resume Profile

Work AND experience

Outside Subcontractor for UHP Wireless. Installing Avaya Switches Digital and Analog phone's also Polycom for video at Aberdeed Proving Grounds in Maryland. Installation of Cat5e wiring and cross connects from closet patch panels to office's. Instalation of 11 building's some over 2 million sq ft. Project manager of installation and testing of all phones and wiring problems.

Confidential

Vice President R D

Responsibilities bringing in new companies, Small Business Women, 8A,Veteran Owned to support General Services Administration GSA and ARMY Corp, out of Aberdeen Proving Ground, Maryland APG . Companies would support communication work for winning RFP's on base. These RFP's where for Voice and Data from Verizon and Sprint. The equipment was mainly Avaya and Cisco running OSPF/BGP also some EIGRP. Cabling was cat5e from Telco handoff to desktop. 08/2009 to 01/2010

Confidential

Food Lion stores installing Cisco Routers and Switches. Project consisted of upgrading hardware and software on Cisco Access Points, Switches and Routers. Surveys of each store where done using Air magnet equipment so Access Points where positioned correctly for wireless coverage. Also installing new Registers and Fiber to support them. Symbol wireless guns were upgraded and used for scanning on floor merchandise. Network running over MPLS/BGP 01/2006 to 8/2009

Confidential

Field Engineers. Working at Harbor's 7x24 365 days Network Control Center NOC in Mt Laurel NJ, Harbor Head Quarters. Installing equipment at 200 Lowes Hardware Stores across the country. Equipment consisted of Cisco Access Points, Routers running OSPF and Switches. Symbol Wireless scan guns and MCC Fiber to Ethernet cabling also -48v Rectifier to Power Acess Points on floor no POE. 10/2004 to 12/2005

Confidential

Engineer at 300 Lowes Stores installing Cisco Wireless Access Points and Cisco Routers, Switches and Symbol wireless scan guns. MCC Fiber to Ethernet cabling and 48-v Rectifiers for powering Access Points.

Confidential

Tech Support Specialist for Bristol Myers Squibb, ING, Merrill Lynch, Swiss Bank, Garban, NY Daily News, Exxon Global Networks as a tier LVL 4. Responding to their company core Backbone problems. Equipment consisted of Timeplex and Cisco. They all used either OSPF/EIGRP and some BGP. Ran over various backbone's Frame Relay, PPP and T3.

Sales Account Executive bringing in new maintanace contracts and selling refurbished equipment to maintain those contracts. Buying legacy equipment then refurbishing and selling it at great profit. 1st year bringing in over 1 million .

Confidential

Onsite Technical Support Specialist for Exxon Global network at their Houston Head Quarters.
Global Network consisted of Cisco and Timeplex Link II equipment. Network consisted of Data and Voice. Cisco voice FXS analog phone's over dedicated T1's. Wrote Procedures for trouble shooting problems and Backup recovery. Also provided new Passwords every week for their 100 Timeplex nodes and Management System. Maintained all their Network drawing's using Visio. Consolidated their Global Network saving them money on carrier lines and space. Saved Exxon over 550,000 1st year. 7 Months on site.

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