Summary

• InfoRmation TechNology Executive
• Business Transformation Innovation Leader ... Talent Development
• Global Leader of business, technology and people with both passion and track record of transforming the business through developing business-driven technology strategies and executing with innovation across healthcare and insurance industries. Successfully implemented enterprise-wide strategies in high-change environment that bolstered effectiveness, supported growth, and streamlined business operations while improving service to clients at reduced cost. Proven achievements in:
• TECHNICAL LEADERSHIP Built the vision and strategy to bridge current needs to spur business growth
• Implemented global technology platforms and digital transformation that helped to achieve up to 10 revenue growth and 35 operating cost reduction through innovative technology solutions including next-generation enterprise architecture, open source, .net, Java, cloud computing, SaaS, social media, mobile technologies and analytical capabilities.
• ORGANIZATIONAL LEADERSHIP Succeeded as a change agent and trusted business advisor to build
• sponsorship for multi-million dollar large-scale technology initiatives
• Built business solutions across three different organizations to remove legacy costs, engage market-driven technologies, and ultimately drive stronger revenues.
• EXECUTION LEADERSHIP Managed complex initiative execution with excellence by establishing collaborative
• relationships, global teams, inspiring others and by instilling common purpose.
• Delivered large global initiatives from strategy through roadmap implementation that provided game-changing capabilities in the ACA Private Exchange environment to respond with agility and get ahead of the changing market. Successfully implemented global platforms in Clinical/Patient/Financial management and Policy/Claims/Billing/Premium administration by leveraging agile practices, people leadership, improved SDLC processes, outsourcing, and vendor management in a global environment.

PROFESSIONAL EXPERIENCE

Confidential

Chief Information Officer, Information Technology

• Led business transformation at firm by creating a benefit administration private exchange platform through technology innovation to enable growth and to reduce operational costs.
• Implemented the Private Exchange platform providing enhanced Enrollment, Dynamic Eligibility, Defined Contribution and Decision Support capability, Qualified Life Event Process, HR Portal, integrated online capability with Carrier systems for Voluntary Benefits products, interface capability with leading Payroll and HRIS platforms through sophisticated data exchange connection and by integrating with FSA/HRA/HSA, CobraPoint Systems, Call Center and Financial systems.
• To achieve competitive positioning, building an enhanced User Interface and Experience UI/UX with new market differentiators including Wellness, Claims Analytics and Communication tools.
• Firm is now targeted to achieve the strategic business objectives to grow the annual enrollment by 20 , to reduce administrative costs by 35 and to position effectively as a strong competitor for small and mid-market clients at national level.
• Implemented companywide phone system including call center, disaster recovery and improved reliability and predictability of infrastructure services by 60 .
• Implementing Exchange Platform using new technology stack including open source, meta-driven architecture, and API framework to achieve speed to market and ability to react to continuous healthcare changes.
• Significantly improved the consistency and quality of deliverables by developing high performance IT organization with significant strength in agile development by building expertise in product management, development, and quality assurance.
• Achieved on time delivery at reduced cost through offshore model by managing the vendor partnerships effectively with TCS and LiquidHub through fix bid delivery model in agile environment.

Confidential

Chief Information Officer, Information Technology

• Created technology strategy and roadmap and implemented core Policy/Premium/Claim global platform, Web technology, CRM Dynamics, Call Center technology and Data Analytics. US technology strategy was adopted as global strategy.
• Through global configuration platform, improved ability to react to product/rate changes from 8 weeks to 1 week and improved new product introduction from 9 months to 3 months.
• Through transactional web sites with customer self-service, straight through processing, and dynamic content capability, reduced operational costs by 20 .
• Through CRM Dynamics multi-channel campaign management, workflow based sales opportunity management and 360 customer view revenue is projected to grow by 10 .
• Reduced IT cost on legacy application by 30 through negotiation of outsourcing arrangements with Infosys, GenPact and Accenture by channeling the investment for strategic initiatives.
• Transitioned 30 of the organization to bring talent in new technology. Implemented a fast paced culture of high performance by challenging status quo.
• Reduced defects in User Acceptance testing and in production by 40 . Reduced business disruption incidents by 30 .
• Implemented IT Governance and Portfolio Management and built credibility by providing transparency and improved consistency of overall delivery capability.
• Managed large scale mergers and acquisitions successfully.

Confidential

Assistant Vice President of E-Commerce

• Improved competitive position by implementing Agent Portal, Agency Management capability through real-time bridging, upload and download capabilities and by integrating with modern policy administration platforms by straight through processing.
• Improved application processing times from 3 weeks to 1 hour for products without manual underwriting through self-service and straight through processing. Improved renewal processing capabilities by 30 .

Confidential

Director, Soarian Health Information Platform

• Managed the development of Patient Management and Scheduling components of large scale healthcare system, Soarian, that provides electronic medical record, financial, patient-centric workflow engine, clinical system, physician order entry, nurses work station, medication management and clinical documentation and analytics
• As head of global PMO organization, assisted the roll out of Agile Scrum throughout 400-development member organization distributed in 3 continents.
• Improved delivery timeline from 12 months for integrated Soarian releases to consistent and high quality 6-month releases.

Confidential

Vice President of Information Technology Strategic Business Development

Innovative technology solution received 3 patents.