OBJECTIVE
To contribute relevant experience and interpersonal skills for a challenging position in Community Affairs and Human Services. As an experienced human resources professional, I am well equipped to support a fast-paced, progressive environment. My ability to analyze programs and policies from both financial and employee perception standpoints enables me to assist in making complete and well-researched decisions. I thrive on change and have been instrumental in assisting in creating culture shifts in ever changing environments due to mergers & acquisitions, outsourcing and organization changes. I am seeking an opportunity that will allow me to make a difference in the lives of the employees, while maintaining a company strategy focus.

QUALIFICATIONS
17+ years of customer service / employee satisfaction experience in the areas of Human Resources - Benefit Administration, Payroll and Treasury Service. Exceptional customer services skills with the ability to communicate with all audiences, including employees (active/retirees), managers, executives, vendors and non-employees. Ability to build relationships and to influence others while working on a team. Problem solver, who\'s resourceful and comfortable performing day to day responsibilities as an individual contributor or with a team. A detailed oriented and self-motivated professional with good judgment and wisdom. Good knowledge of principles and procedures associated with compensation and benefits delivery. Areas of expertise include:

• Benefits Administration
• HR Administration
• Employee Relations
• Payroll, Budget
• ERISA, HIPAA, FMLA, IRS Code
• Compliance
• HRIS, PeopleSoft
• Database Managemen
• Open Enrollment
• 401k & ESOP
• OMNI Recordkeepin

PROFESSIONAL EXPERIENCE

Confidential Atlanta, GA
Retirement Specialist , 06/09-

• Manage State of GA employees' system changes for 5 different retirement plans
• Manage retirement payroll deductions.

Confidential Atlanta, GA
Client Service Manager, 03/07- 04/08

• Administer Qualified and Nonqualified Plans
• Coordinate client projects
• Manage client issues and maintain action list.
• Research and respond to day to day Plan Sponsor inquiries
• Provide customer service to 20 - 35 Plan Sponsors and Financial Advisors
• Participates in client operational service review meetings, new product rollout and relationship penetration
• Coordinate payroll updates for employee defined contribution and defined benefit plans
• Project coordinator with clients and payroll vendors (ADP, Ceridian, etc)
• Responsible for follow up on client inquiries along with facilitating their client testing, audits and statement production
• Monitors aged items utilizing various databases and facilitate resolution
• Interface with New Business regarding conversions / de-conversions
• Develop process improvements and review existing procedures
• Participates in special projects and committees

Confidential Atlanta, GA.
Sr. Benefits Analyst / Human Resource Analyst, 9/95 - 12/06

• Plan Administrator for the qualified and non-qualified defined contribution retirement plans, defined benefit plan, and health and welfare plans
• Collaborate with the Benefits Team and payroll to resolve high level benefit/payroll related issues and develop processes to bring long term resolution to those issues.
• Review the annual renewal process of all benefit vendors through employee feedback and benchmark comparisons.
• Research, resolve and respond to employee questions and concerns related to benefit plans
• Provide benefit plan interpretation for employees, managers and HR Business Consultants
• Handle escalated cases such as claims/appeals for health and welfare issues
• Resolve escalated issues and appeals for Flexible Spending Account
• Coordinate all benefits claims in the case of active employee death and work with vendor (Hewitt) to improve the death benefit payment process.
• Process BI-weekly payroll contributions for defined contribution plan and nonqualified plans.
• Process Employee Stock Ownership Plan administration and contributions including day to day administration, eligibility, employee communication, valuation of new stock prices, reporting, etc.
• Wire 401(k) contributions bi-weekly for participant account updates.
• Vendor Manager Partner with various outside vendors (Merrill Lynch, Hewitt, Blue Cross Blue Shield, Delta Dental etc.) on plan administration for DB, DC and Health and Welfare plans.
• Trained in HIPAA regulations
• Interpret plan documents and communicate to employees
• Review and update defined contribution plans administrative guides for vendor administration
• Update departmental budget for qualified and non-qualified defined contribution plans
• Process ad-hoc reports for management
• Maintain bi-weekly updates to the PeopleSoft HRIS
• Create and monitor SOX controls within Comp & Benefits for qualified plans
• Maintain compliance of qualified plans; including SEC Financial Reporting
• QDRO Administration for DB and DC plans and QMSO Administration for Health Plans and Welfare Plans
• Research and calculate pension service time to resolve employee issues
• Defined and implemented reinstatement process for reinstated covered and non-covered employees - Process requires thorough understanding of the company organizations and outsource partners, such as, COE's, Hrdirect Specialists, Labor Relations, Payroll, HRBS, Hewitt Service Center, and Merrill Lynch
• Support Center of Expertise (COE's) of vendor relationships
• Conducted benefits orientation meetings for new employees and annual enrollment
• Update knowledgebase system with solutions for HR Service Center; including monitoring and creating ad hoc solutions.
• Provide operational support for HR Service Center with ongoing Compensation and Benefit issues investigating and responding to inquiries not limited to claims issues, life status events, coverage questions, problem resolution, etc.
• Screen and interview candidates for HR Service Center positions
• Update employee orientation presentations

Benefits Analyst, 5/91 - 9/95

• Provided Dbase support updating the in-house recordkeeping systems for the qualified and non-qualified defined contribution plans.
• Created check transmittal files for the remittance of distributions from the qualified defined contribution retirement plans.
• Created files to print distribution requests, quarterly statements, and tax reporting records.
• Implemented process to submit wire transmissions of tax records to IRS.
• Developed procedure guides for dB position within department.

Treasury Associate, 10/89 - 5/91

• Reconciled Bank Wires for the Defined Contribution Plans.
• Coordinated check printing for qualified plan payments
• Transmitted check registers to bank for payment.
• Issued AMEX corporate cards and reviewed bill for payment
• Processed AP distributions

EDUCATION B.B.A., Business Information Systems

CERTIFICATIONS

• Accredited Retirement Plan Specialist
• World at Work - CBP Certification courses
• "The Customer" (World Class Customer Service)

SOFTWARE SKILLS
PowerPoint, Excel, Word, Omni Plus, SunGard, Siebel, PeopleSoft, ADP, Ceridian