Provides desktop support including dual booting of MACS, hardware upgrades and generalized software support.
Troubleshoots Printer and Fax issues encompassing hardware and networking support
Tasked with creating base images for all desktops, laptops, and MACs for the college. For windows using Norton Ghost server with WAIK and Mysysprep and for MACs using Disk Utility.
Responds to user issues in a timely fashion and documents results using Track-It ticketing system.
Actively assists Networking team with port testing, rollout of new VOIP, AD maintenance and daily networking issues.
Sr. Support Analyst
Primary contact for technical support, maintenance, and troubleshooting responsible for broadcast and corporate information systems functioning, for off-site systems analysis and after hour's repairs as needed.
Effected repairs, after diagnosing complex system issues, including problem resolution and testing within Windows and MAC environments.
Installed, configured and completed troubleshooting tasks on desktop and laptop systems, and workstations in a heterogeneous environment rebuilt faulty hardware systems installed patches, fixes, and drivers to resolve numerous problems.
Maintained and reestablished network connectivity within support issue environments. Determined access requirements, maintained password change control, data integrity, and file security for desktop environments.
Clearly articulated and documented technical findings, issues and outcomes to team and clients alike.
Support Analyst, MIT
First point of contact for ESPN employees for resolution of connectivity and hardware issues including but not limited to troubleshooting PDA devices, printers, laptops, and desktops.
Maintained a three tier client application system, was single point of contact from 7:30 PM until 11:30 PM.
Responsible for server and LAN recovery tasks ranged from documentation to creating, reassigning, and updating problem records to providing routine support, note-taking and generating reports as necessary.
Resolved complex customer issues fielded inbound calls from Webmasters, as well as from other technical customers.
Responsible for maintenance of Exchange, Print, and Domain Servers including all software and hardware upgrades as necessary, including diagnosis and resolution of complex issues.
Furnished support for all computers, laptops, PDA devices, and printers on and off the network.