Systems Management Resume Profile

Resourceful, insightful marketing manger seeking to use my skills in consumer engagement, strategic solution building and systems management to help Randel Solutions convert analytics to marketable strategies.

Strategic Planning Product Research Development Building Systems Ensuring Client Satisfaction Operational Streamlining Pro-Active Process Improvement Crisis Management Forecasting Business Levels Sports Marketing Team Building and Coaching Researching Economic Trends

Personal Attributes

Delivers fantastic experience to clients through efficient system design and management
Actively listens to discover and fulfill customer needs
Resourceful coordinator of different departmental teams to successfully meet business goals
Effective user of historical data to enhance operational success
Adept analyzer of situational knowledge and information gleaned from web based sources

Professional Experience

Consumer Management

Served as direct point of contact for customer escalations, ensuring optimal levels of service and customer satisfaction
Provided expert product and service information and effectively handled and resolved customer issues
Ensured deep product knowledge through team training about specific product attributes

Strategic Solution Building

Conducted analysis of customer trends and feedback implements changes while identifying cost avoidance and revenue saving opportunities
Developed regular promotions and marketing material
Compiled annual revenue report that documented seasonal business fluctuation
Created a build your own meal carryout ordering system
Worked with brand consultants on Taste the Difference campaign and website overhaul
Increased revenue/margins after evaluating competition and updating pricing

Systems Management

Identify efficiency opportunities, and develops policy and procedures to successfully reduce servicing costs while effectively meeting customer needs
Provide oversight on all daily operation procedures and business projections based on seasonal fluctuation
Manages 26 employees per shift with a total staff of 80
Coordinate different operational teams ensuring smooth system operation

Marketing Research

Researched economic data for Under the Mike-Roscope Newsletter
Researched topics in economics, sports history, marketing trends and inflation
Mined the investor and marketing materials of dozens of major companies for corporate social responsibility participation
Analyzed financial data of major companies

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