IT Analyst Resume Profile

Technical Pr file

I am an Inf rmati n Techn l gy pr fessi nal wh se backgr und includes excepti nal business intelligence kn wledge, analytical skills, and hands- n applicati n devel pment. I have Inf rmati n Systems experience in the Healthcare, Media, Marketing, and Direct Resp nse industries. I have management experience, and I've devel ped applicati ns, databases, rep rts, dashb ards, and ther inf rmati n systems s luti ns f r vari us c mpany departments.

Skills Summary

Targit Business Intelligence Certified Pr fessi nal, Business Intelligence and ShareP int devel pment, utstanding SQL Pr gramming, SQL Server Management Studi 2005 and 2008 R2, SQL Server Business Intelligence Devel pment Studi 2005 and 2008 SSRS, SSIS, and SSAS , ShareP int 2007 and ShareP int 2010, Targit BI Suite 2K9 and 2K11, Crystal Rep rts 9 and XI, Micr s ft ffice 2007 and 2010, ShareP int Designer 2007 and 2010 including w rkfl ws, Inf Path f rms, and c nnecting t SQL Servers Experience with .Net Techn l gies, Payr ll, Billing, Pr gramming f Intertel teleph ne systems Superi r c mmunicati n, d cumentati n, and cust mer service skills Bi-lingual in English and Spanish.

Experience

C nfidential

Kn wledge Management Pr grammer

Devel p Business Intelligence s luti ns including rep rts and dashb ards t help with the aut mati n and standardizati n f a unified business intelligence envir nment.
I was an integral part f a team f r the migrati n upgrade fr m ShareP int 2007 t ShareP int 2010 as well as being a part f the initial install f ShareP int 2007.
I was als part f the h spital c nversi n fr m Siemens Invisi n t Siemens S arian Financials and S arian Clinicals h spital systems.
Devel pment in ShareP int 2010 including cust m sites, lists, libraries, f rms and w rkfl ws.
Applicati ns devel ped:
Paec rs t streamline the c -payment registrati n pr cess and rep rting c mpany wide
FAST t assist the SJH Fitness C nnecti n in scheduling f assessments f r members.
Cust mized Rep rts and Dashb ards f r department requests and management.
W rk cl sely with members f the IS staff t insure c ntinuity f pr jects and pr ject sc pes
Devel p pr ject sc pes including time lines and milest nes t meet the users requests
Guide the pr grammers thr ugh pr jects help with l gic fl w and general IS pr cedures

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IT Analyst

Helped business perati ns utilize inf rmati n systems t impr ve efficiency.
Established, planned, and administered the verall p licies and g als f r the IT Department.
Administered, maintained, devel ped and implemented p licies and pr cedures f r ensuring the security and integrity f the c mpany's databases and c mputer systems.
Manage Databases using SQL f r all departments with MS Access and SQL Server 2005.
Manage C mputer and Inf rmati n Systems in Media and Call Center envir nment.
Pr gramming f Intertel teleph ne systems, Call Center Suite, SQL, HTML, and rderm ti n.
Maintain Netw rks, Servers, FTP sites, equipment, hardware, and s ftware all departments.
W rk cl sely with clients and vend rs in the initial set up and c ntinuati n f marketing campaigns.
Pr vide daily and weekly rep rts t clients, management, and all ther departments.
Send daily credit card and electr nic check rder files t clients f r rder pr cessing.

C nfidential

C mputer Technical Supp rt

Maintained, analyzed, and tr ublesh t c mputer systems, hardware and c mputer peripherals
D cumented, maintained, upgraded r replaced hardware and s ftware systems
Set up, c nfigured, and supp rted internal and/ r external netw rks
Devel ped and maintained all systems, applicati ns, security, and netw rk c nfigurati n

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