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Senior Consultant Lotus Domino Administration

  • Snapshot: IBM Certified Lotus Professional CLP Certified Lotus Professional with 10 years of experience across India Sudan. Currently functioning as Lotus Notes/Domino Administrator with Trigyn Technology Ltd, seeking challenging senior level assignments with a reputed organization
  • Significant exposure in working on Lotus Domino Servers, Lotus Traveler Server, Linux Suse-11, VMware Administration, Windows 2008 Server Administration
  • Well versed in planning, installation, configuration, administration, maintenance, monitoring optimization of IT infrastructure
  • Proficient in diversified Lotus Notes Domino involving administration/ technical 3rd level Support, MS Exchange 2nd level support, troubleshooting server issues, managing user access, performance analysis
  • Skilled in defining, leading and driving project operations effectively, through the implementation of several management dynamics including Strategic Execution Plans, Task Resource Allocation, Team Management, Performance Monitoring / Supervision, Progress Reviews

Core Competencies:

  • Lotus Domino Administration
  • System Infrastructure Management
  • Migration Upgrade Management
  • Project Management
  • SLA Compliance
  • Cross Functional Team Coordination

Career History

Confidential

World's largest organization discharging the duties toward human kind and peace keeping operations over more than 16 countries out of which 9 are in African continent. The sensitive nature of work makes Communication network back bone of the operations. The Sudan Operation is covered by a total of 52 Domino Server for applications and Mailing services with Hub and Spoke Topology using dedicated 12 VSAT Link and many microwave links for mail routing and replication for over 7000 users all over Sudan.

Accountabilities:

  • Involved in resolution of Lotus Domino/ Notes Problem tickets for United Nations Project and managing account of 7000 users. Ensure prompt resolution of NRPC, SMTP Mail routing and Replication issues
  • Work on configuration management procedures with regards to installation, configuration of domino server and maintenance of configuration documents
  • Maintain updated knowledge of Gateway servers including content filtering, IP filtering, Blacklist Whitelist Domain, monitoring external email logs. Analyze SMTP e-mails header and coordinate with vendor to reduce spam mails
  • Monitor server statistics for pending mails, dead mails, Mail box corruption, Mail Routing
  • Focus on Replication Monitors, Database Monitors, performance tuning, capacity planning, event monitors for Lotus Domino Server Administration. Consolidate Server Crash report to minimize crash issues
  • Manage projects related to upgrade of Domino R 7.0.3 servers to R8.5, migration of user mail files from one server to another server using adminp and Domino to Exchange Migration
  • Coordinate activities related to Roaming, Rooms and Reservation issues
  • Involved in application of fix packs on Domino Servers based on customer agreed patch management
  • Liaise with IBM Support in analysis resolution of domino crash hang issues
  • Enhance client satisfaction through prompt resolution of escalated issues
  • Design Domino SSL Certificate with VeriSign
  • Render support on Lotus Client migration to IT Service desk to Outlook using DAMO
  • Migrate NSF Archive to PST using tool of Kernel Software
  • Manage mail Platform migration project at UNMISS in coordination with UN HQ at New York
  • Install Lotus Traveler Server in Windows and Linux
  • Define policies for traveler users conduct training sessions for IT Helpdesk Engineers on client configuration
  • Involved in remote administration of Domino using remote console, problem change management and basic ITIL knowledge. Install, configure deploy Exchange 2007 2010 servers
  • Manage Mailbox, Mail tracking, Mailbox Stores, Storage Groups, SMTP relays, Mailbox policies including Auto Accept Agent Room Mailbox, Calendaring
  • Resolve Mail-Flow issues and perform Mailbox restorations
  • Work on Barracuda Symantec Bright mail gateway used for mail, spam filtering routing, SCOM alerts related to Domain Controllers Exchange servers
  • Ensure smooth functioning of accepted domains, send connectors, transport rules, Blackberry Enterprise Server
  • Coordinate day to day activities of ADS with regards to User objects management, Group object management, OU object management Computer object management
  • Export user mailboxes in to PST files and perform mailbox migration
  • Blacklist and White list Domains in Barracuda and Bright mail Gateway
  • Add SMTP Relay. Restore mailboxes from the backup using CA ArcServe Tool

Confidential

Accountabilities:

  • Ensured prompt resolution of Lotus Domino/ Notes problem tickets for ABB INDIA Project comprising of 8000 users
  • Installed configured server, maintained configuration documents through configuration management procedures
  • Troubleshot NRPC, SMTP Mail routing/ replication and internet mail related issues
  • Monitored server statistics for pending mails, dead mails, mailbox corruption, mail routing
  • Worked on replication monitors, database monitors, event monitors including performance tuning, capacity planning for Lotus Domino Server Administration
  • Generated updated status reports on escalations, follow ups issues reported to vendors IBM Global, MacAfee
  • Consolidated issues and resolved server crash issues
  • Managed project related to upgrade of Domino R 7.0.3 servers to R8.5, MacAfee Group shield for Domino and performed weekly Domino Maintenance
  • Applied fix packs on Domino Servers based on customer agreed patch management
  • Maintained LN database daily transaction log backup through TSM Server with different backup policy
  • Restored databases Mail file Application through Tivoli Storage Manager during database corruption or backup lost

Confidential

Accountabilities:

  • Involved in installation/ configuration of Domino servers and managing account of 2000 users
  • Upgraded Domino Servers, configured Domino's network with database application management
  • Monitored/ administered of Lotus Notes Domino Server, installed configured Lotus Notes Domino Server R6, R7, managing Non-Notes/ Notes clients
  • Built replicas of databases on more than one server recertified users configured maintained databases
  • Involved in Address Book management, configuration of Group System policies for users to access resources on servers across the network. Maintained account of 10,000 users
  • Installed/ configured server, maintained configuration documents
  • Troubleshot NRPC and SMTP mail routing/ replication issues
  • Resolved internet mail related issues with Global IBM ABB over SMTP domino servers for internet mailing for Domino environment
  • Involved in routing of pending mails, dead mails, mailbox corruption mail routing
  • Modified/ maintained ACL for database access for requested users or groups
  • Prepared Root Cause Analysis report for critical issues. Managed MacAfee Group shield for Domino and performed weekly Domino maintenance
  • Generated report for Domino Groups Shield from EPO server
  • LN database daily transaction log backup through TSM Server with different backup policy
  • Databases restoration Mailfile Application through Tivoli Storage Manager during database corruption/ lost backup

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