Career Objective:

Organizational Change Management OCM consultant to the private and public sectors, focusing on major, technology-driven implementations

Professional Profile:

• More than 20 years' experience as an Organizational Change Management consultant in the private, public and international sectors
• Proven methodology for managing organizational transitions through Communications, Training, Leadership Engagement, Business Readiness, Role Change Management and Performance Measurement
• Highly organized and skilled in communications planning and development project management presentations group facilitation and training development and delivery
• Change Manager and Team Lead for three multi-year Enterprise Resource Planning ERP implementations SAP, PeopleSoft

Private and Public Sector Consulting:

Confidential

• Developed and managed the Behavior Change Management plans for IT implementations, including JDE E1, Information Management, SharePoint, Stakeholder Engagement Management System, and Personnel Safety Solutions
• Provided strategic communications planning and development to the IT Leadership Team

Confidential

• Developed and managed the change management programs for two major IT implementations SAP Plant Maintenance SAP PM and SharePoint Intranet Transformation
• Developed and delivered a communications plan designed to move audiences from Awareness to Acceptance, engage leadership and stakeholders and establish sustainable behavior change
• Designed and delivered the training programs for the SAP Plant Maintenance system and SharePoint Intranet implementations

Confidential

• Managed the organizational change workstream of a 23 million SAP system implementation of Human Resources, Payroll, Finance and Procurement systems
• Prepared the City's 22,000 employees for the organizational transformation through communications, business readiness, resistance management and training

Confidential

Designed and delivered training for new US and EU oil and derivatives trading system

Developed and delivered a phased communications plan designed to address the gaps and concerns of all stakeholders during the move to the new trading system

Confidential

• Managed a team of four OCM project managers as part of the Enterprise Resource Planning ERP implementation to transform Waste Management's HR, Finance, Procurement and Customer Relationship Management CRM systems to PeopleSoft
• Implemented a program-wide communications plan aimed at aligning leadership, engaging stakeholders and managing employee resistance to the change

Confidential

• Served as the OCM Subject Matter Expert responsible for developing our OCM Methodology
• Managed the OCM workstream of multiple projects, including the development of an Extranet portal accessed by more than 50,000 employees

Confidential

• Led the SWAT Team responsible for identifying key problems, defining Quick Hit solutions, and implementing those solutions in a time-box of four months
• Facilitated a ten person, cross-functional team to map the end-to-end process flow of the gas trading business, while identifying and prioritizing business problems throughout the four week mapping effort

Confidential

• Managed the process redesign of a technology upgrade project, moving the state employees from a paper-based and mainframe system to a state-wide client/server network
• Established the help desk organizational structure and procedures to assist the state employees with using the new technologies

Confidential

• Transitioned consulting services from a development to a support function after implementation as the Quality Service Manager for the Application Support Transition Team
• Guided client organizations through the Strategic Quality Planning process, including the development of Mission, Vision, Values, Goals and Objectives
• Deployed the Balanced Scorecard approach for capturing and reporting performance measurements

International Consulting:

Confidential

• Performed on-site needs assessment
• Developed an implementation plan for six high priority projects and presented to the Mountain of Hope nonprofit organization

Confidential

• Developed and delivered accounting, finance and management capacity building and skills training to local Lao staff
• Managed two financial audits and successfully obtained sign off from KPMG

Confidential

Served as Editor of the WIG bi-monthly magazine, responsible for project management, content development, layout and distribution

Confidential

• Global head of finance and member of the DDD executive management team, reporting to the CEO and Board of Directors
• Managed all financial and accounting processes, information, and financial reporting throughout Lao, Cambodia, the EU and the US
• Redesigned financial procedures, roles and responsibilities to align with DDD five-year growth plan

Confidential

• Developed the leadership capacity of the local Lao Director of Finance so that she can work at a more strategic level
• Assessed, trained and developed the Cambodian and Lao finance teams to improve their capabilities and knowledge of international finance and accounting standards

Confidential

• Served on the MBA Strategic Planning Committee, commissioned to redesign the PUC MBA program for maximum effectiveness and a customer-oriented perspective
• Professor of courses at the MBA and BBA level: International Finance, International Business Management, Business Strategy and Planning, Organizational Effectiveness, HR Management, Accounting