Loan Servicing Representative Resume

Objective

I am a well-rounded, detail-oriented individual who performs well in a fast-paced, challenging environment. I have excellent organizational skills and problem solving abilities. I excel at working independently and am highly motivated to do well in my career whether independently or within a team environment. I am looking to obtain a position that will enable me to utilize my skills and truly explore my professional abilities.

Education
B.S in Business Administration
Concentration in Marketing

Careers

Confidential April-11 - Present

Loan Servicing Representative
Process loan set-ups and pay offs for commercial, residential customers and investor loans
Ensure customers are up to date on insurance policies for home mortgage and commercial property.
Loan collections, including contacting customers and arranging payment schedule.
Generate financial reports using Excel and Access databases. Assist finance department with impaired loan, accrued interest reporting and data analysis.
Provide customer service regarding account issues.
Coach and trainemployeesas Loan Servicing Representatives.

Confidential May 08 - April 11
Financial Service Representative
Managed over six other employees as part of the management staff. Sales oriented position regarding investments, life insurance, mortgages, line of credits, and business products.
Experience with teller transactions for numerous years. Performed monthly as well as quarterly audits, maintained a high number of sales including over 100% in 3 of the last 4 quarters.
Visited local businesses to pitch and drum up sales. Coldcall business, non-profits, and customer to inquire about products that would be great for their business, non-profit, or customers
Assisted customers with any issues regarding sales or service.Customer service standards were recognized during mystery shops of with a record of over 90% on all mystery shops.

Confidential August 03 - June 07

Office Administrator/ Quality Service Manager
Processed new hires; by entering payroll, benefits, and issuing company attire.
Installed and updated computer hardware and software, maintained database of all jobs past and present.
Managed job sites to make sure employees were under budget. Developed a system to see which employees performed the best.

Confidential June 05 - January 07

Customer Service
Responsible for selling and cross-selling all bank products, established new deposit relationships, and maintained and improved existing relationships.

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