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It Services Resume Profile


Keep myself motivated and focused by challenging myself on a daily basis. Bringing new concepts to the table to insure my team delivers unparalleled customer service to our clients. Establish a think tank approach to communication to assure objectives are meet in a timely manner.



  • Supervised and Provided Workstation support for following offices Responsibilities included but not limited to: End User support across Window O/S Active directory platform environment
  • Software/Hardware Certification
  • Working daily escalated incident tickets
  • Create/Manage Active Directory objects on assigned directories
  • Planning/Coordinating system and printer refreshes
  • Purchasing/Receiving of workstations, peripherals and supplies
  • New User system distribution
  • New Technicians training/mentoring
  • Service Desk Procedure Technical documentation creating/maintaining
  • Conduct annual goal setting and performance reviews Coordinate resources work on local projects Coordinating local support teams on day to day incident tickets Running daily incident reports to insure SLAs are being meet Lead resource bridges in efforts to resolve urgent tickets Reviewing/interviewing new candidates
  • Conducting annual reviews
  • Creating/Updating SOP document Reporting site status to senior management Maintaining Assets accountability at 100 Insuring goals stay in line with globe strategy New Projects Planning
  • Product Researching Organization of Vendor Meetings Organization of In-house Vendor Demos TSR Screening of planned implantation Implementing TSR requirements Working with Legal on New Vendor contacts New Product Implantation Post Support of New Technologies


Computer/IT Services

  • Responsible for distribution and set up of Workstations and printers Workstation Refresh w/ user data and software migrations Provided end user support to approximately 2500 users on Windows Platform
  • Installed and supported various applications to include MS Office Suites User Account Administration on Microsoft networks. Administering Exchange 2000 Functional Mailboxes, Distribution Lists etc Utilized Norton Ghost to create images Resolving and Documenting trouble tickets on Citrix Program Manager Implementation and roll out of SAP through Tivoli

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