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Desktop Support Technician Resume Profile


  • Results oriented Information Technology professional with extensive experience building positive relationships with clients.
  • Skilled at providing a wide range of support including troubleshooting hardware and software break/fix issues, network printer
  • maintenance and Data Center Infrastructure support.


  • Applications: Microsoft Office Word, Access, Outlook, PowerPoint, Excel , Peregrine ServiceCenter 6.2, Symantec Ghost
  • Explorer 8.2, Notes, Internet Labor Claiming EClaim , DameWare NT Utilities, Computer and Application Rapid
  • Development System CARDS , Oracle and Active Directory
  • Operating Systems: Windows 98/2000/NT/XP/Windows 8



Technical Support Technician

  • Managed break fix technical support for a 400 client environment via deskside or remote access.
  • Built, configured, and setup computer equipment and laptops for new employees.
  • Provided data management and recovery for computer upgrades or crashed hard drives.
  • Provided hands eyes Infrastructure support.
  • Maintained HP LaserJet network printers.
  • Setup up audio and video for onsite meetings and video conferences.
  • Documented all ticket resolutions using ServiceCenter.
  • Maintained daily tape backup and installed IP phone/polycom systems.
  • Maintained pc equipment inventory by evaluating stock and placing monthly orders.
  • Demonstrated excellent multi tasking and time management skills.
  • Exceeded the pre defined SLA requirement with exceptional service levels.


Desktop Support Technician

  • Managed technical support for a 500 client environment via deskside or remote access via contract position.
  • Thoroughly documented all activities in work orders.
  • Utilized VantiveWeb, Lotus Notes, Internet Labor Claiming EClaim , DameWare NT Utilities and Computer and Application Rapid Development System CARDS .
  • Demonstrated excellent multi tasking and time management skills.


PC Support/Build Technician

  • Installed Desktop Management System onto server and client work stations via contract position.
  • Provided proven analytical skills allowing for detailed trouble shooting of issues covered during and after build.
  • Verified that all user data migrated to the systems after new build installation.
  • Installed additional programs and printer drivers that were not installed during the build process and upgraded system bios.
  • Utilized Peregrine ServiceCenter 6.1, Symantec Ghost Explorer 8.2, Automated Provisioning Environment APE Desktop Management Services.
  • Created and maintained the project database of completed systems using Excel.
  • Demonstrated excellent organizational and time management skills.
  • Demonstrated excellent oral and written communication skills with the ability to translate technical terms to non technical personnel.
  • Acted as a self starter who works comfortably alone or in team environments.
  • Demonstrated excellent interpersonal and customer service skills.
  • Personal Computer Installer APL
  • Uninstalled desktop systems, docking stations, printers and print servers in the current building and prepared for moving short term contract position.
  • Installed desktop systems, docking stations, printers and print servers in new building in specific locations and checked to make sure everything was connected and working properly.
  • Took a report of any problems that the users found when they returned to the office.
  • Troubleshot and repaired hardware problems.


Computer Repair Technician

  • Worked as an A to Z technician, Flow line and workbench diagnose technician and as a Buildup technician repairing Hewlett Packard notebooks.
  • Trained new hires on the floor operations, namely:
  • Oracle applications
  • Breakdown diagnosis, replace parts, build up and testing of Hewlett Packard notebooks
  • Utilized Oracle database to input notebook inventory, diagnostics, repairs, and parts usage.
  • Demonstrated strong analytical abilities and good organizational skills.


PC Field Technician

  • Led a special projects team that conducted Dell Optiplex installations in Regions Banks.
  • Trained other employees on Raid upgrades on servers and installed motherboards and terminals.
  • Performed service calls on DELL PE1650 Servers, Optiplex Workstations and Latitude Notebooks.
  • Participated on Wal Mart Global Support Team with the following responsibilities:
  • performed installation and maintenance of IBM POS cash registers
  • troubleshot handgun and flatbed scanners, receipt printers, and credit card readers
  • conducted weekly and quarterly store Preventive Maintenance calls inspected and repaired store office computers, back office equipment, and cash office equipment as needed.
  • Functioned as team leader in various system rollouts including Wal Mart and Dell.
  • Performed in a self directed environment servicing an area within a four hour radius of Memphis.
  • Prepared documentation in a timely and accurate manner with a focus on detail and issue resolution.

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