SUMMARY OF QUALIFICATIONS

• Senior Siebel Consultant with 8 years of total IT experience in building enterprise wide applications while participating in planning, analyzing and implementing solutions in support of business objectives.
• Experience in all stages of system and application development of Siebel CRM applications, including requirements definition, design, architecture, development, Integration, testing and support.
• Hands on Experience in Siebel Applications Siebel Call Center, Sales, eCommunications and Siebel Financial Services Applications.
• In depth knowledge and experience in Siebel Architecture and Data Model
• Extensive experience in installing and configuring of Siebel Gateway, Siebel App Server, Siebel Web Server Extensions.
• Experience in Siebel installation process that enables Siebel Wireless and troubleshooting common problems encountered in setting up Siebel Wireless.
• In depth knowledge and experience in implementing Siebel Inbound and Outbound web services.
• Extensive experience in using the technologies associated with transfer and replication of data like Virtual Business Components VBC , Workflow Process and EAI.
• Extensively involved in creation of Integration Objects, Data mapping and Data transport.
• Experienced in Siebel Upgrade Activities, which includes upgrades from 7.x to 8.x
• Work experience in creation, deployment and activation of the workflows for business processes implementation.
• Good working Knowledge of Workflow Invoking Methodologies
• Customization of Siebel Application like Configuring Business Components, Business Objects, Screens, Views, Applets, MVG's and Pick lists.
• Good Knowledge of Scripting at Server/Browser sides.
• Siebel implementation experience in several projects with hands on experience on Integrating and Configuring Enterprise Applications.
• Knowledge in data Import, Export and Migration using EIM Enterprise Integration Manager , good conceptual knowledge on EAI, Business Rules Developer using Haley Authority.
• Implementation of Business Process Automation using Siebel Workflow for key processes.
• Extensively worked in developing Custom Business service and custom Scripts.
• Energetic, hardworking and highly self-motivated team player with strong problem solving skills and very good communication and leadership skills.

TECHNICAL SKILLS

• Platforms: Windows 07/XP/NT/2k/2003, UNIX AIX, Sun Solaris .
• Siebel CRM: Server Administration, Siebel Tools, Workflows, Assignment manager, email Integration, EIM, EAI and Web Services, ADM, Siebel Remote, Avaya/Siebel CTI
• Languages: Java, C, C , .Net, PL/SQL, HTML, XML, Siebel eScript, UNIX Shell script
• Relational Data Bases: Oracle 10g/9i/8i, SQL Server 2000, MS Access.
• Reports: Actuate eReporting Suite 5.0/7.0, Siebel Analytics OBIEE, BI Publisher
• Other Tools Utilities: PL/SQL Developer, TOAD, Clear Case, Clear Quest, SQL Loader, JDeveloper, Genesys
• Middleware: Oracle BPEL, MQ Series, SOA
• Protocols/Security: HTTP, FTP, LDAP, SSL, IIS Web sphere 4.0.
• Data Warehouse: Informatica Power Center 7.1, Data Stage 7.5, Dimensional modeling and Star Schema, Snow flake schemas

PROFESSIONAL EXPERIENCE

Confidential

Role: Siebel Consultant

• Developed new scripts eScript at Applet level/BC Level to call business services and custom methods.
• Configured MVGs using Links, Multi Value Links and Multi Value Fields.
• Involved in configuration of Static, Dynamic and hierarchical Picklists.
• Followed agile methodology to complete the Project Tasks.
• Interact with Business Analysts, Iteration managers and Business Users to develop technical solutions.
• Created and managed State Model and LOVs.
• Worked on Database tables to include Extension Tables and to map the Extension Tables as per the Business Requirements.
• Designed and developed Siebel Web Services using Integration Objects, Siebel Workflow, Siebel EAI adapters, EAI dispatch Service and Data Maps to transfer information from Siebel to external system.
• Involved in creating inbound and outbound web services.
• Involved in creating workflow processes, run time events data validation Business services as per the business requirements.
• Involved in configuring outbound web services to get enrollment related data from external application into Siebel.
• Involved in configuring Inbound web services to send person and organization related data to external application from Siebel.
• Worked on PL/SQL scripts, EIM processes to load data into Siebel database.
• Worked on Siebel production defects and other backlog story cards.
• Experience in using Siebel Open UI.

Environment: Siebel Public Sector 8.2.2.3, Siebel Call Center 8.2.2.3, 8.2.2.3 Tools, UNIX, Oracle 11g and Windows 07.

Confidential

Role: Siebel Consultant

Responsibilities:

• Interact with Business Analysts, Iteration managers and Business Users to develop technical solutions.
• Followed agile methodology to complete the Project Tasks/Story cards.
• Configured out of the box Siebel application.
• Integrated Siebel with external application using MQ Series, Web Services and EAI HTTP Transports.
• Experience in integrating Siebel with MQ Series using JMS Transport.
• Configured VBCs using Custom Business Services and XML Gateway Business Services.
• Configures EBC's by importing external table and view schemas.
• Configured Siebel inbound and outbound web services.
• Configured symbolic URL's to embed external applications into Siebel application using Iframes.
• Customized application using Custom Business Services, Workflows, Workflow Policies and Run time events.
• Customized Toggle Applets, Pick Applets, Shuttle Applets and Associate Applets.
• Involved in configuration of Static and Dynamic Picklists.
• Configured MVGs using Links, Multi Value Links and Multi Value Fields.
• Responsible for SRF compilation, dev2prod, repository migration, ddlsync, creating workflow policies, generating dropping triggers, administrating runtime events as part of build process in development, QA and Production environments.
• Extended Siebel data model though custom tables and columns created user keys and indexes.
• Customized the application using Siebel eScript as alternative to configuration extending the functionality.
• Involved in requirement study of upgrade environment
• Involved in Siebel web architecture design and installing the servers and software needed for the upgrade environment.
• Involved in running UPGREP, Repository Merge and Physical Schema Upgrade wizards.
• Performing Pre-upgrade and Post-upgrade tasks like conflict/task resolution.
• Design Build Applets, Views Screens if not upgraded properly or not comply with the latest version.
• Experience in writing windows scripting to automate SRF full compile, repository backup and SRF replacement in Dev, Testing Pre Prod environments.
• Involved in the preparation of the Technical Design Documents from Functional Specifications.
• Customization of .SWT/ .CSS based of the business requirements

Environment: Siebel CRM 7.8 Siebel Finance, Sales , Unix, Oracle 10g, Siebel Tools, Siebel eScript, EAI.

Confidential

Role: Siebel Consultant

Responsibilities:

• Designed and developed Siebel implementation plans, requirement definitions, integration specifications, business activity scripts, application configuration customizations, upgrade, training plan and documentation.
• Siebel Tools Configuration:-Applets, Views, Screens, Business Components, Business Objects, Joins, Links, Pick lists, Multi value Groups, User Properties and Drill downs, Design and developing Workflows.
• Worked on Inbound/Outbound Web Services and Web Service security, used filter business services.
• Used Siebel EAI Business Services, Adapters, EAI Data Mapper, XML Converter and EAI HTTP Transport mechanism.
• MQSeries Integration to insert the customer Suitability profile and service requests in the Siebel data base.
• Developed Inbound and Outbound Web services to integrate with extenal applications.
• Designed and Developed EAI Workflows, Custom Business Services and used property sets.
• Developed EBC's to access and display data from external data bases.
• Developed Informatica mappings using varied transformations like Unconnected and Connected lookups, Router, Aggregator, Sorter, Ranker Joiner, Stored Procedure, Update Strategy and Re-usable transformations. Sources:- Oracle, Flat files and Excel sheets. Targets : - Oracle.
• Developed UNIX shell scripts, Data Mapping, Developing data conversion and Data load Jobs using Informatica and EIM. Preparation of IFB files, PL/SQL queries.
• Siebel schema changes: - Extended Siebel EIM Base tables and created EIM table mapping.
• Setting up developer access, component configuration and subsystem configuration, LOV administration.
• Code migrations in various Siebel environments, Product upgrades, including analysis, dry-runs.
• Migration of repository through Dev2Pod, imprep.ksh, exprep.ksh, ddlsync.ksh and dev2prod.ksh.
• Migration of Repository, SRF and Bscripts to Dev, IT, ST and other environments.
• Analyzing Performance issues post release upgrades, monitoring long running queries, monitoring user sessions and working with users to resolve performance issues.
• Identifying bad queries, Created table indexes and data base outlines for improving the performance.
• Experience with Performance tuning of the application and solving performance related issues

Environment: Siebel 8.1 Call Center and Sales, 8.1 tools, Windows, Oracle 10g, SQL Server and windows 07.

Confidential

Role: Siebel Consultant

Responsibilities:

• Configured and customized the Siebel UI. Designed applets, views and screens. Enabled the applets to display on web in different modes. Used the built-in web templates. Created pick lists, drill downs.
• Created business components and business objects. Used eScript for business component field validations.
• Developed VBCs to display the external data in Siebel application for both payments and claims transactions using business services that are scripted using eScript.
• Involved in design and development of the Claim Submission and Referral Submission Transactions for Siebel EAI to insert data into DB2 tables in Mainframe. Worked with Workflows, XML, DTDs, Integration Objects, HTTP and MQ Series as the transporting agents.
• Designed and developed the workflows for HTTP inbound transaction for subscriber's dependents login.
• Implemented Outbound Web Service for PCP change to integrate with mainframes system.
• Worked on Avaya, Siebel integration, CTI Toolbar, Configuration of Siebel Applets, Views, Business services, Communication configuration to support the CTI integration with Avaya
• CTI driver Profile Configuration for Voice and Email. Event Handlers and Commands configuration.
• CTI integration with Avaya and Outbound Web service Integration troubleshooting.
• Worked on Communication Administration to support the Siebel CTI integration with Avaya.
• Integration with Enterprise Customer systems/databases, Data mapping and configuration of Siebel Applets/Views/Screens, Workflows and Integration Objects configuration, Developed Business Services using eScript
• Siebel Web Service integration Inbound Web service with Cicero, which will enable CSR's to create Activities and Service Requests using Cicero.
• Used built-in Business Service objects as well as created custom business services using eScript language.
• Designed the template for writing Business Services for the VBCs, created drilldowns and links for VBCs.
• Installation and configuration of Siebel Enterprise / Gateway and Application Servers. Responsible for Server Administration. Created Developer Environments.
• Provided the production support and responsible for implementing the enhancements for three major releases.

Environment: Siebel Fins 8.1, Siebel Call Center 8.1, 8.1 Tools, Oracle and Windows server 2008.

Confidential

Role: Senior Siebel Consultant

Responsibilities:

• Responsible for the design, development, testing, debugging and documentation of the application services to satisfy the requirements of one or more functional areas. Co-ordinate with QA team to troubleshoot and fix bugs in the testing cycle.
• Worked on Opportunity Management, Account and Pricing Administration.
• SRP Automation Developed Oracle PL/SQL Procedures and custom Business Services e-Script , Workflow Processes and executed Oracle Procedures from Siebel application using COM objects
• Implemented Inbound WebServcies for Upserting opportunies. Used EAIDataSyncServcies Business Services. Worked with EAI Data Mapper, EAI Siebel Adapter and EAI XML converter.
• Real time Integration with other applications using EAI HTTP Transportation mechanisms , Symbolic URL's and Virtual Business Components VBC's .
• Created an inbound/Outbound integration workflow process using EAI MQ Series Transport Adapter, EAI XML Converter and Siebel EAI Adapter to receive MQ messages and Convert and Update Siebel data.
• Performing performance tuning of the EIM Process, Validating data loads.
• Created/modified Integration Objects, Workflows, triggers, email templates and email response.
• Perform troubleshooting and problem resolution of complex application and interface issues.
• Siebel tools configuration: Created Tables, Business Components, Applets, Views and Screen object definitions and Defined Applet, BC and Field user properties for data validations. Created Joins, Links, Pick Lists, MVG's, MVL's and Custom Business Services using escript.
• eCommunications upgrade from v 7.5.3 to v 7.8.0.4 Modified control files, WF deployment, resolved issues related to emails, Integration Web Services , RCR's and other performance issues, Involved in Pre upgrade and Post upgrade tasks.
• Modified Group Reports and Parameter Reports. Generated New ROX files based on modified ROD's.
• Mobile client installation, DB extracts Workflow and email troubleshooting, Server administration tasks.

Environment: Siebel Sales 7.8/8.1, Siebel Call Center 7.8/8.1, Tools 7.8/8.1, DB2, Windows 2008 and UNIX.

Confidential

Role: Siebel Consultant

Responsibilities

• Setting up environment to be ready for upgrade and Perform Pre-upgrade tasks.
• Perform Upgrade and Post-Upgrade tasks, which include post-upgrade conflict resolution and post-upgrade fixes.
• Running UPGREP, Repository Merge and UPGPHYS wizards to complete the upgrade process.
• Perform conflict resolution i.e. manually upgrade the objects to comply with the newer version, which was not upgraded automatically.
• Modification of migrated Applet's Look-n-Feel to match with newer version
• Documenting the challenges and deliverables during the upgrade process.
• Created Business components and Business Objects. Used eScript for business component field validations. Worked with administrator in adding new columns to existing tables or adding new tables to meet the requirements.
• Integrated Siebel with external application using MQ Series and Web Services via Aqualogic Service Bus ALSB .
• Configured Siebel outbound and inbound web services to integrate with external systems.
• Configuring out of the box Siebel vanilla application using Siebel tools in configuring Business Objects, Business Components, Views, Screens and Applets.
• Involved in creating workflow processes, run time events data validation Business services as per the business requirements.
• Created server components, set up repeating request jobs. Set up organizational hierarchy, responsibilities and users. Troubleshoot server components.
• Responsible for implementing and writing rules using Oracle Policy Modeling OPM /Haley's office.
• Responsible for SRF compilation, dev2prod, repository migration, ddlsync, creating workflow policies, generating dropping triggers, administrating runtime events as part of build process in development, pre-production and production environments.
• Experience in analyzing FDR files that are created during application crashes and performance tuning of the application.
• Worked with the Testing team to resolve, fixing testing defects found during Unit Testing Systems Integration Test.
• Experience in working in onsite/offshore model.
• Worked on identifying and resolving the production support issues.

Environment: Siebel Financials, 8.0, 8.1.1.4 Tools, Oracle and UNIX.