Professional Summary:

• Over 14 years of IT experience that includes 9 years of extensive experience in Siebel CRM Application Design, EIM, EAI, Workflows, Assignment Manager, Siebel Configuration Tools, Siebel eService, Siebel eSales, Siebel Financial Services, Siebel Clinical, Siebel Call Center, Siebel Marketing, Siebel ePharma and 1 years of experience with Salesforce.com Development, Sales, Customer service and Support Administration.
• Expertise in the data access across the Application using Field-level security and Organization-wide Defaults, creating Profiles, Queues, Setting up Role Hierarchy, Company profile and writing the Sharing Rules as per the Requirements.
• Created Force.com Apex Classes, and Apex triggers, Designed Visual force Pages, Components and Controllers to develop custom business logic in allowed Governor Limits
• Extensively used Force.com IDE in querying Salesforce.com database using SOQL SOSL.

• Excellent Work experience in SIEBEL Design, Development, Integration and Implementation methodology and administration of SIEBEL Enterprise.
• Expertise in Requirement Analysis, Gap Analysis and high level estimates.
• Worked on Screens, Views and Applets at the user interface layer along with the Drill Downs, Links, Joins, Pick Lists, User Properties and Multi Value Groups MVG .
• Extensively worked in Siebel configuration, Smartscripts, E-mail response module, eScript, VB Script, workflow processes, business service, Assignment Manager, Personalization, Siebel Remote and Interfacing Siebel to Various enterprise applications EAI .
• Hands-on expertise on Siebel EAI architecture, Integration Objects, VBC, EBC, Workflow, XML, MQ Series, JMS, EAI Value Maps, Data Maps, EAI Dispatch Services and Symbolic URL.
• Expertise on Siebel Installation, Repository Migration, Siebel Services, Application Administration, Siebel web server, Siebel Server components, Siebel Remote, and Siebel Sync.
• Created Workflow Policies and configured the workflow rules using Workflow Manager.
• Created EIM mappings ans ifb to populate data from interface tables to Siebel base tables.
• Loaded data into Interface Tables using Store Procedures and Informatica.
• Worked on COM object interfaces
• Replicated data from external system to Siebel using Web Services.
• Building Reports using Siebel Actuate and BI Publisher.
• Interacted with various clients to understand business needs and providing resolutions.
• Excellent communication and interpersonal skills and good responsible team player.

TECHNICAL SKILLS:

Skills:

• Configuration : Siebel 8.1.1.9/8.1.1.2/8.1.1.1/7.8.2.13/7.8.2.5/7.7.2/7.5.3/6.3, Siebel eSales,
• Siebel Finance, Siebel eService, Siebel Call Center, Siebel ePharma.
• Siebel CRM : EAI, EIM, Assignment Manager, Workfolws, Web Services, VBCs, EBCs, SmartScripts,
• Actuate Reports, BI Publisher.
• Salesforce.com : Apex Classes/Controllers, Apex Triggers, Visual Force, Force.com IDE, Apex Data loader, SOQL, SOSL, Workflow Approvals, Dashboards,
• Workbench, Change Sets.
• Customization : Siebel Tools, Siebel e-Script, Siebel VB Script
• RDBMS : Oracle 11g/9i/8i, SQL Server 2008/2005/2000, MS Access, DB2.
• Operating Systems: Windows 2008/2003/2000 Server /Workstation 4.0/ NT Server /98/95.
• Languages : C, C , Java, Visual Basic 6.0, and PL/SQL.
• Web Technologies: DHTML, SOAP, XML.

Professional Experience:

Confidential

Role: Sr. CRM Consultant

Responsibilities:

• Analysis, design and implementation of changes in Siebel application based on the specification in the
• customer requirements.
• Development of Integration Objects, Business Services, Web Services, Scripting and Workflows using
• Siebel Tools.
• Creating Workfow groups, Workflow policies, Repeating Component Requests and conditions for
• automation of the business tasks.
• Configuring Assignment Objects, Assignment Criteria and Assignment attributes as part of Account
• assignment.
• Developing Siebel WF to call new BI Publisher web Service to send training certificates to the learner.
• Sending JMS messgaes to OSB on Contact/account create and save.
• Investigating EAI blocking issues and providing design alternatives to improve the performance.
• Configuring trouble shooting the IFB files for controlling optimizing the EIM merge processing.
• Debugging, fixing bugs and performance issues.
• Performing code reviews to ensure standards and quality level for the build.
• Preparing system design documents that are required to develop functional technical specifications.

Environment: Siebel 8.1.1.9, Siebel Call Center, Siebel Marketing, Siebel Sales, Siebel Tools, MS SQL Server 2008, Cherwell

Confidential

Role: Sr. CRM Consultant

Responsibilities:

• Worked on Policy, Sponsor, Sponsor Contact, Quote, Activities and Campaign Management Modules.
• Displayed policy notes in Siebel using VBCs and Web Services.
• Created Business Components and Business Objects with extensive customization using Siebel Tools.
• Customized Siebel application by creating Pick Lists, Pick Maps, Joins, Links, MVG's, Dynamic Drilldowns, Calculated fields, User Properties, Toggles, Integration Objects, Business Services, Scripting and Workflows to meet business requirements.
• Added extension columns and created EIM mappings for new columns.
• Worked on Store Procedures to populate EIM tables for Polices, Sponsor and Sponsor Contacts.
• Defining EAI Value Maps and Data Maps required for EAI.
• Configured Assignment Manager to assign the team for Contacts and Offices.
• Developed business processes to load campaign members and generate campaign activities.
• Created Run-time events, action sets and workflow policies for campaign activities.
• Setup RCR that verifies the batch load and sends an e-mail to the distribution list if there is an exception.
• Prepared System Design documents for developing functional technical specifications.
• Resolved critical performance issues and fixed several bugs.
• Created custom objects, look-up and master-detail relationships required for the project.
• Created complex workflow rules to identify and filter accounts based on geo location and type.
• Used Metadata API to import pick list values from Account and various other custom objects within Salesforce.
• Developed visual force pages to enable the users to select desired fields to import values from Account pick list values and also to import list of workflow rules.
• Wrote complex triggers to control the Opportunity level access to users based on the account type and user role using Account Share object.
• Wrote test classes for all the classes and triggers and ensured 90 code coverage. Wrote mock response classes to cover Metadata API.

Environment: Siebel Financial Services 8.1.1.1, Siebel Tools 8.1.1.1, SQL Server, Message Center, WebLogic JMS, BugZero, Force.com IDE, Metadata API, Apex Triggers, Visual Force pages, Data Loader, Reports and Dashboards.

Confidential

Role: Sr. Siebel Consultant

Responsibilities:

• Participating in design and development of new enhancements, integrations using Siebel and other technologies within the organization
• Debugging, and resolving issues and updated if required for future enhancements
• Made enhancements in Siebel E-mail response module and modified templates
• Developed product web service to load base and version products into Siebel
• Involved in customizing Siebel Marketing modules like Programs and Campaigns
• Created workflows to process inbound e-mails and sent acknowledgement
• Involved in troubleshooting Siebel Crashes in UI and component levels
• Investigated and eliminated memory leak issues
• Customized Siebel objects as per business needs using configuration and scripting

Environment: Siebel 8.1.1.9, Siebel Call Center, Siebel Marketing, Siebel Sales, Siebel Tools, MS SQL Server 2008, Cherwell

Confidential

Role: Sr. Salesforce Consultant

Responsibilities:

• Configured the User permissions based on the organizational hierarchy.
• Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
• Developed various Tabs, Components and Visual Force Pages and Controllers.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Designed, and developed the Record Types, Formula fields, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Execute SFDC configuration changes, perform new release evaluations and execute new functionality roll-outs

Environment: Force.com IDE, Reports and Dashboards, Workflow Approvals, Apex Classes, and Visualforce Pages.

Confidential

Role: Sr. Siebel Integration Consultant

Responsibilities:

• Evaluating and improving current methods used for integrating Siebel with other systems such as DMS and Mobile CRM
• Recommending and developing a robust, scalable and sustainable Siebel integration infrastructure for the project
• Siebel integration with external applications using VBCs and Web Services.
• Integrated Siebel with mobile CRM using Web Services
• Siebel integration with QPS using WebLogic JMS.
• Configured JMS Receiver and handled server components and tasks
• Defining Data Maps required for EAI
• Siebel Tools development, Integration Objects, Business Services, Scripting and Workflows
• Development and Integration testing of the Siebel with the other systems in the Enterprise.
• Preparing System Design documents necessary to develop functional technical specifications.
• Involved in Performance tuning and defect fixing.

Environment: Siebel Financial Services 8.1.1.1, Siebel Tools 8.1.1.1, SQL Server, Message Center, WebLogic JMS, BugZero.

Confidential

Role: Sr. Siebel Developer

Responsibilities:

• Business Requirements gathering and analysis/design of the Siebel Integrations
• Development and Integration Unit testing of the Siebel with the other systems in our Enterprise
• Technical documentation of the business requirements/development
• Worked on Configuration, Scripting, Workflows, Business services, Integration Objects, SmartScripts and Email Notifications
• Fixed bugs and defects captured during testing.
• Day to day support of the existing Siebel systems including QA testing, customer testing and production support
• Impact analysis of the systems including but not limited to Siebel in our enterprise implementation
• Coordination of the tasks and deliverables of the Siebel implementation
• Involvement in all aspects of the development life cycle from design to testing to implementation

Environment: Siebel Call Center 8.1.1.2, Siebel Tools 8.1.1.2, DB2, MQ Series, Jira.

Confidential

Role: Sr. Siebel Developer

Responsibilities:

Actively took part in development for customizing the Applets, Links, MVG, Pick Lists, Joins, Drilldowns, Toggles, Business Components, Business Objects, Views, Web templates, Tables, Extension columns, EIM mappings.

• Perform Data Quality Analysis by creating SQL queries and studying results. The outcome of data quality analysis is used for proposing system changes, process changes, data corrections, etc.
• Define Business Process/Systems Requirements, System Enhancements and recommend changes to system documentation, provide estimates based on small/medium/complex program size
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Reports, and Dashboards.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Custom objects, custom fields, Picklist, Workflow Alerts and Actions, and Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Dashboards, and Email generation according to application requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Created data mappings and IFB files for bulk loads using Enterprise Integration Manager EIM .
• Wrote custom business service to calculate the net qty for the adjustments made on the transactions like Disbursements, Shipments and Returns.
• Designed and published inbound Web Services to load data into Siebel from external system.
• Created and configured Integration Objects for Web Services and Inbound ASIs.
• Consumed external web service to query and load data into external system.
• Extensive scripting on the server side and browser side in Applet and Business Component using Siebel VB Script and Siebel eScript.
• Designed and implemented the Workflow Process to create records in reps personal samples list for ESR sales forces.
• Developed structured call notes module for Contact calls and Attendee calls, which replaces free text fields in the application.
• Implemented data verification rules on contact and address data.
• Involved in resolving issues / fixing bugs captured during testing.
• Involved in evaluating and testing the Siebel patch.

Environment: Apex, Visualforce, Force.com IDE, Reports and Dashboards.

Siebel ePharma 7.8.2.13, Siebel ePharma 7.8.2.5, Siebel Tools 7.8.2.13, Siebel Tools 7.8.2.5, Oracle 9i, Toad, Actuate 7, MQ Series, WBI, MS Office, Visio, Mercury Quality Center 9.2.

Confidential

Role: Sr. Siebel Developer

Responsibilities:

• Involved in post-upgrade development and enhancement of Contacts, Accounts, Calendar, and Samples Administration and Marketing Administration modules.
• Prepared System Design documents necessary to develop functional technical specifications.
• Added additional business logic into the application like Search Specifications, Validations, Calculated, Pre-default value, Standalone tables, Extension columns, MVG, Pick Lists and Popup Applets.
• Configured Joins, Links, MVLs, Drilldowns and Applet Toggles.
• Build predefined queries to support and enhance system utilization and processing of information.
• Customized Application Home Page for Sampling Reps and Non-sampling Reps using Personalization.
• Designed and build Pre Call view to display the PPP data Market, Decile and Pay Types in Siebel using Virtual Business Components.
• Worked on custom Quick Links, Enhanced Contact Call, Enhanced Account Call, Managed Care and Signature Capture functionalities.
• Created and configured workflow policy objects/ workflow groups/ workflow policies/ workflow conditions for automation of the business tasks.
• Defined Run-time events and action sets for Time off Territory TOT records.
• Designed and implemented real-time bi-directional Siebel EAI interface to send all Contacts and Account to a verification system. This interface utilizes Siebel Workflow/EAI and IBM Web sphere to broker all real-time transactions.
• Generated the DTD, XML from the Integration Object and configured the user keys for the Integration Components.
• Performed Server Administration tasks like generating the triggers and run the WF monitor agent to run the Workflow policies.
• Designed and implemented Sample Management modules like Inventory, Disbursements, Shipments, Returns and Inventory Adjustments.
• Designed and implemented iHelp items for sample management screens.
• Imported the ESR data into Siebel using Enterprise Integration Manager EIM .
• Configured trouble shooting the IFB files for controlling optimizing the EIM batch processing
• Designed and implemented ActiveXDLL which access the Siebel application using COM and executes the business rules as part of customization.
• Worked on VB utilities, which are used to query the database and output the data based off HO user inputs.
• Created WF Policy triggers to send all transaction data to interface.
• Modified Assignment Objects as part of alignments.
• Involved in prototyping the position reporting structure and territory nodes using the Territory Management module.
• Worked with Actuate designer to design build and distribute report object designs and components through out the enterprise.
• Designed and build signature audit and archive reports.
• Developed custom Business services using Siebel VB and eScript.
• Wrote Browser Scripts to do business Validations.
• Involved in troubleshooting the performance issues and bug fixing.

Environment: Siebel ePharma 7.8.2.5, Siebel Pharma 6.3, Siebel Tools 7.8.2.5, Siebel Tools 6.3, Oracle 9i, Toad, Actuate 7, MQ Series, WBI, MS Office, Visio, Mercury Quality Center.

Confidential

Role: Configuration/Integration Consultant

Responsibilities:

• Involved in enhancement of Financial Accounts and Contact management entities.
• Designing of Business objects, Business components, Links and Joins.
• Created Static and dynamic pick lists, MVGs, Static, Dynamic Drilldowns, Toggle applets,
• List of Values were created.
• Involved in designing of applets, views, screens and attaching all these objects to the corresponding applications.
• Developed and modified Integration Objects and external Integration Objects, custom Business services using eScript and used Siebel defined Business services and Data Mapper for outbound workflows.

Employed Siebel vanilla Business services like XML Converter and EAI File Transport to convert Siebel Property Set to XML document for communication.

• Used XSLT style sheets for data mapping to integrate with external system.
• Developed the Workflows required for the integration using workflow processes.
• Designed and implemented reports using Actuate.
• Set up and configured named subsystem for HTTP Inbound.
• Used the HTTP Inbound for synchronizing the agents licencing information.
• Real Time Outbound workflows for stocks bonds purchase transactions were developed.
• Designed VBC's to display the Group Benefits Information Personal Policies Information.
• Used Outbound Webservices to replicate the mortgage information.

Environment: Siebel Finance 7.8.2.5, Siebel Tools 7.8.2.5, Actuate, Sql server 2000, XML, windows 2000, BizTalk, MS Office.

Confidential

Role: Configuration/Integration Consultant

Responsibilities:

• Worked on Contacts, Pharma Accounts and Activities Management
• Prepared functional requirements and Technical Design documents necessary to develop functional technical specifications.
• Involved in defining several object definitions, creating pick lists, pick applet, MVG applet, join, link and linking to each of the objects defined in user interface layer.
• Added additional business logic into the applications like Search Specifications, Validations, Calculated, Pre-default value and extension tables and columns
• Created and managed project workplans for system customization, testing and implementation.
• Defined workflow policies, workflow groups, workflow policy objects, workflow policy conditions and actions for Pharma Accounts.
• Developed Workflow Process, Process Designer steps, and set up the Process properties.
• Developed new workflow policies for sending the email to Physician and sales reps whenever a broadcast is cancelled.
• Integrated Siebel application with external applications using MQSeries.
• Used EIM to export data from Siebel.
• Used e-Script for data validations and manipulations.

Environment: Siebel Pharma 7.7, Siebel Clinical 7.7, Siebel Tools 7.7, Windows 2000, SQL Server, MQ Series, MS Office, Visio, BizTalk.