QUALIFICATIONS

21 years of successful IT experience with a reputation for meeting the most challenging organizational goals and objectives. Highly motivated, self-starter and team player with a strong drive for result and improvement.

EXPERIENCE

Confidential

• Manage and performance-tune Citrix systems, networks, and applications to ensure high level of availability and security for the supported business applications on NIPR SIPR
• Coordinate with network engineering, business application, and database administration functions to implement Citrix systems that utilize industry best practices to meet corporate objectives
• Hands-on knowledge of Citrix administration tools and resources in a multi-domain/multi-farm enterprise environment
• Review and deploy new Citrix/OS patches, hotfixes, and software updates according to best practice
• Provide direct and remote escalated application/server support for over 15000 users in Citrix environments
• Develop, document, and maintain policies, procedures, and associated training for both Citrix systems administration and end-user access
• Manage Citrix application builds, release cycles, and test schedules
• Support and maintain information security measures as appropriate to the position
• Knowledge and experience of XenServer, Edgesight reporting, web interface, PVS, XML broker, data collector, data store, profile management, application/desktop streaming, and presentation servers in a large-scale enterprise environment
• Direct knowledge of directory services, including Active Directory
• Install, upgrade, configure, test, maintain and support operating system software
• Responsible for effective provisioning, installation/configuration, operation and maintenance of system hardware, software and related infrastructure
• Troubleshoot and resolve system hardware and software issues by analyzing output from log files, system command line tools, and monitoring systems
• Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes
• Experience in TCP/IP, DNS and DHCP management
• Daily use and management of System Center Operations Manager SCOM
• Some use of Microsoft SQL, but not expert at it
• Familiarity with Microsoft Exchange
• Daily use of Remedy ticketing system
• Strong interpersonal, communication, and customer service skills
• Ability to prioritize and organize daily tasks to ensure Service Level Agreements SLA are met
• Highly organized, efficient, and thorough with the ultimate goal in mind
• Experience working in a large enterprise environment
• Strong analytical and problem solving skills
• Program Manager for QBE employees working on the contract
• Network monitoring team lead

Confidential

• Installed all new hardware, systems, and software for NIPR SIPR networks
• Installed, configured, and maintained network services, equipment and devices
• Supported administration of servers and Veritas clusters
• Managed all system backup and restore protocol
• Troubleshot and repaired HP and Xerox printers
• Planned and supported network and computing infrastructure
• Performed troubleshooting analysis of servers, workstations and associated systems
• Documented network problems and resolution for future reference SOP
• Monitored system performance and implement performance tuning
• Managed user accounts, OU, groups, permissions using Active Directory
• Check mail functionality, Connections
• Assisted with BES administration

Confidential

• Was responsible for backup and restore of all servers for the entire command using Veritas NetBackup. Clients had different versions of NetBackup installed when first joined operations. Upgraded each and every client to version 6.5.4 to keep backups and restores consistent. Minimized disk usage for disk level backups from 32TB to 10TB by implementing DSSU disk staging . Configured weekly vaulting process to send tapes offsite. Daily use of Quantum M2500 Robotic Tape Library. Configured BMR to be proactive in case of DR. Configured SQL agent backups. Implemented Hot Catalogs
• Deployed and Administered HP Proliant DL380G5 Servers. Configured the RAID and diagnosed hardware problems using HP Smart Start
• Recorded all system modifications and events in logs
• Installed and maintained Microsoft Windows 2003 and 2008 Enterprise
• Created and managed user accounts, OU, groups, utilizing Active Directory
• Administered the Egenera blade servers using the web interface pan manager 5.2.3
• Deployed new ESX and Virtual servers. Deployed VMware workstations using custom VM templates
• Maintained WhatsUp Gold network monitoring solution
• Administered MetaIP to centrally manage multiple DNS and DHCP services deployed at many sites
• Deployed Raritan KVM Switch and a CAC enabled console to centrally manage all servers in the server room from one location. This process helped eliminate the use of KVM console in each rack thus cutting cost

Confidential

• Efficiently lead helpdesk technicians
• Provided local and remote desktop support for corporate headquarters and 52 satellite locations across the nation utilizing LANDesk remote tool.
• Management and deployment of workstations, laptops and printers.
• Troubleshooting of network connectivity, network printing and user access issues.
• Created and Maintained system images using enterprise tools such as Norton Ghost and Microsoft Sysprep.
• Troubleshooting of all standard applications including Windows XP/Vista/7/2003/2008, DOS, MS Office, Outlook 2003 and 2007.
• Thorough knowledge and daily use of Remedy ticketing system.
• Created and managed user accounts, OU, groups, utilizing Active Directory
• Monitored end user surveys to track tech performance on a daily basis
• Scheduled and carried out weekly helpdesk meetings
• Trained techs ensuring they're up to date on all aspects of the corporate standards and needs. Also to hear their views and comments on improving the ongoing projects on hand
• Organized shift schedule for helpdesk technicians
• Conducted thorough inventory of assets in HQ and all satellite locations using Applix asset management tool
• Reduced technical resolution turnaround time from one week to same day in very short period of time
• Created and deployed new images using the latest updates and applications
• Increased helpdesk reputation to 95-100 on the customer satisfaction survey
• Pushed applications to clients using LANDesk management tool
• Awarded for stabilizing the helpdesk and bringing ticketing and deployments to a satisfactory level

Confidential

• Was responsible for day-to-day operation of the dealership
• Supervised salesmen, mechanics, detailing tech, and body shop technicians
• Purchased vehicles from various dealer auctions on a weekly basis
• Made sure all vehicles went through thorough inspection and were front line ready
• Ordered parts for vehicles in need of repair and coordinated with mechanics to install
• Managed repos and satisfied customer complaints
• Managed the entire Microsoft network solo. Created user accounts for new users. Patched servers on a weekly basis. Ran network cable to new offices within the establishment.

Confidential

• Owned and operated small chain of computer stores in the Washington metro area selling hardware and repairing all IT equipment. Managed a team of 11 techs. Held onsite repair contract with Federal Aviation Administration and Department Of Transportation.

Skills and familiarity

XenApp5

XenServer

Edgesight

PVS

Shavlik

eVault

Active Directory

Windows 2003

Windows 2008

Windows XP

Windows Vista

Windows 7

Windows 8

ScriptLogic

DameWare

Juniper VPN

HIPS

HBSS

MS Office Suite

MS DOS

LANDesk

SIPRNET NAC

NIPRNET NAC

GoverLAN

Remedy

Outlook 2003/2007

Blackberry

VERITAS NetBackup

VERITAS Clustering

eGenera Blade

IBM BladeCenter

iLO

VMware vSphere

Norton Ghost

Microsoft Sysprep

Java

HP DL380G5

SCOM

PowerEdge R300

PowerEdge 2850

Quantum M2500

Emulex Fiber

Net Gear

Linksys

VeriSign Token

Switches

Routers

Hubs

Cables

Racks

Firewalls

LAN

WAN

TCP/IP

DNS

DHCP

WSUS

SMS

DFS