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Customer Service Representative Resume

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Huntington, WV

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SKILLS

  • Experience in all Windows operating systems and programs (ie. Microsoft Office Suite)
  • Able to delegate responsibility
  • Works well individually and with groups
  • Persuasive and informative public speaking
  • Instructing others in technical skills

EDUCATION

Bachelor of Business Administration

EMPLOYMENT EXPERIENCE

Front Desk Assistant Manager March 2011 - present
Confidential, Huntington, WV

  • Schedule and arrange reservations for individuals, groups, and parties
  • Prepare for business meetings, offer referrals for services
  • Troubleshoot day-to-day problems as part of the hotel team
  • Organize check in and check out for guests
  • Compile and balance guest accounts and executes data entry assignments

Customer Service Representative Summer / In school 2010
Confidential, Morgantown, WV

  • Using both a telephone and a computer outfitted with Microsoft Windows applications to help customer needs.
  • Answer customer questions and inform them of new products and services.

Program Director Summer 2009
Confidential, Manchester, MD

  • Created, designed and implemented a program for the paintball activities of the camp
  • Counseled and educated campers about the rules and responsibilities of playing the game
  • Facilitated and coordinated camper interaction with other staff and counselors

Equipment Team Member Summer 2008
Confidential, Huntington, WV

  • Executed and assisted in loading and unloading event and party equipment, including audio visuals, lighting, and meeting equipment
  • Directed and participated in erecting event tents and seating

ACTIVITIES

  • Participate in charity 5k runs, enjoy college sports, and member of CRU.

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