Customer service Rep Resume Richmond VA - Hire IT People

Education

Graduated

Key Competencies

Phone etiquette, Multi Task, Great listening skills, Verbal and written communications skills
Problem analysis, Initiative, Team player, High energy level,Proficient user of MS Word, Excel, and Outlook

Confidential, April.2011-June.2012
Mortgage Loan Default Process Specialist

Support a portfolio of loans in default.
Focusing on loan modifications, document validation, Net Present Value (NPV) model
Completing 2nd mortgage modifications, short sale / Deed In Lieu
Identifying solutions that will improve the account in a timely manner.
Independently reviewing Foreclosure files
Understating of Collections, Repayment plans, Special Forbearances

Confidential, Oct.08-Feb.11
Administrative Assistant

Review and authorize required documentation (paper work, medication logs, employee time sheets, purchases of supplies for faculty).
Develop policy and procedures for the M.R individual' s.
Maintain financial and other records.
Ability to establish the facility policy programs and budgets.
Make Dr. Appointments, activity schedules and short/long term goals for individuals.
Supervise staff as well as make sure there is enough coverage.
Report incidents as required by state.
Filing, faxing, processing formsAuditing documents
Preparing monthly reports.

Confidential, July.07-Nov.08
Customer service Rep (Inbound)

Respond to customer inquires
Meets commitments to customers
Understand the impact of attitude in handling calls professionally
Apply appropriate actions to effectively control a telephone call
working to resolve customer billing issues and concerns
Sell products and place customer orders in computer system.
Transfer customer calls to appropriate staff.Answer inbound customer calls on an as-needed basis.
processing complaints

We provide IT Staff Augmentation Services!

Customer Service Rep Resume

Richmond, VA

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