Distributor Services Representative RESUME TX - Hire IT People

OBJECTIVE:
To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a
challenging environment to achieve the corporate goals.

PROFESSIONAL EXPERIENCE:
Confidential,
– Houston, TX
May 2008 to May 2010
Distributor Services Representative
ª Processed customer and distributor purchase orders via phone, email and mail
ª Provided administrative and operational support service to distributor’s and company’s executive leadership team
ª Worked with shipping department to ensure products were shipped and received

Confidential,
– Houston, TX
Jun 2007 to Apr 2008
Customer Service Representative - Scheduling Team Lead
ª Contacted customers via phone to offer and set appointments to meet with sales team members
ª Assigned customer territories for sales team members
ª Trained new team member on scheduling process and procedure

Confidential,
– Houston, TX
Nov 2006 to Jun 2007
Customer Service Representative
ª Assisted customers via phone with new orders, service request changes and bill collections
ª Provided first and second escalation level problem resolutions for customers
ª Assisted with basic troubleshooting tasks

Confidential,
– Houston, TX
Nov 2001 to Jun 2006
Customer Service Lead Associate
ª Provided leadership and point of escalation support for team members in EZ Tag Storefront
ª Oversaw daily functions of EZ Tag store, opening and closing store and balancing daily transactions
ª Conducted initial and on-going training for new hires
ª Maintained time and attendance records for 15 staff members
ª Oversaw supply inventory needs for customer service department

Confidential,
Houston, TX
Nov 2000 to Oct 2001
Customer Service Representative
ª Researched consumer inquiries concerning check writing activity
ª Verified account status for merchants as well as vendors
ª Assisted in dispute resolution to expedite the check writing process
ª Resolved database discrepancies

EDUCATION:
University of Phoenix Houston, TX
Associates of Arts Graduate

SKILLS / PROFICIENCIES:
ª Microsoft Office – Word, Excel, Access, PowerPoint
ª Windows XP
ª General Office Equipment

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Distributor Services Representative Resume

TX

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