Specialty plumbing RESUME LA - Hire IT People

SUMMARY

Customer service and order entry professional with over 10 years of experience across several industries, excellent communication and problem solving skills. Work well as part of a team or independently and require minimal supervision. Willing to learn new skills and take on projects of increasing responsibility.

Confidential,
LA 2006-2012
Specialty plumbing, door hardware and lighting division

Order Entry Representative/Customer Service Representative
Provided customer service skills contacting vendors on pricing and availability of products, met deadlines (same day entry), achieved departmental accuracy goals and productivity working closely with other departments such as Sales Support and Credit to solve customer issues.

Processed over 300 orders daily, maintained accuracy level of 99.80% or better
Awarded several merit badges for providing excellent customer service
Selected by leadership to work on several special projects involving consumer services
Cross trained co-workers on the order entry process flow and systems

Confidential,
Baton Rouge, LA 2000-2005
Customer Service Center for Sprint Cellular

Customer Service Specialist
Provided customer service and sales to Sprint cellular customers in an in-bound call center. Answered billing questions, assisted with activations, and provided troubleshooting.

Consistently met or exceeded all sales and quality assurance goals.
Received numerous bonuses for upselling products and services to new and existing customers.

EDUCATION

Bachelor of Computer Science, Southern University Baton Rouge, Louisiana
Associate of Business Technology, Remington College Baton Rouge, Louisiana

COMPUTER SKILLS

Basic Computer Skills, AS400, Premier, Excel

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Specialty Plumbing Resume

LA

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