QUALIFICATIONS

• Expert facilitator, project manager and classroom trainer.
• Designed and facilitated corporate classroom training for New Employee Onboarding and New Supervisor and Manager Onboarding.
• Expert in Articulate, Captivate, Lectora, Dreamweaver, Microsoft Office Suites and Adobe Learning Suites creating eLearning, facilitator guides, train the trainer materials, participant guides, job aids, evaluations, videos, webstreams, sharepoint sites, eNewsletters and other communication and training material.
• ADDIE methodology, include training needs assessment, task analysis, instructional design, methods and media selection, course development, media production, online assessment creation and course launch.
• Senior instructional designer and developer who specializes in SCORM and AICC-compliant eLearning training and systems.
• Over 13 years of professional experience as a Learning and Development manager.
• Change management and communication expert for ERP Systems Implementation.

EXPERIENCE

Confidential

ESOP Implementation Manager

• Conduct needs analysis to determine audience needs, timing, method and structure.
• Analyze training needs against regulatory and requirements.
• Use the ADDIE model to create, write, edit, implement and evaluate courses, including all course materials, exercises and scripts and lesson plans.
• In collaboration with audience and subject matter experts create storyboards for electronic and instructor led programs.
• Work with education technologist to translate storyboard into appropriate delivery mediums.
• Facilitate focus groups and user review sessions. Write assessments to measure learning.
• Use software to create online learning modules and instructional aides. Software includes: Captivate, UPK, Photoshop, Microsoft Suite, and Learning Management Systems.
• Responsible for delivery of training classes with approved class development.
• Facilitate workshops, walk-throughs and deliver distance learning, webinars, classroom, customized in-house and one on one training sessions.
• Present to various clients and user groups as needed. Identify additional communication links and implement.

Confidential

Global Sales Change and Implementation Manager

• Developed and implemented global sales training and strategies for Insight Learning Library
• Developed mobile phone training strategy and training
• Developed eLearning using Lectora, Captivate, Articulate Presenter
• Developed global webinars to train new distributors on best practices and new products and applications
• Developed PowerTips collaboration center to share best practices
• Loaded eLearning content into SABA LMS system
• Project Manager for Connect Series Launch of Sales Training Development
• Project Manager for Project Hedgehog Global Sales Training Development
• Own the Channel1 tools for dealer selection, recruitment and management, improve channel effectiveness dealer support metrics
• Sales Tool development - Developing a portal to improve capabilities of Channel Partners to do business effectively with Cummins
• GIS for channel/dealer network design and development
• Providing all the tools to successfully deploy the framework
• Interim/new ChannelOne aka dealer portal owners
• Developing a full framework on how to identify, select and activate dealers
• Dealer on-boarding process experts
• Identify the internal issues that were roadblocks to activate a Dealer
• Support the vision of making Cummins an easy company to work with on going
• Channel partner capability development i.e. sales training for dealers, CSEs through Power Hour
• Functional Excellence - Establishing a structural approach to assess capability gaps in Distribution Assessment tool and Assessment Process for Power Systems
• Capability Assessment skills - When participating in Excel audits
• Initial studies about the behavior of the Low-kVA market and the identification of the key market drivers
• Support on performing market assessments
• Channel1 communications vehicle
• Loyalty and incentive program owners for the different types of channel partners
• Explanation to internal stakeholders and Distributors that the dealers are partners and not competitors
• Bringing business perspective to Channel One Portal Program - Ensure that business needs are kept in mind when designing, developing, and implementing solution
• Guarantee consistency across all the regions in terms of processes, guidelines and brand image
• Provide a single point of Contact for all Dealer development and management activities
• Lead and manage the implementation of a Global Dealer Program
• Make CPG a more Channel Centric and versatile organization
• Being the experts on the path to market selection
• Channel strategy setting for China derivative from the Low kVA strategy setting not sure what this means yet but wanted to capture the potential initiative

Confidential

Owner/Operator Dickie's Barbecue Pit and Freelance

• Developed and implement marketing communications strategies
• Designed and implement social media strategies
• Developed websites using WordPress and Camtasia Studio
• Implemented marketing campaigns
• Allocated budget funds as appropriate
• Operational efficiency onboarding, infrastructure enhancement
• Developed marketing and online strategy and website for Serenity Yoga and Fitness Center
• Developed marketing and online strategy and website for The Vintage Painter
• Facilitated SkillPath sessions on Leadership Skills

Confidential

Global MarCom Change Manager

• Developed overall marketing and communications direction and detailed plan for 3M global corporate and targeted audience segments, including: all levels of 3M employees, non-3M workers, customers, vendors and external audiences.
• Directed and organized marketing and communication activities including: determining target audience research, designing/executing creative cross-media tactics e.g.: Web 2.0, videos, Lotus Notes SharePoint sites, blogs, virtual events, events/campaigns , and managing the program brand
• Used CAP tools are ARMI, GPRI , Includes/Excludes , Threat vs. Opportunity , In Frame / Out Frame , More of/Less of, to create strategy for LMS implementation
• Used Prosci ADKAR model to manage employee resistance to SAP Implementation
• Collaborated with Organizational Change Management regarding annual Communication strategies including goals, stakeholder analysis, target audience segmentation, program branding, and communication tactics.
• Defined stakeholder and target audience communication needs
• Developed consistent global Business Transformation communication guidelines.
• Collaborated and consulted with Global, Big Business and Corporate communications teams to align messaging with 3M Business Transformation objectives
• Developed and implemented marketing and communication plans that ensure achievement of the SAP deployment communication strategy. Includes development of 3M executive messaging and presentations, broad 3M employee and program team communications that concisely and compellingly address new and complex business and organizational needs
• Partnered cross-functionally with Corporate Marketing, Public Relations and global Communications teams to ensure alignment of program communication execution.
• Recommended and managed project plans with external agency/vendor partners for delivery of select marketing or communication tactics
• Managed annual marketing and communications budget recommended resource reallocations to meet communication objectives.
• Ensured production of deliverables consistent with marketing and communication strategy and plan, with significant measurable impact on the organization's results.
• Analyzed data to assess communications ROI return on investment using tools such as Change Tracking, Work Center WebTrends, focus groups/interviews, and feedback via the Business Transformation inbox.
• Selected and oversaw research to measure impacted user eg: employee, customer, vendor awareness and recommended appropriate changes to the communication plan
• Partnered with SAP and Systems Integrator resources regarding best practices in SAP implementation communication trends and opportunities.
• Provided work direction to Systems Integrator communications personnel
• Provided direction to 3M Business Transformation Training and Communications Analysts regarding communications projects and maintenance of communication channels e.g.: Business Transformation Work Center, eNewsletter, SharePoint sites, etc.