Technical Summary

Confidential is a Sr. Information Technology Professional with over 15 years of experience. Her area of expertise as a business analyst includes gathering requirements, creating technical specifications, data mapping and testing both hardware and software applications. She has extensive experience in financial services, governmental agencies and large consulting firms. Karen easily learns and applies new skills and adapts to any organization's immediate needs.

PROFESSIONAL EXPERIENCE:

Confidential

• Third Party Information Security Assessment Process Coordinate release updates for Enterprise Supplier Risk Management. Perform various UAT, PAT roles within large organization, lead and support the overall assessment process and Annual Due Diligence. Work with business to gather requirements, write appropriate BRDs, FRDs, etc. Lead BA on transition of internet Third Party Assessment Questionnaire tool to Citi MarketPlace automated tool for passing through approvals and provisioning access for various IS and various roles. Coordinate PAT and UAT testing for SAP Business Objects Reporting for TPAQ Status, Due Diligence and custom Reports. Interfaced with Citi-Approved Supplier program and new GRC MetricStream Program Manager to replace old CASP interface to TPAQ system. Mapped Agreen Upon Procedures against Citi Assessment TPISA Process with PWC to ensure all vendors use of proper Industry Review standards. Instrumental in enhancements for Citi Branded Web Hosting, Cloud Computing and Records Management service-based modules.
• Tools used: Microsoft Office, Visio, MS Project, Access, SharePoint, Live Meeting, iTPAQ, CASP, CSI, GRC MetricStream, SAP Business Objects

Confidential

• Short term Department of Justice Motion for Relief Bankruptcy initiative - Change Manager and Process Procedure Documentation Governance for Bank-wide compliance, my detail was specifically on MFR, facilitating meetings between business, attorneys and DOJ and governance partners.
• Tools used: Microsoft Office, Visio, MS Project, Access, SharePoint, Lync. Live Meeting, Clarity, Maximo, TADDM, etc.

Confidential

• High Visibility Software Asset Management User Based Licensing Project. Facilitate the collection of
• detailed server and desktop data on various software and analyze, provide script information/input and tools to capture and collect the needed user counts. Worked successfully with SAM UBL Recon Team, Vendor Management, Service Delivery Team, operational and system technical contacts to accurately identify appropriate user counts. Document sustainable processes and procedures and maintain SharePoint site as needed. Tools used: Microsoft Office, Visio, MS Project, Access, SharePoint, Remedy, ADDM, LAN Central, ILMT, Lync. Live Meeting, STAMP, Planview

Confidential

Equities and Fixed Income Change Manager Lead Problem, Incident and Asset Management duties as well . Facilitate weekly Change Review meetings, Test and facilitate Remedy PAC2K upgrades Change module , work closely with Internal/External Audit on OCC, SEC, other bank-wide compliance initiatives-SDLC, SECDM, DBMS, Project Management, Access Review, SOX, etc. Tools used: Microsoft Office, Visio, Snagit, Screenhunter, MS Project, Access, SharePoint, Remedy PAC2K Change, Problem, Incident Configuration Management tool, WAM-Configuration Management-Security Planning, Planview Project, Hiplink Paging, LiveMeeting

Confidential

CAMS Phase II Project: Worked with PMO, Quality Assurance, Test, Technical, Functional, Security and Basis team leads, as well as business leads on various business requirements documentation efforts including functional specifications, technical specifications, configuration documents, proposals, test scripts and testing documentation, as well as training documentation within SAP ECC, CRM and BI systems. Facilitated business and system analysis and design, OOA D, and JAD sessions. Tools used: Microsoft Office, Visio, Snagit, Screenhunter, MS Project, Access, SharePoint, Documentum, SAP, SAP Solution Manager

Confidential

Worked with functional teams and business leads on an SAP FICO implementation project, including creating/editing all training materials, functional specifications, activity scripts, business process descriptions and flows for Finance, Billing and Materials Resource Planning and Controlling, Reporting and Asset Management functional areas within Lockheed Martin Aeronautics Global Sustainment Services. Facilitated business and system analysis design, OOA D, and JAD meetings. Tools used: Microsoft Office, Visio, MS Project, Access, SharePoint, SAP, SAP Solution Manager, RWD Infopack, Resite

Confidential

• Created desktop policies and procedures as well as more in-depth training materials for accounting staff for various accounting and IT functions and processes, including interface drawings, Visio flows, user guides, operations manuals, requirements specifications, use case and test plans, spreadsheets, illustrations, PowerPoint presentations as needed. Worked with Controller, CFO and government contract accounting staff, as well as IT Director and IT support staff to create in-depth documentation on the various processes used for WSI AR, AP, GL, HR, PR, etc. functions.
• Tools used: Microsoft Office, Visio, MS Project, Access, Sage ABRA Suite-HR Payroll, Platinum for Windows Perryman , TES Time Entry, Sage FAS Fixed Asset Accounting, Crystal Reports, Microsoft Forecaster, Tannica Systems Adobe Extract, Batch Validator, Fix Price Billing, Purchase Requisition systems, etc.

Confidential

• Corporate and Investment Banking Technology, Business Systems Technology
• Represented the Divisional Information Organization as senior business analyst/project manager for all internal, external audit and risk initiatives working with both technology, line of business supporting in-house and vendor applications- Sarbanes-Oxley, OCC, Technology Recovery, Change Management, Configuration Management, Availability and Incident Management, Database and Application Access, Information Security, PLC/SDLC, etc. Wrote and edited SOX Test of Effectiveness, various audit reports, audit presentations/ illustrations/displays to senior level management. Performed research, analysis and maintained Intranet and SharePoint sites. Performed QA duties as needed on documentation which includes system interface documents, configuration management plans, JAD, and test plans.
• Tools used: MS Word, PowerPoint, Excel, Access, MS Project, Visio, Peregrine Service Center PICCT, Mercury TestDirector, Mercury ITG, Allfusion Harvest, VSS, CVS, Adobe Acrobat, Lotus Notes, SharePoint, UML, XML, SQL knowledge, etc.