Customer Service Representative Resume North Carolina - Hire IT People

Objective

To obtain a position that is challenging and offers opportunities for professional as well as personal growth.

Work Experience

Customer Service Representative - Confidential, Sanford, North Carolina
7/2010 - 7/2012

Call Center Representative
11/2008-7/2010 Confidential, Raleigh, North Carolina

Clerical Assistant/ Telephone Interviewer
1/2008 -4/2008 Confidential, Raleigh, North Carolina

Placed outbound calls to selected individuals. Government sponsored scripted interviews.
Successfully completed 12 week assignment.

Customer Service Representative
12/2006 - 7/2007 Confidential, Raleigh, North Carolina

Responsible for entering orders received via fax or over the phone
Follow up with the customers to ensure that they receive material in a timely manner.
Invoice customers for product that has been shipped.
Research invoice discrepancies.
Ensure credit memos are issued.
Consult with material planners to inquire when will product be released and shipped to warehouse.
Consulted with warehouses to ensure inventory quantites were correct.
Filled customers back orders when product became available.
Tracked customers shipments.
Seasonal Job ended.

Customer Relations Representative
2/2006 - 12/2006 Confidential, Smithfield, North Carolina

Enter purchase orders received from customers via fax.
Provide quotes for product, lead times and estimated ship dates.
Run daily reports on open orders.
Send letters of acknowledgments to customers verifying that their order has been received.
Issue warranty replacement parts.
Track shipment of product to ensure arrival at customers location.
Assist Collections department in following up on past due customer invoices.
Issue invoice credits.

Lead Sales Clerk
8/2004 - 2/2006 Confidential, Cary, North Carolina

Responsible for interfacing with customers and service representatives to handle a variety of pre-sales or post sales service functions.
Schedules field service repair calls.
Maintain a good working relationship with customers by responding to all inquires and complaints in a courteous and efficient manner.
Tracing shipments.
Track back orders.
Issue credit and rebill on customer's invoices.
Selects vendors or service engineers to co ordinate services for UPSsystems.
Completes services orders and submits all paperwork for invoicing.
Review and approves all daily invoices.
Responsible for resolving production scheduling, shipping or invoicing problems.

Senior Customer Service Support
3/1999 - 7/2004 Confidential, Greensboro, North Carolina

In a large call center with 125 employees, processed on average150 -200 incoming phone calls daily from financial service representatives and consumers concerning order information stored in database.
Sold Deluxe products and services to new and existing customers.
Enter orders, tracers and credits into online system.
Maintain up to date information on a variety of products of interest to customers.
Provided back-up support in other areas such as Cash Management to ensure service levels were met.
Assisted Management with customer escalation calls and provide follow thru to ensure customer satisfaction.
Received several Partners in Excellence awards for outstanding customer service and highest percentage of accuracy on orders.

Education

Associate Degree

Skills

Employee/Group Training MS Office Skills SAP Knowledge Six Sigma Yellow Belt Certification