SUMMARY - I am a seasoned software application support analyst with intense customer service focus.
- I pride myself in being honest, respectful and a positive team member who strives for group success.
- I am searching for a distinctive organization that reflects this level of integrity and who wishes to benefit from my considerable experience.
TECHNICAL SKILLS - Fieldglass Mantis Lotus Notes Allaire Homesite
- MS Office Word/Excel/Access/FrontPage
- Adobe Dreamweaver/Photoshop/Acrobat
- Web Design Visual Basic/JavaScript/ HTML
- ADDITIONAL ASSETS
- Honest Dependable Hardworking Team Centric
- Customer Results Oriented Organized
| EXPERIENCE Application Admin Support Confidential - Admin support for IQN, Peoplefluent, Fieldglass applications used to manage contract workers vendors
- Provide training and technical support for clients and end users.
- Trouble shoot and resolve all issues.
- Document processes and help guides.
- Application Support Analyst
Confidential - Client and internal support for Fieldglass application
- for managing contract workers, vendors and clients.
- Provide training and technical support for clients
- and end users both external and internal.
- Implementation and data management on
- technical projects.
- Initiated documentation consistency for customer
- support and created template for help desk support
- for new clients.
- Application Support Analyst
Confidential - Client and internal support for applications
- applicant tracking surveys
- Developed QA support for various applications
- Help Desk support
- Assist department to support applications
- Data Measurement Leader
Confidential - Served as support for department data processing
- duties including tracking and managing databases
- for numerous clients
- Responsible for processing scores and data integrity
- for the applicant tracking system as well as report
- processing and client contact
- Process Coordinator
Confidential - Served as contact for HR clients
- Coordinated process flow for testing and recruiting
- potential employees for HR clients
- Served as both Process Coordinator and Data
- Measurement Leader until coordination position could
- be adequately filled
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