Summary

Master in Business Administration with almost 8 years of diverse experience as a Business Analyst in Information Technology with focus on Business Analysis, Business Modeling, Requirement Gathering, Technical Documentation and Software Validation. Experience in all phases of the iterative Software Development Life Cycle SDLC . Possess excellent analytical skills and strong communication skills, capable of interacting with both internal and external stakeholders. Possess commendable oral and written communication skills and played a vital role in liaising with other stakeholders of projects.

Business skills

• Facilitation of Requirements Gathering
• Business Processes research, analysis and documentation
• Use Case Modeling and Analysis
• Functional Requirements gathering
• Gap Analysis and Impact Analysis
• User Acceptance Testing
• Report Generation
• Website Administrator B2B, B2C based on PC, Linux, IOS, Android
• ISO 9001 - 2000 and ISO

Professional Summary

• Committed and result oriented professional with over 8 years of experience as Business Analyst in Health Care Medicare and Medicaid, Insurance.
• Worked closely with project stakeholders, SMEs, and development team to understand the requirements and specifications for new applications.
• Commercial insurance experience in Underwriting, Claims, Reinsurance, Property Casualty
• ISO certificate as an internal auditor
• Proven excellence in analyzing business processes, eliciting requirements, defining business needs, and translating to business and technical specifications documents.
• Extensive working experience with Business Users, Senior Management, and Technical teams.
• Adept with different Software Development Life Cycle SDLC methodologies Agile, Waterfall
• Experienced in performing Impact Analysis, Gap Analysis as is-to be, SWOT Analysis and Risk Analysis.
• Facilitated Joint Application Development JAD Interviews, Workshops and Requirement facilitation sessions with end-user/clients/stake holders and the IT group.
• Proficiency in documenting Business Process Design, authoring Business Requirements Document BRD, Use Case Specifications, Functional/Systems Design/Software Requirements Specification SRS, Detailed Design Specifications DDS, User Interface Specification UIS and analyzing them.
• Extensive design experiences in UML, using MS Visio and Rational Rose focuses on Activity Diagram, Class Diagram, Highway Exclusion Diagrams and Use Case Diagrams.
• Experienced in FACETS database ODW front-end and back-end
• Experienced in Care Compass database CAREADVANCE DM front-end and back-end
• Experienced in PEGA database PEGA IP
• Data Mapping on FACETS, Care Compass and PEGA
• Change Notification Request CNR creating
• Proficiency in writing SQL queries for testing and data validation.
• CNR creating before pushing the report to Production Phases.
• RDL, Development link/QA link approving, and UAT reviewing.
• Strong verbal and written communication skills.

Technical Skills

Software Modeling Tools

Microsoft Office Suite, Rational Rose, MS Visio, MS Sharepoint, FrontPage, UML, MS Project, Requisite-Pro, Rational Clear Case, MS Excel

Methodologies

Rational Unified Process RUP, Waterfall, and Agile/ Scrum

Databases

MS-SQL Server, MS Access

Languages

.Net, C, ASP, T-SQL, HTML, XML, CSS, CMS, JAVA Scrip

Software Packages

SharePoint, MS Office, Visio, Dreamweaver, Photoshop, Prototyper

Professional Experience:

Confidential

IT Business Analyst

Responsibilities:

• Enterprise reporting mostly for the state of New Jersey Medicaid and Medicare members
• Using FACETS ODW, Care Compass CAREADVANCE DM and PEGA PEGA IP databases to pull data out
• Data Mapping for all reports filed by field and detail oriented
• Meetings with business owners, developers, and SMEs during each report in all SDLC levels Layout, Business Requirements for Gathering and Creation, Business Requirements Approval, Development, Adhoc, BA Test, Code Review, UAT, Implementation and Validation
• Conducted JAD sessions with business owners, SMEs, developers, and other BAs to gather and document business requirements
• Translated business requirements BRD to technical staff to ensure the requirements are incorporated into system design by preparing following documents: Functional Document Specifications FDS and System Requirement Inventory SRI
• Facilitate JAD sessions and meetings with business owners end-users, stakeholders, SME's, and project manager
• Installation, configuration, and training of new part of applications for business owners
• Development of project work plans throughout SDLC while adhering to extensive methodology requirements set by HIPAA
• Create reports for business analysis purposes using Visio and MS Word, Excel and share them
• Share, use and edit SharePoint account
• Documented Business Requirements Documents, Functional Specifications Documents, used UML Models including User Case Diagram, Activity Diagram, and Sequence Diagram
• Creating Mockup files, prototype of report
• Ad-hoc report creating in some emergency times
• Participated in usability testing meetings and created a tracker to document users' feedbacks, provide solutions and presented those to the project team.
• Extensively used SQL scripts/queries for data gathering, verification and validation
• SQL scripts/queries and RDL review
• Leveraged Agile methodology and Waterfall methodology for product development
• Commercial insurance experience in Underwriting, Claims, Reinsurance, Property Casualty
• Proven excellence in analyzing business processes, eliciting requirements, defining business needs, and translating to business and technical specifications documents.

Confidential

Business Analyst

• Involved with the project from its inception phase to transition and production rollout phase.
• Project was implemented using the Agile SCRUM Methodology to produce artifacts in the different phases of the Software Development Life Cycle SDLC .
• Involved in daily scrum meeting for daily status updates of the project and the issues.
• Analyzed and identified gaps in the existing system with the help of comparing and contrasting documented business requirements, and worked on creating a design for a new revised improved system.
• Facilitate JAD sessions and meetings with end users, Stakeholders, SME's, and project manager to gather requirements.
• QA analysis and testing processes by HP Quality Center
• Installation, configuration, administration, and maintenance of applications MS-SQL, VISIO, SharePoint, Visual Studio
• Prepared necessary business use cases after analyzing the gathered requirements, and created UML diagrams including process models, use case diagrams, activity diagrams, and sequence diagrams using Microsoft Visio.
• Extensively interacted with the user group and the development team for their inputs on preparing structured charts, class diagrams, activity diagrams and sequence diagrams.
• Used Rational Requisite Pro for requirements management and functioning on new project requests.
• Development of project work plans throughout SDLC while adhering to extensive methodology requirements set by HIPAA.
• Used Rational Clear Quest for all types of change requests, including defects, enhancements, issues and documentation changes with a flexible workflow process.
• Closely interacted with technical team and development team to ensure they understood the application's functionality and navigational flow and ensured smooth transition.
• Updated and modified progress and resources allocation in MS project for the team.
• Conducted Impact Analysis to determine the systems and areas that would be affected due to changes made on our project.
• Interacted extensively with the end users to successfully and swiftly identify and resolve problems, and integrate system enhancements.

Environment: MS Excel, MS Word, MS Power Point, UML, MS Visio, MS SharePoint, Rational Requisite Pro, MS Project, Clear Quest, MS Access, Window 7.

Confidential

Business Systems Analyst

Responsibilities:

• Enterprise in commercial insurance and underwriting, claims in front-end and back-end
• Conducted JAD sessions to gather and document business requirements
• Translated business requirements BRD to technical staff to ensure the requirements are incorporated into system design by preparing following documents: Functional Document Specifications FDS and System Requirement Inventory SRI
• Updating swift online payment pages with new regulations and design.
• Preparation of activation/implementation information and the ability to work with claims management and enterprise stakeholders.
• Interact with business associates and help them to recognize the need for preparation leading up to activation/implementation and how to add that into the effort deliverables.
• Conducted interviews with key business users to collect requirement and business process information.
• Work as a liaison in an Agile environment between technology and the business clients to improve business processes and support critical business strategies.
• Involve in overview Interview sessions, training presentation sessions and detailed interviews.
• Work with State-Client to gather the information about the documents and business processes.
• Conduct JAD session with management, vendors, users and other stakeholders for open and pending issues.
• Create knowledge management articles for the claim handlers, claim representatives and agents to enable them to serve the policyholders effectively.
• Create reports for business analysis purposes using Visio and Microsoft Excel.
• Participated in usability testing meetings and created a tracker to document users' feedbacks, provide solutions and presented those to the project team.
• Involve in post-implementation training and support.
• Conducting gap analysis and audience analysis to recognize the end users of the product.
• Experience in creating user manuals and other training documents.
• Author end-user questionnaires to ensure that product users understand the product functionalities.
• Work closely with the UI team to model the screens, which met user, defined requirements and also company standards.

Environment: MS Word, Excel, PowerPoint, UML, Rational RequisitePro, MS Visio, Rational ClearQuest, SQL Server, Visual Studio, ASP.NET