IT Solutions- Delivery Operations w Program Project Portfolio Mgmt. w IT Transformation

• Results-oriented Business technology manager and IT delivery professional with 15 years' program project management experience. Delivered large-scale, strategic business-IT solutions, application development, e-commerce, COTS implementation, systems integration and technology upgrades. High degree of detail orientation, hands-on work-style with tight management of progress, budget, dependencies, issues risks.
• Extensive experience, influencing and negotiating with diverse business users and executive stakeholders. Managed executive relationships, especially in sensitive and challenging environments. Commended by senior executives for bringing consultative, business-centered and data-driven approaches to complex business issues.
• Budgets managed- 12MM . Teams managed- 75 professionals including direct reporting Project managers, BA, QA, Engineering and SI/vendor teams. Proven record of developing direct, matrix vendor staff into cohesive teams. Flexible management style, from selective delegation to close supervision.
• Instituted developed PMOs, IT Portfolio Mgmt. IT Governance competencies. Deep familiarity with methodology customization based on unique business-IT organizational needs and constraints. Managed initiatives through all phases: Planning Strategy, CBA, scoping, estimation budgets , Resourcing contracts, tech software acquisition , Development requirements, AppDev. QA , Issue and Risk Management, UAT, Release Management, roll-out Support and Training.
• Project and Program Management Business-IT Alignment Business Value Realization Custom Application Development Project Portfolio Planning 1-3 year plans Budgets
• Vendor-Contract Mgmt. Stakeholder Mgmt. Global Team Mgmt - Direct, Matrix Offshore

PROFESSIONAL EXPERIENCE

Confidential

• Managed 10 million program budget, managing cross functional programs to deliver core functionality and enhancements to Global Brand Websites, Central Reservation System, Connectivity to external partners, Call Center application upgrades, BAU/Member Revenue maximization, Compliance related tech. upgrades PCI and TIBCO , major technology upgrades like Oracle Access Manager OAM and moving 35 applications to the new environment. Team includes 11 Sr. PM, program coordinator and a staff of 80 resources from domains like BA, Engineering, QA/UAT, Release management, Tech Services and Vendors like Cognizant onshore and offshore and TCS offshore and offsite/AZ .
• Delivering a risk-mitigated program portfolio of 15 projects on a daily program cadence, in a matrix organization with multiple shared services teams and delivery partners, while ensuring program remains aligned with business priorities, expectations and application strategy. Cross-functional full life-cycle program activities include current state assessment, requirements definition, design, construction, QA, Systems and Environment, financial management, progress reporting, release to production and warranty.
• Implemented Major Releases and Program Framework , organizational structure and processes. Devised implemented 14 major changes to existing program model, completely overhauling it. Methods and tools now provide a forward view on progress, while ensuring robust project planning, schedule risk mgmt.
• Managing program budget variance, forecast, actuals vs. ETC , timely phased submission of project capital requests and adherence to financial compliance. Managing scope change requests, CCB and CARC approvals and their impact on ongoing program.
• Reported progress in concise dashboards to business-IT executive team the CFO. Ensured inter-project dependencies are tracked across program. Managed change impact scope-schedule , continually balancing concurrent projects across organization-wide major quarterly releases and programs.
• Committees:
• Leader of Program Operations Committee PmOC
• Member of Environment Execution Committee
• Member of Release Management Operations Committee RMOC

Confidential

• Client one of the Top 20 US commercial banks As IT Director with dual-reporting to bank's Head of Commercial Banking and SVP-IT Service Delivery, successfully delivered a 4 yr. transformational IT program including custom application development to enable automate commercial lending operations, loan and property transaction mgmt. reporting systems. Program included business process re-engineering, custom application development and integration with legacy systems including CRM financial applications. The new loan management system enabled online, straight through processing- from initial information gathering and exposure analysis to underwriting, decision-making, closing, reporting and renewals-modifications.
• Responsible for overall program delivery with full budget, team, schedule, quality and risk management responsibilities. Managed all program communications reporting to bank's SLT senior leadership team . Managed business stakeholders and steered program through all phases incl. requirements, design, development, data-scrubbing, QA, production cut-over support. Budget: US 12 million. Directly reporting team 8 Sr. Project Managers and 2 Sr. Business Analysts and overall program team of 140 resources incl. internal bank staff and contractors
• Instituted and conducted multiple Business-IT RED Team sessions to map business strategy priorities against IT solutions, ROI, evolving requirements and IT landscape to develop program's road-map, legacy application sunset plan and integrated project plans for 5 constituent projects and 20 work-streams. Customized deployment of APM Active Program Mgmt. methodology to manage the program progress, business change and risks in a structured and rigorous manner. APM provides a detailed yet portfolio based approach to program mgmt. while providing a forward looking view on progress, deviations, change mgmt. and risks.
• Managed budget utilization, forecasts, variances and approval of capital requests. Analyzed and presented 7 major recommendations to improve bank's IT service delivery all were adopted yielding substantial cost savings.
• Program was delivered on-time/budget - bank executives heralded it as the most successful IT initiative in their history. It is estimated to yield business value of 100 MM over next 5 years.
• Task forces and Committees: hand-picked several times to drive strategic task forces. Served on IT transformation committee and program steering committee. Received Bank's Recognition Award for high employee retention and low recruiting costs.
• Leading Wall Street based Insurance client its broker-dealer subsidiary faced high exposure risk of privacy-security breach and imminent regulatory fines FINRA and SEC . Working with Head of Distribution and CTO, analyzed multiple areas of operations and systems risks. Developed proposed a multi-year program road map with risk mitigation strategies and solutions to avoid impending business loss of 300 million. Program was to be rolled out to 72 Agencies in a phased manner over 3 years, based on of risk exposure, commission credits etc.
• Major Insurance client - responsible for delivering 3 projects incl. overall planning, scoping, structuring, program execution, implementation and risk management. Directly reporting team 3 Sr. Project Managers and program staff of 40 . Managed all program related outputs from IT shared services team in matrix roles. Developed and implemented a comprehensive information security and data de-identifying program. Delivered and globally deployed Prospect Client Registration. Executed an Onsite-Onshore-Offshore Development Strategy that resulted in 20 reduction in development costs.

Confidential

• Successfully managed and delivered VCP program Variable Compensation Plan , rollout of 'Callidus' product suite for implementing a global framework to reward sales-team.
• System's initial launch supported 18 different global compensation plans. Program encompassed 11 work streams, for implementation of 'Callidus' product suite for insurance sales compensation mgmt. New system integrated with Data-warehouse, PeopleSoft HR/Payroll and 18 data feeds. Managed upgrades and maintenance of the legacy compensation system. Project budget US 7 million, direct reports- 7 and project staff of 35 PM, BA, QA, Engineers and Callidus consulting team . Managed relationships with business sponsor, stakeholders and business partners from VCP business team along with stakeholders from multiple business groups, business units and sister companies.
• Working closely with senior business executives, managed integrated business-IT planning and program roadmap for VCP roll-out to Australia and South America. Close quarter management of business analysis, Design, Data mapping, QA and Application release. Committees: Chaired Accelerated Program Execution Committee

Confidential

At Tribeca Tables, a multi-national gaming client, managed a global IT Project Portfolio of 150 projects and established, staffed the IT PMO COE Center of Excellence . Reporting directly to the CIO, designed, directed and streamlined IT Demand Management processes- scoping, prioritization and approval of new products, enhancements and major business initiatives across the company. Implemented IT Program Office and Business Analysis Office BAO - structure, processes and controls. Managed a matrix team of 15 PMs and 20 directly reporting business analysts. Member of Change Control Board and IT Merger and Transformation Committee.

Confidential

Led systems re-engineering, analysis and enhancement for policy administration application 4 sub-systems with global user-base. It was used for full lifecycle policy management quote, bind, manage and renewals. Applications were online, integrated with third party financial data i.e. D B, S P, and Moody's and Blaze algorithms engine. Member of Data strategy and D B core team - analyzed complex data usage patterns, identified/ recommended system improvements and cost curbing strategies by re-engineering application work-flow. Proposed solutions to manage total cost, driving 40 savings for the business.

Confidential

Systems Integrator and IT consulting company with financial services clients including AIG, GE Capital, ITGI insurance. Managed multiple implementations of IBM based CRM and Workforce Collaboration software suite and their integration with legacy systems. Managed re-engineering of POLISY/400 policy administration system. Other projects custom development and integration of Claims Administration Loss Control application. Implementation integration of a custom insurance billing system that replaced a mainframe system and integrated with back-office applications.