Technical Specialist Resume Profile

Snapshot:

Telecommunications professional experienced as shift lead and technician in a fast paced Network Operations Center. Ability to multi-task complex issues simultaneously.
Committed to providing superior customer service.
Detail Oriented.
Confident and poised under pressure.
Provided support for subordinates and peers regarding technical, administrative questions
and sensitive moments which require diplomacy with irate customers.

Skills:

Microsoft XP Pro. Millennium Ed, Win98, MS-DOS 6.0, SONET and multiplex equipment.
MS Office Suite: Word, Excel, PowerPoint, Access and Outlook.
Able to produce concise documentation of procedures into text and screen captures.
Able to train co-workers in person, or over the phone by discussing practical technical issues.
TCP/IP, X.25, CCS7, SNA, ISDN protocols, multiplexing hierarchy and architecture.
As shift lead set workload priorities based on Priority, Severity, and Customer Impact.
Broad experience in telecommunications services maintenance and installation.

Work Experience:

Confidential

Senior Telecommunications Technician

Led a team of 4 technicians, monitoring and repairing DS0, Fractional T-1, DS1 and DS3 transport for the Verizon Business Networks: MCI, WorldCom LD. WilTel , MCI Local MFS .
Trained eight 8 members of the MCI Local DS3 Department in Carteret NJ in the use of three 3 order tracking and network topology databases to expand their realm of responsibility and versatility.
Data mining applied data analysis to Performance Monitoring logs identifying degraded services.
Developed DS3 Root Cause Matrix, linking specific errors with recommended resolutions.
Isolation of trends in errors decreased customer reported complaints.

Confidential

Technical Specialist III

Led a team of 5 technicians, which maintained the Northeast region of the MCI LD
and WorldCom LD voice, data and SONET backbone networks.
Analyzed workload delegated responsibilities to ensure a high standard of service.
Performed Maintenance and Install of various bandwidths of telecommunications
services ranging from DS0, Fractional T1, DS3, OC-48, and OC-192.
Honed technical skills by troubleshooting and resolving high priority Transport,
ISDN PRI, 8xx, Dial 1 , LNP, and switch translations issues.

Confidential

Technical Specialist II

Confidential

Technical Specialist I

Analyzed switched call issues Dial 1 , 8xx, Sw56 Data using Call Detail Records CDR
and performance statistics in transport equipment 56k, TDS 1.5 and TDS 45.
Performed monthly 1350 kW generator startup procedure.
Monitored 'load shift' from commercial power to generator.
Visual inspection of 48v DC battery plant, rectifier power levels.