Service Representative, Clerk Resume San Antonio, Texas - Hire IT People

SUMMARY OF QUALIFICATIONS

Over 16 years Clerical and Call Center experience at AT&T
Proven Top Sales Performer: Earned several prize Awards for Sales Performance
Bilingual (English, Spanish, Some German)
Experienced as Bilingual Customer Service Representative
Earned several Perfect Attendance Awards and Customer Commendations
Stable Work History, Excellent Attendance and Punctuality Record
Dependable, Hard Working, Dedicated

EMPLOYMENT HISTORY

01/10 — 07/10 Confidential San Antonio, Texas
Associate
Duties: Responsible for taking incoming sales and outgoing sales calls, selling alumni books valued at $109.94 in an average call length of 5 minutes.
Updated records on all calls.

10/06 — 12/09 Confidential Universal City, Texas
Associate
Duties: Responsible for taking incoming sales calls, advising customers of status of placed orders, and transferring calls as required.
Answered incoming calls for placing catalog sales. Researched status of previosly placed orders and advised customers. Up-sold various products to customers.

07/77 — 08/06 Confidential El Paso, Texas
Service Representative, Clerk
Duties: Responsible for representing AT&T in sales and service in English and Spanish.
Analyzed raw data about telephone equipment. Based on analysis, made recommendations of necessary changes.
As a Repair Clerk, took incoming calls and issued trouble tickets for WATS lines.
As a Service Representative took calls for new local and long distance phone service, moved service and sold cell phone service and satellite TV.

EDUCATION
General Studies
High School Diploma

HONORS AND AWARDS
Several AT&T Perfect Attendance Awards
Several AT&T and Redcats customer commendations
Oustanding Performance Award: Fortune-500 AT&T
Recognized at Redcats for outstanding sales

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Service Representative, Clerk Resume

San Antonio, TexaS

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