Analyst Resume Profile

SKILLS:

Quality Center User Acceptance Testing System Test Production Testing	Technical Specification Analysis Test Cases Tracking, Logging and Reporting Issue Identification and Documentation
Regression Testing Training and Coaching Research	Project Management/Agile Visual Studio Moderate SQL

PROFESSIOAL EXPERIENCE:

Confidential

Analyst

Evaluate Business Requirements and create appropriate test cases.

Execute UAT, Regression, and Production testing in all customer facing and self-service applications.
Query tables to tie out test cases.
Create defects in Quality Center, assist with and retest defect fix.
Work closely with IT providing data and being a go-to for one-off testing scenarios.
Support internal departments with ad-hoc research and testing requests.

Confidential

Audited three-customer internet portals looking for billing errors, and usability issues.
Brainstorm and test enhancements to the workflow tool used in completing billing audits.
Assisted the marketing department with statement messages, compiled text, and created rules using Visual Basic. Loaded targeted customer lists into Data Warehouse.
Completed monthly and annual reporting for upper management.

Confidential

Contract Employee

Verified billing during Alltel conversion to look for mapping errors.
Reviewed and categorized customer credits to determine if they are in scope with company policy.
Perform prebill audits on customer billing to look for errors resulting from system releases and updates. Open defects in Quality Center and provide any additional information requested.

Confidential

Readiness Associate

Liaison between the Business and IT scheduling table updates and system enhancements.
Functional manager for the Circuit City Credit Card conversion, Chase Freedom Card and other projects.
Assisted with the development of the Statement of Wants and Impact Matrix for conversions and projects.
Provide weekly and monthly reports to upper management.
Approved new bank policy.

Project Coordinator Confidential

Handled escalated customer issues. Provided support for managers and advisors through training, communication, and coaching.
Validated advisor monthly scorecards and compared current stats to baseline goals looking for trends.
Developed training and tools for advisors to exceed goals.
Completed User Acceptance Testing UAT during Bank One - Chase conversion.

Customer Service Advisor Confidential