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Professional Experience

Confidential

Provide top level support of multiple software applications running in various OS environments
Diagnose and resolve code level issues through the application of MUMPS/Cache programming knowledge
Develop advanced reporting tools used in volume forecasting, site issue triage, and detailed personnel analysis
Collaborate with cross functional teams to streamline processes and implement multi-tier solutions to maximize client uptimes
Participate in various technical software teams and committees with a focus on high-level technical review and driving product supportability
Resolve integration complications within EMR systems and communicates root-cause and resolutions to end-users

Confidential

Daily analysis, troubleshooting, and resolution of end-user procedural issues
Assist in the development and implementation of company initiatives to increase efficiency and boost client satisfaction
Use of MUMPS/Cache Programming language to diagnose code level issues and implement solutions through the development of software utilities
Provide guidance to peers on resolving customer issues, act as a resource to other specialists on solutions, and provides technical approval for certain solutions as needed
Function as a Crisis level issue resource, ensuring minimum downtime and impact to multiple client bases

Confidential

Participate in identifying business challenges or problems and corresponding solutions
Perform QC, regression and validation testing as required by business needs
Respond to and resolve issues reported by peers and management on business applications

Confidential

Develop and maintain metric and performance analyses for multiple levels of the organization
Input and streamline data from multiple sources into Excel reports
Regularly audit current reporting processes and update as necessary to minimize inefficiencies

Confidential