OBJECTIVE

As an Infrastructure Engineer to contribute to the overall success of a progressive, growth-oriented company by utilizing my experience in project management, systems analysis, software development, problem-solving, and technical interpretation of issues in the development of custom solutions.

EXPERIENCE

Confidential

Developed data center expansion plan for 2000 sq ft expansion of the Knoxville Data Center, increasing facility from 6800 Sq Ft. to 10,000 Sq Ft. The expansion will operate at higher equipment density and will achieve a three-fold increase in performance versus the existing facility 3kW to >6kW . Evaluated, tested and oversaw implementation of a Data Center Management platform Aperture , an environmental monitoring platform Synapsense . Assisted in the development of annual Data Center budget, this included capital purchases, increases in efficiencies and lowered overall cost. Develops strategy for equipment placement and mitigates the impact of new equipment introduced into the data center environment. Tracks utilization metrics for floor space, electrical, and HVAC facilities. Coordinates shipping, receiving, and staging of new and life cycled equipment. Perform inventory and auditing of physical equipment within the data center. Participated in weekly Change Control Board meetings to ensure visibility of changes being performed within/or affecting the data center environment. Developed implementation plans for installation of equipment, infrastructure enhancements, and retirement of equipment. Vendor management tasks including: selection, oversight, and issue resolution. Actively worked to develop strong vendor, customer, and team relationships to ensure that the Knoxville Data Center is a welcoming and open environment. Creation and maintenance of as-built drawings for the Knoxville Data Center.

Confidential

Mentored junior team members on communication, escalation and turnover Managed communications for Sev1/Outages Mentored and trained team members on the project process Identified improvement opportunities built project plans in MS Project Participated in cabling projects following design provided feedback on design as appropriate mentored junior team members on cabling terminated copper cable subject matter expert requests Identified and investigated complex issues and trends and made recommendations for their resolution escalated poor resolution description themes to leadership/support teams for follow-up Coordinated and took the lead for Operations during Sev1/Outage mitigation activities Responsible for researching, resolving and following-up on technical issues related to the Knoxville Data Center, this included: WAN/LAN/SAN networks, UNIX and Windows platforms, and Network Storage. Acted as liaison with vendors, equipment manufacturers, infrastructure support teams, and engineering support teams regarding issues, developments, and resolutions. Coordinated installation, movement, and removal of data center equipment including network and power connections. Tracked trouble tickets for trending and adherence to SLAs. Supported and assisted in implementation of lifecycle upgrades for CARES billing system.

Confidential

Job scheduling and execution completion tracking of database, application and system maintenance job streams Monitored hardware and software platforms Troubleshooting and problem resolution Managed tape backups and off-site storage Supported maintenance activities Investigated, tracked and escalated hardware/ software/application issues Provided outage notification/status Actively participated in goal setting and self assessment processes Participated in documentation of process, procedures and known error resolution Monitored Data Center environmental peformance Mentored and trained team members on the process Identified process improvement opportunities

Confidential

Responsible for researching, resolving and following-up on technical issues related to the switch, voice mail, wireless PBX and other systems, as well as telephone number administration. Acted as a liaison with Sales, Administration and Engineering regarding developments and problems. Tracked Engineering trouble tickets. Assist in other tasks or projects as assigned. Performed data entry and maintenance of customer information into wireless PBX and voice mail systems as needed. Performed switch updates as needed, including activations, resumes, suspends and changes. Performed troubleshooting of customer equipment and network related issues.

Confidential

Provided technical support for internal and external customers. Administered Linux, Unix, Windows NT, Windows 200x servers. Implemented performance tuning metrics, and improvement matrix. Performed cost analysis, security, and disaster preparedness studies. Maintained server, and client side software, including software release, and patch management. Developed and implemented telecom and data integration solutions. Maintained and repaired hardware, including: desktops, laptops, inkjet laser printers, projection equipment, network components, ups components, servers. Administered user profiles within Server 2003 Environment. Administered RSA SecurID ACE Server. Administration of Microsoft Exchange 2oox servers. Troubleshooting of Active Directory profile issues. Coordination of data moves between world-wide locations for large petroleum industry leader. Created, updated, closed tickets within Remedy ARSystem Helpdesk software. Administered VPN access. Provided support for SAP, DataStream, Microsoft Office Suite. Performed maintenance to support Citrix Metaframe environment. Project management tasks, including: needs assessment, solution development, cost/benefit analysis, implementation, oversight, and enhancement.

Confidential

Provided desktop technical support, software development, troubleshooting services. Developed Access database for analysis of sample data, for environmental remediation. Data quantified using EQuIS software suite. Followed EPA, State, and Local entity requirements for data integrity and qualification.

Confidential

Developed applications to convert and assist conversion of financial accounting systems based on Oracle to uniData RDBMS InfoLease platform. Account values totaled more than 500 million US Dollars. Worked closely with accounting auditors to insure compliance with Bank of Italy, and Bank of Spain reporting and accounting requirements. Created menu driven utilities using SystemBuilder. Application planning, development and support for financial systems utilizing InfoLease.

Confidential

Developed uniVerse RDBMS applications utilizing DG/UX, HP/UX, Linux, on Data General Aviion and DEC Alpha systems. UNIX administrative responsibilities include performance tuning, network installation, maintenance scheduling and installation of operating system patches and upgrades. Database administrative responsibilities include application software migration, application design, development and implementation for 18 remote sites nationally. Developed an interface between uniVerse RDBMS and multiple platforms, including Microsoft Access and ADP personnel software. Maintained support database to track incidents, and records pertaining to capitalization of software costs including development of new applications and reports.

Confidential

Designed and modeled a large scale information systems database, containing 30 million base records, maintained on 20GB. Hardware responsibilities included cost justification, site survey, environmental considerations, selection, installation, maintenance, problem resolution and upgrade scheduling for all computer equipment. Unix administrative responsibilities included OS selection, installation, performance tuning, account activations, file system maintenance, backup and recovery scheduling, process scheduling and maintenance in a 24/7 environment. Database administrative responsibilities included database selection, data conversion, data modeling, analysis, design, coding, testing, data sizing requirements, creation of complex index structures, file and table definitions. Development of database to TCP/IP connectivity solutions for Internet/Intranet applications, which include a ground up database network server, statement to function source conversions, distributed database access tools.