Professional EMR Trainer/Implementation Consultant

I'm a dedicated EMR professional with over 7 years of experience in a healthcare management setting. Highly proficient in installation and configuration of EMR software and hardware systems. I possess excellent communication skills and attention to detail. Punctuality and integrity combined with knowledge and understanding are the cornerstones of my consulting philosophy.

EMR Skillset

• Active Directory
• HL7 Infrastructure
• Meaningful Use stages 1 and 2
• Building and configuring Interfaces
• EBO Reporting
• PCMH
• PQRI
• Server side configuration
• Client side configuration
• Advanced software troubleshooting
• Template building
• Revenue Cycle Management

Confidential

• Successfully attested over 250 providers for Meaningful Use MU
• Project/Account managed over 35 clients simultaneously tracking Meaningful use implementations as well as Version upgrades and database overhauls
• Established an eCW knowledgebase to assist clients in self correction of known issues and bugs
• Built custom workflows to assist several specialty practices in attaining various state and federal incentive milestones
• Built and configured customized specialty interfaces including hub and spoke, point to point, bi directional and results only
• Trained over 500 clinical and front office staff in the proper operation and use of eCW
• Established various types of billing workflows to comply with different revenue cycle management programs
• Coordinated training schedules and simultaneous go lives of 8 locations at once.
• Assisted in building and testing the DIRECT network with the ONC to establish interoperability between multiple EMR'S in the national medical community
• Instrumental in building the Health Information Exchange HIE Pilot program in New York State and convincing practices to participate
• Helped save several smaller practices from bankruptcy and increased profits by an average of 25 annually.

Employment Experience

Confidential

• Eclinicalworks Go-live support
• System configuration
• EMR Installations
• eCW version 10 upgrades
• Meaningful Use training and support
• Workflow optimization
• Template and letter builds
• 100 travel

Confidential

Full client list available upon request

Conducted trainings, Go Lives, MU Workflows, Interface Builds, Revenue Cycle Management, Version Upgrades and advanced clinical analysis at the following locations:

Confidential

• Brought in to consult on MU workflows and hospital to outpatient interoperability between eCW and Meditech EMR's
• Led trainings to bring over 75 new and existing providers to MU
• Worked with a team to build interoperability and specialized interfaces between Hospital meditech and ambulatory eCW environments
• Assisted with eCW V10 upgrade and ICD 10 preparedness

Confidential

• Brought in to assist in a series of rolling go-live implementations, data migrations and interface installations over a 1 year period
• Instrumental in building initial clinical and billing infrastructure pre go-live
• Led several trainings to prepare front office, clinical and billing staff for upcoming eCW transition
• Helped build and test several lab and diagnostic imaging interfaces pre and post go-live

Confidential

• Fully implemented and established practice on eCW V9.41
• Successfully brought all providers to MU stage 1.
• Streamlined front office and clinical workflows in order to build efficiency and allow more patients to be seen
• Saved practice from bankruptcy by refining billing procedures and increasing yearly revenues by 38

Confidential

• Fully implemented and established practice on eCW V9.39
• Led all providers to MU stage 1 years 1-2 and assisted with attestations
• Instrumental in providing specialized procedures and templates allowing the practice to increase office efficiency and build entire new practice philosophy
• Revamped Information Technology security workflow to bring in line with federal and state standards

Confidential

• Fully implemented and established practice on eCW V9.39
• Helped create a customized lab interface allowing the practice to receive specialty test results in half the time
• Brought all providers to MU Stage 1 years 1-2
• Overhauled billing and revenue cycle workflows allowing practice to increase profits by 17 in under 8 months

Confidential

• Existing eCW customer that no longer wished to work with eCW support
• Retrained clinical and office staff on proper use of eCW and MU workflows
• Brought all providers to MU stage 1 year 1
• Saved practice from closing by revamping billing process and assisted in hiring competent billing manager to oversee new billing model

Confidential

• Helped perform data migration from eCW servers to in house server infrastructure
• Brought all providers to MU stage 1 year 1-2 and stage 2 year 1
• Assisted in customizing interfaces allowing third party billing company to connect and extract data from self-hosted server environment
• Led advanced clinical training sessions to improve provider accuracy and efficiency within the emr program

Confidential

• Assisted in migrating practice from NexGen to eCW
• Brought all providers to MU stage 1 year 1-2
• Helped build and test pilot immunization interface program which increased vaccination accuracy and efficiency
• Built customized templates and schemes increasing provider efficiency

Confidential

• Trained and implemented practice on eCW v10
• Brought all providers to MU stage 1 year 1
• Helped establish customized office IT infrastructure making it possible to use eCW software on Apple computers
• Helped build and test pilot radiology and imaging interfaces creating more efficient workflows and better patient care

Confidential

• Solo provider struggling with billing and MU adoption
• Properly trained all staff on established MU practices and successfully attested Dr. Robinson for MU stage 1 within 6 months. Further assisted to bring him to MU stage 2 year 1
• Established streamlined billing workflows and worked with onsite billers to make sure claims were placed accurately
• Taught Dr. Robinson advanced eCW techniques allowing him to save time and increase patient population by 30

Confidential

Clinical Analyst

• 3rd party consulting firm focused on EMR integrations and healthcare interoperability in Hudson Valley New York
• Responsible for troubleshooting incoming support tickets and managing a team of 4 tier 1 analysts
• Established a knowledgebase to allow for faster problem resolution of known/common issues
• Asked to become member of emergency disaster preparedness committee to establish evacuation procedures and alternate support methods in the event of an emergency

Account Manager

• Promoted to account manager within 3 months of hire and charged to oversee 37 different client practices ranging from solo providers to multi location clinics
• Responsibilities included Meaningful Use tracking and attestation, Scheduling and conducting provider, front office and billing trainings, building customized templates and workflows and overseeing all support tickets within my client base.
• Helped project manage and organize several New York state Incentive programs HIE, PCMH, RHIO, MU All designed to enhance patient care and foster interoperability within the medical community

Confidential

Medical Records Clerk

• Responsible for cataloging, sorting and secure disposal of paper medical records from 15 different office locations
• Responsible for chart data preload and bringing data from paper to digital state