Objective: To obtain an innovative and challenging Client Solutions and Sales Position with a growing company that leverages my energy, experience, IT background and client relationship skills to increase Company revenue and profitability.

• Prepare and monitor manufacturing production schedules and forecasts. Present analysis and recommendations to for the Executive Board/ Stakeholders.
• Analyze vendor delivery performance and present insightful recommendations to Senior Management.
• Improve the efficiency and quality of manufacturing workflow by documenting, analyzing and implementing revised procedures and technical/IT solutions. Develop training material and provide post-implementation support of the new workflow processes.
• Create MD Master Documents , MQD Master Quality Documents and workflow instructions.
• Microsoft SharePoint developer, designer, and administration front end user interface with migration and back-end support of IT Manager.
• Assist with IT ticketing and end-user follow up
• Back-up for various functional roles throughout the organization, including IT and Purchasing.
• Prepare technical reports Key Performance Indicators by collecting, analyzing, and summarizing information and trends.
• Record productive and non-productive labor hours, reconcile with ADP/SysPro, and provide monthly/quarterly reports as needed.
• Receive job, material, labor and purchasing to ensure timely customer invoicing requirements are met.
• Responsible for administrative activities for the departments of Manufacturing, Engineering, Purchasing, and Logistics.
• Track purchase order delivery confirmations and update as needed.
• Assemble and distribute job packet travelers with quality control, engineering, and logistics documentation.

• Developed globally integrated equipment delivery schedules for each supplier.
• Managed global equipment reallocations to meet the changing needs and priorities.
• Leveraged use of global surplus equipment as part of equipment sourcing strategy.
• Managed vendor delivery schedules with equipment suppliers.
• Prepared Requisitions and performed Origination in SAP.
• Managed international logistics and customs clearance with freight forwarder.
• Actively participated in supplier project and technical scope reviews to determine their impact on supplier delivery dates enabling timely purchase order alterations.
• Actively participated in supplier bid reviews to gain clarity and ensure completeness of supplier base scope of supply and process.
• Obtain equipment quotes / delivery commitments in accordance with Capital Purchasing Strategic Sourcing and Execution Plans.
• Manage Goods Receipts and Invoice Approvals to include resolution of Blocked Invoice Reports.
• Provide input to supplier performance assessment.
• Function as 1st line of defense / expeditor on supplier delivery issues. Escalate to Supplier Relationship Owner when appropriate.

• Managed the IT Department's annual budget.
• Coordinated multiple IT related projects through time tracking, budget tracking, and issue management.
• Managed multiple IT calendars and System Maintenance Requests.
• Prepared complex correspondence, reports, and presentations.
• Maintained IT equipment inventory records in the asset tracking tool.
• Managed IT Software renewals and negotiated vendor contracts through RFI's and RFP's.
• Managed the IT meeting site on the SharePoint Portal and sites.
• Assisted with view management, resources management, and report development for projects.
• Represented IT Department in all internal committees, including appointed member of National Headquarters Health and Safety Committee.
• Submit and validate requisitions for the purchase of IT hardware, software, and department supplies.
• Maintain confidential personnel files, records, spreadsheets, and databases.
• Manage IT contractors' time.
• Manage communication flow between IT and other departments and vendors.
• Responsible to make an established range of decisions, escalate issues to the IT Director when necessary and provide updates on a regular basis.

• Managed vendor relationships and negotiated savings on contracts with office supply, logistics, toner, food/beverage and document storage / shredding and other companies totaling over 1.5 million per year.
• Responsible for document storage and shredding for 350 locations across the U.S.
• Responsible for maintenance for Headquarters facility.
• FootPrints tickets for 350 branch and onsite locations including problem solving and special order requests.
• Safety supply orders including training videos.
• Incoming and outgoing mail including certified mail requests.
• Incoming deliveries, including disbursements.
• Maintains buy list and office supply order approvals over 200. Accounting office supply orders and special order requests throughout corporate and branches.
• Shipping and receiving for entire corporate office using UPS WorldShip.
• Login requests and issues for offices supply vendor, toner vendor and UPS CampusShip.

• Provided customer and regional sales manager support.
• Assisted customers with technical product questions and engaged Engineering for higher complexity questions.
• Developed customer relationships with international corporations, including Honda, Toyota and others in Japan, Taiwan and China. Resolved customer issues with their orders and technical part changes.
• Entered customer orders accurately in the Oracle ERP database. Verified inventory levels to ensure timely and accurate order fulfillment.
• Secured transportation carriers, negotiated contracts and managed logistics to meet customer commitments.
• Prepared required commercial invoices and verified harmonized tariff codes and Schedule B numbers for international shipments.