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Customer Service Representative Resume

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St Augustine, FL

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SUMMARY OF QUALIFICATIONS

  • Proficient in Microsoft Office Software, including Word, Power Point, Excel, Outlook
  • Proficient in Lexis Nexis, Westlaw, Pacer, Prolaw and other legal software
  • Successfully completed coursework in Mock Trial, Legal Ethics, Symbolic Logic, Legal Research and Writing
  • Skilled in problem resolution and customer relations
  • Excellent presentation and communication skills

EDUCATION

  • Pursing an Associate of Science degree in Paralegal Studies
  • Student member of NEFPA, Northeast Paralegal Association
  • Pursuing a double major in Philosophy and Political Science
  • Member of the National Political Science Honor Society, Pi Sigma Alpha
  • Member of the Pre Law Student Society, 2008 and 2009
  • Graduated with Associate of Arts degree
  • Member of the Student Honor Society, Phi Theta Kappa
  • Member of Student Government Association
  • Spent several semesters on Dean's List

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Georgia July 2011-August 2011
Legal Assistant

  • Assisted the Eviction Team in litigation preparation on behalf of Lenders (Fannie Mae, Freddie Mac, or Bank)
  • Knowledge of Eviction, Bankruptcy procedures
  • Assist our Partner, Prommis with Pre-litigation referrals
  • Compose letters
  • Update Pleading indexes
  • Obtain fee requests from clients, fee referrals
  • Update office calendar, scheduling
  • Log Attorney's time and Expense reports

Confidential, Jacksonville, Florida April 2011- June 2011
Intern

  • Legal work relating to Federal Contracting for Small Businesses, 8a, Joint Ventures, Teaming Agreements and Hub Zone determination.
  • Maintain Client Files; opening/closing files, updating pleading indexes
  • Compose letters
  • Legal research; Administrative Codes (FAR) and Case Law
  • Assist in trial preparation for Federal cases/contracts
  • Maintain office calendar, scheduling
  • Take incoming calls for the office

Confidential, Jacksonville, Florida Jan 2011 - March 2011
Intern

  • Assist Attorney's with evidence preparation on Felony cases
  • Assisted Appellate Attorney with evidence preparation
  • Shadowed Attorney's in J1 appearances, special hearings and Felony cases
  • Participated in a Mock Trial

Confidential, Jacksonville, Florida Jan 2000 - Oct 2000
Medical Claims Processor

  • Processed Group Insurance and some Medicare claims
  • Performed recalculations of incorrectly processed Medical Claims
  • Verified eligibility for clients and other insurance information
  • Calculated payments for Coordination of Benefits
  • Verified COBRA eligibility and payment information.

Confidential, Tampa, Florida Jan 1998 - Nov 1998
Customer Service Representative for Medical Division

  • Responsible for high call volume for inbound call center
  • Processed Group Insurance claims
  • Performed recalculations of incorrectly processed Medical claims
  • Verified eligibility for clients and other insurance information
  • Calculated payments for Coordination of Benefits
  • Verified COBRA eligibility and payment information
  • Provided assistance as a liaison between clients and providers

Confidential, now Aetna, Jacksonville, Florida Feb 1992 - Nov 1997
Customer Service Representative for Dental Division

  • Worked in a specialized group for a major client, AT&T and Lucent Technology
  • Promoted within two years taking supervisor calls, youngest member on the team
  • Responsible for high call volume for inbound call center
  • Processed Group Insurance claims for a specialized client
  • Performed recalculations of incorrectly processed Dental claims
  • Verified eligibility for clients and other insurance information
  • Calculated payments for Coordination of Benefits
  • Verified COBRA eligibility and payment information
  • Provided assistance as a liaison between clients and providers

Confidential, June 2004 - June 2005
International Non Profit Organization for Women, Fruitcove Chapter
President

  • Facilitated monthly board meetings and monthly membership meetings
  • Responsible for organizing community projects
  • Our chapter raised $1,250 for the Dreams Come True Foundation
  • Collected donations for the Betty Griffith House
  • Membership doubled in six months
  • Chapter sistered in 2005 due to increased membership
  • Newsletter Editor

Confidential, June 2005 - Sept 2005

  • Promoted to Big Sister
  • Responsible for six local chapters in the Jacksonville and surrounding areas
  • Reviewed chapter newsletters
  • Provided assistance and advice for chapter Presidents
  • Liaison between chapter Presidents and Regional coordinator

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