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Shift Supervisor Resume Profile

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Objective

  • To obtain a position in the field of Information Technology Management where I can maximize
  • my leadership skills, quality assurance, project management, coaching and training experience.

Summary of Qualifications

  • Operating Systems: Mainframe, Unix, Aix, Sun Solaris, Windows 2000, 2003, Virtual Server,
  • Windows XP, MVS/XA, VMS, DOS, zVM, zLINUX, Microsoft Office, Project Server, Lotus Notes,
  • Mainframe ZMF, Changeman DS, UC4, JOBTRAC, CA-7, Omegemon, TMON, TMS, Veritas
  • Netbackup, Media Link, TeamTrack, SharePoint services, Microsoft Exchange
  • Database Experience: DB2, CICS, IDMS, Oracle, SQL Server, Unix Shell Scripting
  • Periphials: High Speed Printers, Tape Loaders, SILOS, PC experience

Professional Experience

Confidential

Change Management Operations Support / Team Leader

  • Manage all Change Management activities, policies and schedules
  • Chair Change Board meetings
  • Provide Change Management metrics and reporting
  • Project Manager for medium to large size projects for Enterprise tools
  • Manage Enterprise software products related to Job Scheduling, Report Distribution, Backup and Media Management, Change Management and Source Control repositories for Mainframe and Unix applications
  • Establish guidelines and procedures for enterprise application software
  • Responsible for completing Team Performance Evaluations and Assessments
  • Provide yearly budget requirements for managed areas
  • Work with external vendors related to maintenance agreements, licensing and contracts
  • Participate in Disaster Recovery exercise for system restoration at Hot Site

Confidential

Data Center Operations / Shift Supervisor

  • Manage shift of 12 Operators
  • Monitor Batch and Backups schedules
  • Perform performance assessment and evaluations
  • Provide coaching and training
  • Manage Print and Tape requirements
  • Work with external vendors
  • Provide problem management reports
  • Prepare shift turnover
  • Perform Mainframe IPL's when required
  • Communicate system availability
  • Complete Data Center metrics for application availability
  • Work with Infrastructure and Application Development support teams
  • Develop operation and escalation procedures
  • Work with external vendor for offsite vaulting
  • Update JCL and perform batch restarts when required
  • Manage TMS system and tape processing requirements

Confidential

Social Worker Aide

  • Create/Update computer information related to all client accounts
  • Update status reports for all social workers
  • Provide computer support when required
  • Coordinate staff home visit schedules
  • Provide director assistance
  • Create meeting presentations for staff and directors

Confidential

Computer Operator

  • Perform Data Entry and track customer orders for microfiche requirements
  • Create microfiche based upon customer requirements
  • Maintain microfiche systems as required

Confidential

Data Center Operations / Shift Leader

  • Manage shift of 15 Operators
  • Monitor Batch and Backups schedules
  • Create and submit Batch schedules
  • Manage Print and Tape requirements
  • Perform Mainframe IPL's when required
  • Send transmissions via Network
  • Develop operation and escalation procedures
  • Work with external vendor for offsite vaulting
  • Update JCL and perform batch restarts when required
  • Manage TMS system and tape processing requirements
  • Operate Microfiche machines

Confidential

Data Center Operations / Computer Operator

  • Settle Truck Driver Accounts
  • Input Product Orders for next day deliveries
  • Perform System Backups
  • Process orders into system
  • Prepare and print orders for next day deliveries
  • Prepare balance statements due for each business
  • Run analysis trends for marketing

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