Objective

Seeking an IT professional position with a quality organization that can utilize my 8 plus years of experience in engineering, administration, information security, customer support, client relations management and project coordination.

Technical Skills Summary

• Technologies and Protocols TCP/IP, VPN, ROUTER, SWITCH, iSCSI, NAS, SAN, RAID, SAS, HTTP, FTP, NFS CIFS, UPNP, Shared Directory
• OS and Apps Windows 2000/2003 Server, Exchange, IS, ISA firewall, Proxy Server, Active Directory, GPO, Unix, Linux, DHCP, WINS, DNS, Open View Service Desk, ATM, Phoenix, R2, HP Network Node Manager
• Databases Access, SQL, Oracle
• Desktop Graphics VMware, Microsoft Visual Studio, Microsoft Office Suite 2003/2008/2012, Visio, RDP

Professional Experience

Confidential

• Member of a team of technical professionals responsible for complex configurations, call logging, entitling, documenting, troubleshooting and diagnosing of Storage Access Network Virtual Arrays and SAN Switches.
• Works in a team environment to meet Service Level Agreements by resolving customer issues in a timely manner.
• Provide remote storage support across multiple business customer host environments on HP EVA, Brocade Switches, Windows Servers, VMware and HP-UX.

Confidential

• Member of a team of technical professionals responsible for configuration, installation, daily operations and maintenance of network servers and applications.
• Works in a team environment to build, maintain and troubleshoot across VMware, Windows Server 2003 and Windows 2008 Servers.
• Provide end user support and problem analysis for server, operating systems, networks, VPN, security and applications.

Confidential

• Member of a team of technical professionals supporting ATM remote monitoring software for global banking companies.
• Gather and analyze customer information, formulate and test the hypothesis.
• Coordinate problem resolution conferences to work on production systems and resolve security issues within organizations.
• Works on Defect Review Board assigning priority and severity for defects, enhancements and new implementations that are submitted to developers to create product alterations contributing to long term solutions, and improving design quality.
• Troubleshoots windows event logs, Gasper Vantage, Gasper Web Browser, Gasper Exchange networking and Aptra Vision software for Access, SQL and Oracle databases.
• Implements and identify user security permissions and access ports needed for the ATM network through routers and firewalls.
• Installation and support of Windows 2000/2003 Server for application and database environments and secure network shares.

Confidential

• Member of a team of technical professionals responsible for working in Storage Systems QA lab testing software loads for medium and large scale RAID systems.
• Creation and execution of testing processes, test strategies, test plans, bug documentation and regression testing.
• Creation and execution of manual shell scripts in UNIX environment and test automation.
• Interfaces with development learning new features of the product and writing test cases.
• Troubleshoots UNIX, Linux, HTTP, FTP, NFS, CIFS, UPNP, NAS, iSCSI, SAS, SATA, SAN technology.
• Installation and support of Windows 2000/2003 Server and updated user permissions.
• Supported Active Directory System for DHCP, securing user and group management and created new AD domains.

Confidential

• Member of a team of technical professionals responsible for Data Center Consolidation-Partner Connectivity Solution DCC/PCS Project Migrations and Exits.
• SME for team in implementation of ACL loads, Firewall/PIX changes, support, troubleshooting and testing.
• WAN to WAN connectivity between Hewlett-Packard and its business partners for connectivity to HP's internal Data Centers.
• Engineers Crypto maps, BGP routing table updates and router configurations for user network designs.
• Trains new team members in Information Security areas to guarantee compliance with security policies on Access Control Lists and VPN implementation of the Hewlett-Packard Data Center solution.
• Troubleshoots IPSec and SSL VPN, MPLS, firewalls, LAN, WAN, BGP, OSPF, VLAN, ACLs, TACACS, LDAP, AAA, RADIUS, ACS and NetFlow.

Confidential

• Member of a team of technical professionals responsible for application used by over 1,000 client/dealer locations and branch offices nationwide.
• SME and trained team in implementation of dealer system state tax calculations and forms.
• Design and configuration of Pick Basic F I Finance and Insurance car dealership system.
• Specific responsibilities include technology customization, support and troubleshooting.

Confidential

• Responsible for managing difficult to handle high profile clients on major account issues.
• Specific responsibilities included identifying and presenting qualitative solutions that would be mutually beneficial to both the client and DaimlerChrysler Corporation.

Confidential

• Responsible for general support of the department manager along with various professionals of the department.
• Specific responsibilities included project coordination, financial/business/management reports creation, administration and special projects management.