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Customer Support Representative Resume

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VirginiA

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Career Objective 
Obtain an Entry level helpdesk position with potential career advancement in the networking.

Profile

  • Committed to delivering superior customer service and effective client relations
  • Positive and productive team player eager to contribute and enhance experience in networking technologies i.e. CISCO networks
  • Effectively implement policies, procedures and operational systems to maximize productivity, efficiency, quality, and profitability

Professional Experience 
Customer Support Representative, Confidential, Virginia, Nov 2009 – Present

  • Stocks and displays merchandise on sales floor of retail stores to attract attention of prospective customers
  • Prepares, constructs and maintains product displays according to schematics, directions and standards

Personal Assistant, Confidential, Durham North Carolina, Dec 2008 – October 2009

  • Provides home care for children and adults with autism or other mental challenges.
  • Assists in the set up and maintenance of daily goals to foster the mental development of person with disability
  • Maintains records of patient activities

Customer Service Associate, Confidential, North Carolina, Jan 2007 – Dec 2008

  • Provides strong leadership skills with a strong focus on the delivery of superior customer service while ensuring critical compliance with regulatory standards
  • Managers general warehouse activities to maximize productivity, efficiency, quality, and cost-effectiveness of operations

Logistics Support, Confidential, San Antonio TX, May 2006- Dec 2007

  • Loads and unloads merchandise trucks, working product to the floor under a time limit
  • Performs securely and accurate management of customer transactions (cashier)

Lead Security Screener/ CTX Screener, Confidential, Washington D.C, May 2004- Aug 2005

  • Monitor the flow of passengers through screening checkpoints to facilitate, the orderly and efficient processing of passengers, perform pre-board screening of persons and their carry-on and/or checked luggage.

Education 
Certificate Cisco CCNA Preparation May 2010
Associate of Applied Science (A.A.S) Computer Engineering Technology May 2011

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