Service Technician Resume Profile

SUMMARY:

Senior level support analyst with 15 years experience providing technology support for a large multinational Professional Services firm. Major strengths include strong customer service skills, problem analysis and resolution. A highly motivated, detailed oriented, dependable, and well organized planner with a successful track record in customer satisfaction.

EXPERIENCE:

Confidential

Asset Manager/Service Technician

Keep track of over 1,500 laptops, desktops, printers and scanners while using an Asset Tracking System in SAP as well as ordering of new PCs at their end of life and sending machines to vendors for repairs.

Resolve software and hardware issues and repair printers

Specialize in Windows 95,98,2000,Windows 7, Dial-up Networking, VPN and Lotus Notes

Image and upgrade PC's as well as backup and restore client files

Confidential

Self Checkout Installer

Install, troubleshoot and service self checkout lanes for multiple customers including BJ'S, Walmart, Stop and Shop, Food Lion, Kmart, Giant Eagle and Big Y

Confidential

Service Center Support Technician same as above

Configuration Center Technician

Configure new hire machines installation of operating system, specific line of service software, Microsoft Office, and Lotus Notes

Computer repair and troubleshooting

Asset management

Call Center Specialist Help Desk

First point of resolution for PC related problems dealing with hardware, software, remote access, and network connectivity

Assistant Office Manager

Local STP operator for airline tickets
Backup for hoteling

Confidential

Key Operator

In charge of main production area Kodak 2110 and troubleshooter for copy machines

Backup in mailroom

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