Summary of Qualifications

• A senior consultant with over 18 years of experience in UNIX systems administration, systems and application integration and application development
• 5 years of experience developing and implementing BMC Atrium Orchestrator across various industries
• Strong client engagement skill set as a dynamic leader, strategic thinker, and decision-maker using multiple project management methodologies
• Experienced in visionary and strategic development, process re engineering, heterogeneous product and systems integration, BSM implementations, Service Assurance and Service Automations methodologies
• Current focus is on BSM implementations using BMC Atrium Orchestrator in large complex and heterogeneous environments
• Numerous BSM implementations integrating BMC Atrium Orchestrator with other BMC products, third-party products, and customer developed products In this capacity, acted as the Solution Architect, Solution Implementer, and Solution Developer
• Automated service remediation and service restoration processes for third-party applications using BMC Atrium Orchestrator integrated with BMC Remedy ARS and BMC
• ProactiveNet Performance Manager BPPM for major insurance company
• Automated software delivery process using BMC Atrium Orchestrator, BMC BladeLogic, BMC BCAC, HP Service Desk, and customer developed applications for a major insurance company
• Provided architecture, requirements gathering, design, and implementation leadership for a new BSM deployment using BMC Atrium Orchestrator Developed processes for service remediation using Atrium Orchestrator, BMC BPPM, and BMC Remedy In this role, acted as the Solution Architect and Lead Developer
• Designed and developed a process approval and decision support engine, and software distribution workflows using BMC Atrium Orchestrator, BMC BladeLogic, HP Service Desk, Oracle, and IBM Rational Data Architect
• Designed Oracle ERD model and developed triggers and stored procedures to support Atrium Orchestrator workflows and web based applications
• Developed Atrium Orchestrator workflows and processes for integrating with CA Unicenter R11, BMC BladeLogic, Windows and Linux server for provisioning and package distribution
• Developed Atrium Orchestrator formally RBA workflows to automate the service remediation, service restoration, event management correlation, and ticket generation process for a major telecommunications company These complex processes required integration with BMC products, Tivoli NetCool, Internally developed ticketing system on client mainframe, multiple customer developed proprietary design support databases, and multiple vendor specific cellular tower network equipment
• Automated the disaster recovery process using BMC Atrium Orchestrator formally RBA , Microsoft SQL Server, IBM AIX servers, Cisco network equipment, EMC storage, and Microsoft IIS The implemented solution required shutting down a datacenter, re-provisioning the network, re-provisioning the storage, re-provisioning the IBM LPAR, starting the systems, re-configuring the server network, validating the configuration, and then restarting the required applications using a Microsoft SQL Server database for design support and results storage
• Areas Of Expertise: Project Management, Product Integration, Process Development Optimization, Leadership, Team Collaboration, Change Management, ITIL V3, Workflow Design, Enterprise Data Center Management, Strategic Planning, Application Design, Enterprise Deployments, Systems Design, ERD Modeling, Trouble Shooting Resolution

Skills

• Solaris
• AIX
• SCO
• Microsoft 2K Server
• Microsoft XP
• Oracle
• MySQL
• Sybase
• Microsoft SQL Server
• DB2
• BMC Atrium Orchestrator
• BMC Remedy ARS
• BMC Event Management
• BMC BladeLogic
• Microsoft Office
• Microsoft Visio
• Microsoft Project
• Tomcat
• JBOSS
• IBM WebSphere
• Java
• C/C
• Perl
• UNIX Shells
• XML/XPath/XSLT
• SQL
• VERITAS Volume Manager Cluster Server
• IBM Tivoli
• IBM Netcool
• IBM Lotus Notes
• HP Service Manager
• IBM Data Architect
• Rational Clear

Project Experience

Confidential

Role in project: Senior Consultant Atrium Orchestrator Architect

• Developed BAO proof of concept workflows to test and demonstrate integration with other BMC products, BPPM, Remedy on Demand, customer RDBMS, and internal systems
• Automated service remediation and service restoration processes for third-party applications
• Developed processes to automate adding clients to VERITAS NetBackup policies and scheduling the clients for backs.
• This was a closed-loop solution driven by Remedy SRM with BAO, Remedy, and, both UNIX and Windows clients
• Developed generic set of BAO runbooks.
• The runbooks were to support common and repetitive tasks
• Developed BAO proof of concept workflows to test and demonstrate integration with other BMC products, BPPM, Remedy on Demand, customer RDBMS, and internal systems
• Document BAO implementation and provide knowledge transfer to customer

Confidential

Role in project: Senior Consultant Atrium Orchestrator Architect

• BAO grid configuration
• Architecture validation and infrastructure validation
• Developed BAO proof of concept workflows to test and demonstrate integration with other BMC products, BPPM, Remedy on Demand, customer RDBMS, and internal systems
• Document BAO implementation and provide knowledge transfer to customer

Confidential

Role in project: Senior Consultant Atrium Orchestrator Architect

• Automated service remediation and service restoration processes for third-party applications
• Using BMC Atrium Orchestrator, integrated with BMC Remedy ARS and BMC ProactiveNet Performance Manager BPPM

Confidential

Role in project: Senior Consultant Atrium Orchestrator Architect

Automated software delivery process using BMC Atrium Orchestrator, BMC BladeLogic, BMC BCAC, HP Service Desk, and customer developed applications

Confidential

Role in project: Senior Consultant Atrium Orchestrator Architect

• Developed BMC run books using the Atrium Orchestrator tool to automate software deployments, integrate BMC solution and process workflows with clients back-end systems
• Designed Oracle ERD model, triggers, and stored procedures to support Atrium Orchestrator workflows and web front-end application
• Assisted with the development, implementation, documentation and continual improvement of delivery service processes and procedures
• Developed Atrium Orchestrator workflows to allow process and data centre automation leveraging BMC, third party vendors, and client developed products and systems
• Developed Atrium Orchestrator workflows integrating with CA Unicenter R11, BMC BladeLogic, Windows and Linux server for provisioning and package distribution

Confidential

Role in project: Service Automation Practice

• Developed BMC run books using the Atrium Orchestrator tool to automate software deployments, integrate BMC solution and process workflows with clients back-end systems
• Professional Services Delivery Engineer responsible for the development and deployment of BMC RBA Orchestration application Clients included Sprint, Scientific Atlanta, Lowe's and Raiffeisen Bank of Poland
• Ensured the post-sales deployment of BMC Run Book Automation and Atrium Orchestrator for successful delivery within a defined delivery schedule
• Assisted with the development, implementation, documentation and continual improvement of delivery service processes and procedures
• Developed RBA workflows to allow process and data centre automation leveraging BMC, third party vendors, and client developed products and systems
• Developed diagnostic and predictive self-healing application for a major wireless telecommunications company

Confidential

Role in project: Infrastructure Solutions Practice

• Played a lead role in the development of the data centre automation, auto-provisioning, and disaster recovery automation application for a large home improvement chain using BMC Run Book Automation data centre orchestration application
• Led the database design and application programming efforts on a Microsoft SQL Server platform and IBM P-Series servers running AIX 5.x

Confidential

Role in project: Production Engineering

• VERITAS Cluster Server upgrade
• Optimization of VERITAS Volume layout on Sun 3510FC
• Platform stability of VCS and Oracle 9i cluster on Solaris 9
• Developed business and engineering requirements for SAN migration
• Worked with multiple vendors to find the correct hardware solution Hitachi NSC55 was selected using ShadowImage, Copy-on-Write, and disk-disk real-time backups using the Hitachi Data Protection Suite
• Developed engineering plan for migrating from Oracle10g RAC ASM to Oracle10g running on VERITAS Cluster Server on Sun T2000 running Solaris 10 and Hitachi HDLM
• Engineering Project Manager and Team Lead for Peoples Choice Awards
• Managed Oracle and VERITAS Cluster Server platform for major wireless telecommunications provider Worked directly with customer on geo-redundant requirements and systems

Engineering Project Manager for all new Air2Web Infrastructure projects

Confidential

Role in project: Production Support

• Developed scripts for automate upgrade Funk SteelBelted Radius servers running on Solaris 9
• Developed Korn Shell and Perl scripts Radius platform monitoring and support
• Solaris 8/9 system administration rotating support

Confidential

Role in project: Professional Services

• Analyzed, designed and oversaw implementation of Oracle 10g on Solaris 9 using VERITAS Cluster Server 4.1
• Primary focus was the consolidation of 25 Oracle 9i databases from 8 Sun servers onto 2 sets of Sun V880 in a VERITAS Global Cluster within two sites
• Products used in this project were Solaris 8/9, Oracle 9i/10g, VERITAS Volume Replicator, VERTIAS Volume Manager, and VERITAS File System
• A major component of the process was to review and analyze the 20 applications and their interaction dependencies between databases For the applications that were using thin client, not HA aware, special processes had to be developed to facilitate fail-over communications

Confidential

Role in project: Production Engineering

• Developed solution to consolidate North and South America UNIX data centres
• Designed and implemented three tier architecture, Web front-end, Application middle, and database backend, for TTI Application suite
• Was responsible for all North and South America UNIX and ClearCase administration and development Reported directly to Vice President of Configuration Management and Quality Control based in Israel
• Implemented ClearCase development solution for North and South American projects This included architecting server design and developing ClearCase development methodology for projects
• Designed and developed application implemented TTI development methodologies This application was developed to run on Windows, Solaris, AIX, and HP-UX By implementing this application, TTI was able to save on expensive ClearCase training, ensure that all projects worked in the same method, and reduce build and delivery times
• Was responsible for Solaris 6/7/8 Administration, PERL and shell scripting, and ClearCase usage and administration courses taught internally

Confidential

Role in project: UNIX Admin HSI Production Support

• Worked on Cox's High Speed Internet HSI platform
• Primary responsibilities included implementation and support of the provisioning and member services platform
• Supported 1.7 million customer accounts maintained 26 SUN Solaris 8 servers running Oracle, VERITAS, Tomcat, Apache attached to EMC Symmetric and EMC Celerra server
• Developed performance and availability monitoring programs in C and PERL with a MySQL alarm database backend Platform availability was maintained at 99.9968
• Implemented all application and system backups, recovery, and updates
• NFS and TCP/IP performance tuning for web servers attached to EMC Celerra

Confidential

Role in project: UNIX Engineer

• Project Manager for Priceline.com account
• Design and implementation of Oracle VERITAS Cluster Servers on SUN and EMC
• Implementation and management of NIS/NIS environment
• Was responsible for training, mentoring, and management of UNIX staff
• Development and administration programs/scripts
• Product and Hardware evaluation
• Was responsible for the design and procurement of complete SUN solutions including hardware, software, storage, and high-availability components