PROJECT MANAGER
Business Management|Consultant| Project Management| Sales Management|Employee Training| Quality Control| Account Management|Financial Budgeting| Reporting |Troubleshooting| Acquisition Sales|Vendor Relationships|Retention & Acquisition| Hiring & Training| Client services|CRM

“Proactive Leader and Problem Solver”
Several years experience in management and business to business sales. Expertise in building and optimizing a company’s products, processes, measurement systems, and marketing strategies to optimize results.
AREAS OF EXPERTISE

• Excellent written & verbal skills Team motivation
• Experience with Salesforce, Oracle, SAP Working calmly under pressure
• National Account Sales Tracking & Identifying Business Trends
• Planning & directing sales activity Training, hiring, and directing teams
• Ability to multi task effectively Adapting to changing markets & conditions
• Business development & market analysis Initiative, drive, and enthusiasm
• Strong negotiation skills Cloud/Saas/SOW Experience
• Creating sales program incentives Presentation and Public Speaking

KEY FUNCTIONS
REGIONAL MANAGER OF CLIENT SERVICES

• Managed quota carrying outside business to business client service agents
• Worked with Marketing & Business Development to develop sales incentive programs
• Devised strategies to generate new business
• Analyzed sales statistics, formulated sales targets, and revisions
• Measured revenue forecasts, quota revisions, and performances against quota
• Managed, hired, and trained 15 client services agents (Atlanta, TN, SC)
• Planned and directed sales activities
• Conducted weekly sales calls
• Planned & directed sales activities
• Performed employee reviews, and terminations
• Reported daily, and weekly activity (retention, up-sales, customers lost, forecasted sales)
• Attended customer appointments, directed negotiations, and developed presentations
• Developed relationships with clients, partners, and dealers
• Worked with Finance, Business Development, Marketing, and Stakeholders to develop strategic sales plans
• Worked to maximize potential revenue in target markets
• Interacted with clients, sales, and management in resolving client challenges (installation/billing)
• Managed day to day team activities
• Worked to exceed assigned company directed sales goals and objectives
• Extensive travel, multi-state territory

PROJECT MANAGEMENT

• Defined project SOW and deliverables that support business goals
• Managing & maintaining customer facing relationships
• Prepared P & L forecasts, budgets, reports, changes, and statements regarding various projects
• Continually managed project expectations with team-members & stakeholders
• Tracked milestones and deliverables

PROJECT MANAGER CONTINUED...

• Developed and delivered progress reports, proposals, and presentations
• Proactively managed changes in SOW, and devised contingency plans
• Communicated project expectations to team-members & stakeholders
• Worked with third party contractors on deliverables according to plan
• Directed and managed project development from beginning to end
• Defined project success criteria throughout project life cycle
• Managed day to day team activities
• Conducted weekly project status calls
• Managed, hired, and trained a team of 4 individuals
• Worked with sales, management, and engineering to bring projects to successful completion

Client Implementation Projects:
Home Depot, SunTrust Bank, Morehouse College, United States Postal Service, Waffle House, Honey Baked Ham, Kauffman Tire, AirTran now Southwest Airlines

NATIONAL ACCOUNT SALES

• Consistently over 100% yearly sales quota and plan, Multiple Trip Winner
• Shared business trends and marketing information tracked to team-mates
• Trained and mentored new sales support and account executives
• Maintained successful & profitable relationships with EVP, CIO, COO, Owners of corporations
• Presented at various public speaking engagements.
• Increased revenue of existing base by adding various products and services
• Maintained 2.5 M quota, Extensive travel, and multi-state sales territory
• Resolved client issues and followed up on requests, maintained and serviced base of accounts
• Sold and delivered: MPLS, Ethernet, PBX, Cloud Computing, Voice, Data, Routers, CRM Software

MANAGER

• Managed, hired, and trained 3 Assistant Mangers, 20 Delivery Drivers, 10 Cooks
• Scheduled shifts for all employees
• Managed day to day activities (ordering supplies, repairs, maintenance, operations)
• Conducted monthly inventory, weekly, and monthly sales reporting
• Worked with managers, Directors, Marketing, VP of sales to increase market share in the area
• Maintained fiscal & financial responsibility for operation budget, and vendor payments (P&L)
• Attended quarterly manager’s meetings
• Instrumental in the development & facilitation of the CSC centralized call center in the Metro Area
• Was awarded & designated by Regional Director as an official Management Training Store for Atlanta
• Instrumental in the promotion of 4 Assistant Managers to Managers

CAREER HISTORY
Project Management Confidential,
(Atlanta, GA) 6/2009-Current
National Account Sales Confidential,
(Atlanta, GA) 5/2005-6/2009
Regional Manager of Client Services Confidential,
(Atlanta, GA) 4/2001-5/2005
Manager-Pizza Hut Delivery Confidential,
(Atlanta, GA) 1/1999-4/2001
AFFILIATIONS
Women In Technology Atlanta High Museum of Art (Volunteer)
Technology Association of Georgia Buckhead Business Association
Atlanta Chamber of Commerce Hands On Atlanta (Volunteer)
Atlanta Botanical Garden (Volunteer) TechBridge
Boys and Girls Clubs of Metro Atlanta (Volunteer) Women in Cable Television
Business Owners and Managers of Metro Atlanta SHRM
EDUCATION
Georgia State University Sociology