PROFESSIONAL SUMMARY

• Over 10 years of diversified IT experience in Consulting, Implementation, Development, Configuration and Production Support.
• Customer Relationship Management CRM expert with 8 years of experience on the Siebel CRM application suite and has valuable hands on experience in Siebel CRM Project engagements.
• Extensively worked as a Techno-Functional consultant in providing CRM solution with excellent business domain experience in Siebel Public Sector, Siebel Financial, Siebel Sales, Siebel Field Service, Siebel Call Center, Siebel eChannel and Siebel PRM.
• Extensive hands-on experience in Siebel - Siebel vanilla, Siebel Architecture, Siebel Development, Siebel Configuration, Siebel EAI Custom Inbound/Outbound Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters, Data maps, Symbolic URLs , VBCs, eScripts, WSDL, DTD, XSD, MQs, Workflows.
• Hands on experience in writing database queries using PL/SQL, SQL Developer for Oracle 9i/10g to validate/cleanse data.
• Experience in Open UI with Strong knowledge of web technologies HTML, JavaScript, JQuery, CSS etc. with respect of Siebel Open UI.
• Excellent knowledge in Salesforce Administration Development.
• Salesforce: Apex Classes, Apex Triggers, Batch Apex, Workflows, Webservices, HTML, JavaScript, Jquery, CSS, Eclipse IDE, Dataloader SOQL and SOSL
• Experience in Siebel Upgrade, EIM, Data mapping, legacy data conversion scripts.
• Extensive hands-on experience in Siebel Order management, Product configuration, Case management, Siebel Pricing models and complex custom built-ins.
• Closely worked with business users/BAs to analyze, gather and map requirements, solution recommendation, scope, costing, prototype and implementation.
• Worked extensively on Business Requirements Elicitation, Process Modeling, Gap analysis, Risk analysis and development of Functional Specifications.
• Excellent knowledge of best implementation practices, implementation issues, QA, deployment process, defect resolution process, support process, CRM fundamentals and technical documentation.
• Extensive experience in project management, which includes project planning, leading technical teams, writing Request for Proposals RFP , Statement of Work SOW and resource allocation.
• Cohesive team player with strong consulting, interpersonal, writing, communication and techno-functional skills.

TECHNICAL EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Role: Siebel Technical Consultant

Responsibilities:

• Responsible for analyzing and translating business requirements to technical design.
• Developed customized UI screens using Java Script / CSS to support Open UI.
• Designed and Developed Interface based on Web services Inbound/Outbound Web services, Symbolic URL, Virtual business components between Hibu Siebel and various source systems like SAP, Order Hub, Media Pro, DIAD via middleware system ESB.
• Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets.
• Developed Test approach and Test Plans to verify logic of new and modified functionality and programs.
• Create and modify business objects, applets, views, and screens and adapt business components, fields, joins, and links using Siebel Tools.
• Owning and Resolving defects by analysis, debugging and fixing defects in Integration, UAT testing etc.,
• Involved in system and user acceptance testing and responsible for troubleshooting end user's problems.

Environment: Siebel 8.1.1.10 Field Service, Open UI, Oracle 10g, Windows Server 2008

Confidential

Role: Siebel Technical Consultant

Responsibilities:

• Responsible for analyzing and translating business requirements to design documents. Gap Analysis and High Level Design as per Client Requirement.
• Providing the preliminary and final estimate, technical design documents etc as per the client requirement.
• Development of the design into technical constitution, implementation of customized Siebel solutions.
• Developed outbound and inbound integration Siebel EAI using web service, Integration objects, Workflows.
• Designed and developed integration between NCYHA Siebel Public sector and external portal called GoSection8.com to get rent reasonableness within the given radius, which helped Housing Assistant to go through the pre-lease renewal process very quickly.
• Developed Complex workflows to send Letters to Landlords / Vendors for Lease Renewal process.
• Configuring the various objects like Applets, Business Components, Business Objects, and User properties etc., through Siebel Tools.
• Designed and developed Lease Agreement Automation process with eScript and Workflows.
• Developed auto rent calculation process for Lease Renewals within the Siebel using eScript.

Environment: Siebel 8.0 Public Sector, Fusion, eScript, Workflow, EAI, Webservices, UNIX, Oracle.

Confidential

Role: Siebel Technical Consultant

Responsibilities:

• Involved from the inception of the project, in designing solutions from a functional side so also from an Integration point of view.
• Point of Contact for Siebel upgrade Siebel 7.8 to Siebel 8.1.1.7 on Mortgage Line Of Business.
• Helped in Developing Sif Convertor tool during upgrade process which will take Siebel 7.8 objects sif as input and give output of object sif which is compatible to Siebel 8.1.
• Designed and developed PNC Bank Siebel Mortgage screens, Views, Applets to support the client's business requirements using Siebel Tools.
• Developed inbound integration Siebel EAI using web services, Integration objects, Workflow.
• Responsible for creating PNC system preferences, Personalization administration for Applets and Views.
• Configured Symbolic URLs to pull the reports from external application.
• Designed and developed assignment rules, assignment criteria and email alerts for automated lead assignment based on user's geography.
• Configured Multi-value group applets, links, pick lists and list of values.
• Developed workflows to update the Genesis database for Opportunity, Activity, and Referral Source for purge process.
• Designed and developed complex workflow to create auto opportunity for PNC PCG Private Client Group line of business for an activity and to assign the opportunity to PCG branch relationship managers directly.
• Designed and developed automated process for External referral source and referral contact re-assignment process from one mortgage loan officer to another.
• Designed and developed custom business service to restrict the Genesis Siebel Export functionality based on user's responsibility.
• Provided manuals/documentation for end user training.
• Involved in system and user acceptance testing and responsible for troubleshooting end user's problems.

Environment: Siebel 7.8 Siebel 8.1.1.7 Financial Services, eScript, EAI, Webservices, UNIX, Oracle, FTP, DB2.