PROFESSIONAL SUMMARY

• Experienced Siebel Programmer Analyst with 10 years of diversified IT experience in Consulting, Implementation, Development, Configuration and Production Support.
• Customer Relationship Management CRM expert with 8 years of experience on the Siebel CRM application suite and has valuable hands on experience in Siebel CRM Project engagements.
• Have knowledge on Salesforce Administration Development
• Extensive experience in Siebel - Siebel vanilla, Siebel Architecture, Siebel Development, Siebel Configuration, Siebel EAI Custom Inbound/Outbound Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters, Data maps, Symbolic URLs , VBCs, eScripts, WSDL, DTD, XSD, MQs, Workflows.
• Experience with EIM, Data mapping, legacy data conversion scripts.
• Extensive hands-on experience in Siebel Order management, Product configuration, Siebel Pricing models and custom built-ins.
• Closely worked with business users/BAs to analyze, gather and map requirements, solution recommendation, scope, costing, prototype and implementation.
• Worked extensively on Business Requirements Elicitation, Process Modeling, Gap analysis, Risk analysis and development of Functional Specifications.
• Excellent knowledge of best implementation practices, implementation issues, QA, deployment process, defect resolution process, support process, CRM fundamentals and technical documentation.
• Extensive experience in project management, which includes project planning, leading technical teams, writing Request for Proposals RFP , Statement of Work SOW and resource allocation.
• Cohesive team player with strong consulting, interpersonal, writing, communication and techno-functional skills.

TECHNICAL EXPERTISE

• Siebel Versions: Siebel 7.0, 7.5, 7.7, 8.0 and 8.1
• Siebel Technical Skills: Configuration, eScript/VB script, EIM, Workflow Processes, Assignment Manager, EAI, Tools, XML/XSD, HTTP/JMS, Web Services, SOAP, Siebel Administration
• Siebel Web Applications: Call Center, eChannel, Partner Manager, Sales, Partner Community, Field Service, Public Sector, Financial Services.
• Operation Systems: Win 7/XP/Server 2003, UNIX, MS-DOS, AS 400
• Data Bases: SQL Server 2000/2005, Oracle 9i/10g/11g, DB2
• Development Tools: Toad, SQL Developer, Soap UI, XML Spy, MS Visio
• Web Technologies: ASP.NET, VB.NET, C , XML, HTML

PROFESSIONAL EXPERIENCE

Confidential

Role: Siebel Architect/ Lead

Responsibilities:

Responsible for analyzing and translating business requirements to technical design.

• Design and Develop Interface based on Web services Inbound/Outbound Web services, Symbolic URL, Virtual business components between Hibu Siebel and various source systems like SAP, Order Hub, Media Pro, DIAD via middleware system ESB.
• Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets.
• Developed Test approach and Test Plans to verify logic of new and modified functionality and programs.
• Create and modify business objects, applets, views, and screens and adapt business components, fields, joins, and links using Siebel Tools.
• Owning and Resolving defects by analysis, debugging and fixing defects in Integration, UAT testing etc.,
• Involved in system and user acceptance testing and responsible for troubleshooting end user's problems.

Environment: Siebel 8.1 Field Service, Oracle 10g, Windows Server 2008

Confidential

Role: Siebel Consultant

Responsibilities:

• Responsible for analyzing and translating business requirements to design documents. Gap Analysis and High Level Design as per Client Requirement.
• Providing the preliminary and final estimate, technical design documents etc as per the client requirement.
• Development of the design into technical constitution, implementation of customized Siebel solutions.
• Developed outbound and inbound integration Siebel EAI using web service, Integration objects, Workflows.
• Designed and developed integration between NCYHA Siebel Public sector and external portal called GoSection8.com to get rent reasonableness within the given radius, which helped Housing Assistant to go through the pre-lease renewal process very quickly.
• Developed Complex workflows to send Letters to Landlords / Vendors for Lease Renewal process.
• Configuring the various objects like Applets, Business Components, Business Objects, and User properties etc., through Siebel Tools.
• Designed and developed Lease Agreement Automation process with eScript and Workflows.
• Developed auto rent calculation process for Lease Renewals within the Siebel using eScript.

Environment: Siebel 8.0 Public Sector, Fusion, eScript, Workflow, EAI, Webservices, UNIX, Oracle.

Confidential

Role: Siebel Technical Consultant

Responsibilities:

• Involved from the inception of the project, in designing solutions from a functional side so also from an Integration point of view.
• Designed and developed PNC Bank Siebel Mortgage screens, Views, Applets to support the client's business requirements using Siebel Tools.
• Developed inbound integration Siebel EAI using web services, Integration objects, Workflow.
• Responsible for creating PNC system preferences, Personalization administration for Applets and Views.
• Developed Symbolic URLs to pull the reports from external application.
• Designed and developed assignment rules, assignment criteria and email alerts for automated lead assignment based on user's geography.
• Configured Multi-value group applets, links, pick lists and list of values.
• Developed workflows to update the Genesis database for Opportunity, Activity, and Referral Source for purge process.
• Designed and developed complex workflow to create auto opportunity for PNC PCG Private Client Group line of business for an activity and to assign the opportunity to PCG branch relationship managers directly.
• Designed and developed automated process for External referral source and referral contact re-assignment process from one mortgage loan officer to another.
• Designed and developed custom business service to restrict the Genesis Siebel Export functionality based on user's responsibility.
• Provided manuals/documentation for end user training.
• Involved in system and user acceptance testing and responsible for troubleshooting end user's problems.

Environment: Siebel 8.1 Financial Services, eScript, EAI, Webservices, UNIX, Oracle, FTP, DB2.

Confidential

Role: Siebel Technical Consultant cum Business Analyst

Responsibilities:

• Involved from the inception of the project, playing a role of a System Business Analyst, framing out both functional and technical requirements in accordance with business rules and in tandem with representatives of PRM user community.
• Involved in designing solutions for the project from a functional side so also from an Integration point of view. The scope of this project covers around 10 integration touch points, both existing and new ones to be introduced to achieve the objectives of this venture.
• Maintained minutes of meeting during all client level and project management level meetings.
• Created Integration Objects. Created Inbound Integration with Workflow and Scripting to insert data into Siebel from the Oracle SOA system thru MQ series.
• Designed the Catalog and Product Administration, Pricing logics and Complex product configuration.
• Created Outbound Integration with Workflow to pull data from Siebel and send as XML to Oracle SOA.
• Development of Siebel Workflow for customer specific requirements. Creating new RCR/ Workflow policies for Workflow process.
• Created new batch interface for data loads using EIM, batch scripting, Perl
• Debugging and Maintaining of Siebel Workflows.
• Troubleshooting MQ Series issues.
• Creating new Joins, Links, MVGs, Picklists, Pick Applets, Business Component User properties.
• Creating new Business Services for the implementing new business requirements using Siebel eScript.
• Involved in Requirement Analysis.
• Conducted Gap Analysis to show the current and proposed functionalities of the system.
• Preparation and updating of Technical Design Documents.
• Customization using Siebel Tools Involved in design and development of User interfaces Layers like Applets, Views, and Screens etc. and modified certain applets.
• Worked on Business Component user properties List Of Values.
• Worked on calculated fields and field validations.
• Maintaining and troubleshooting system issues by coordinating end users and business users.
• Developed training documents for the project and involved in training the end users.

Environment: Siebel 7.0.5.6 eChannel, Partner Portal, Partner Manager, SQL Server 2000, MQ-Series, Configuration, Workflows, EAI, Web Service, FTP, SFTP.

Confidential

Role: Siebel Technical Lead

Responsibilities:

• Leading Tier 2 and Tier 3 Application so also System Maintenance/Support team where I am looking after escalations from Tier 1 Helpdesk. I report directly to the clients.
• Leading the team which takes care of major enhancements to the application as per business requirements/requests.
• Prepared the ROMs estimations , Technical Design Documents Unit Test Cases.
• Responsible for Impact analysis of various Requirements in real-time production environment.
• Worked on Complex product configuration, catalog and pricing administration.
• Worked on Order management.
• Worked on Contracts Agreements and Asset data load thru MQ series.
• Worked on integration of Siebel Application data with Legacy systems like IBM Mainframe using MQ Series as middleware.
• Developed Windows batch jobs with PERL, FTP to load data from flat files to Siebel database.
• Created internal and external Integration Objects and wrote eScript code to transform incoming customer codes data from external systems in to Siebel Data.
• Developed EIM batch jobs creating and modifying IFB files , to retrieve data from back end for import, export jobs and for record level changes.
• Configured Agreements, Entitlements and assets.
• Created new Business Objects, Business Components, business services, applets, views, MVG's, joins.
• Configured Applet, Business Component and Field Level User Properties to meet the requirements.
• Developed batch interfaces to execute SQL DTS packages.
• Responsible for analyzing areas in application affected by the change requests and Enhancements.
• Involved in unit testing, System Testing, Integration testing and Performance testing of the changes affected.
• Coordinating Onsite-offshore teams and assigning work.
• Coordinating reviews and sign-offs with customer and initiating weekly status meeting with the client manager.
• Preparing Weekly/Monthly metrics and the status reports.
• Taking care of the Job failures, data loads and support during weekends maintenance activities.
• Experience on email response like triggering and sending email whenever there is an activity approval is needed involving WF and scripts.
• Designed workflow to send out emails to Channel partners if there is new service request, equipment order creating. Used Outbound Communications Manager for e-mail notifications.

Environment: Siebel 7.0.5.6 eChannel, Partner Portal, Partner Manager, Siebel 7.5 Field Service, SQL Server 2000, MQ-Series, Configuration, Workflows, EIM, EAI, Web Services, Siebel Actuate reports.

Confidential

Role: Siebel Developer

Responsibilities:

• Responsible for setting up the development environment at the beginning of the project, participating in the Knowledge Acquisition Phase from the Team of Architects of the Client's Development Team and documenting the same in the form of a SMTD document and Inducting new members in to the team by providing proper KT sessions.
• The responsibilities handled during the stable phase of the project include Analyzing and Mapping the Business processes which are required to be mapped as an enhancement to the System, Providing Mock-up solutions and Estimations for the proposed implementations, Designing and Configuring the implementation solutions and managing the offshore team to meet the milestones.
• As a member of the configuration team, configured and customized the Siebel UI. Designed Applets, Views and Screens. Enabled the applets to display on web in different modes. Created pick lists, drill downs and Toggle Applets
• Made major contributions in terms of improved maintainability and by incorporating newer features or value additions in the following business areas/process - Account management,Order management, Service request management, Inventory Management and Product Management.
• Worked on Contracts Agreements and Asset data load thru MQ series.
• Worked with Workflows, XML, and MQ Series as the transporting agents to achieve integration.
• Developed Windows batch jobs with PERL, FTP to load data from flat files to Siebel database.
• Used Vanilla Business Services as well as created Custom Business Services using eScript language.
• Developed EIM batch jobs creating and modifying IFB files , to retrieve data from back end for import, export jobs and for record level changes.
• Involved in unit testing, System Testing, Integration testing and Performance testing of the changes affected.
• Taking care of the Job failures, data loads and support during weekends maintenance activities.
• Provided production support and responsible for implementing the enhancements for major releases.

Environment: Siebel 7.5 Sales, SQL Server 2000, MQ-Series, Configuration, Workflows, EIM, EAI, Web Services, FTP and SFTP, Siebel Actuate reports