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Prfessinal Experience:

Cnfidential

Respnsibilities include:

Under glbal cverage mdel GS/GTI respnsible fr system administratin, hardware and maintenance supprt, vendr crdinatin, clsed-lp incident management and efficiency prgrams.
Glbal supprt fr all infrastructure hardware including Server, Strage, and Netwrk Equipment
L1/L2 supprt f Linux, Unix, and Windws systems.
Wrk extremely clse with external Vendrs such as IBM, HP, Cisc, Maintech, and racle t trublesht, remediate, and replace failed hardware as needed with minimal impact t the firm.
Crdinate with internal LBs t establish maintenance windws, plan and execute changes.
Wrk in partnership with the custmer t ensure exemplary levels f service prvisin satisfactin, thrugh any cmmunicatin media such as telephne, email and instant messaging.
Fully dcument trubleshting and reslutin steps in all Incident, Prblem and Change prcess tls such as Peregrine Service Center and HP Service Manager

Cnfidential

Respnsibilities include:

Deliv Confidential

Respnsibilities include:

ering a 24x7 supprt mdel fr cre infrastructure services including Distributed Strage, Server, and Distributed Applicatins , Netwrk Data/Vice , maintenance, and incident reslutin.
L1/L2 supprt f Linux, Unix, and Windws systems.
Trublesht and escalate events in a timely manner t meet SLA.
Verify crucial alerts and engage prper supprt grups t reslve issues and prevent business impact.
Trubleshting and remediatin f Infrastructure issues
Fully dcument trubleshting and reslutin steps in all Incident, Prblem and Change prcess tls such as Peregrine Service Center and HP Service Manager.
Leverage Run Bks t wrk within apprpriate risk and cntrls gvernance fr trubleshting and remediatin f infrastructure issues.
Prvided a managed service apprach t custmer service, increasing ur effectiveness and efficiency in ur Service Delivery Functins.
Prvided mnitring f all data center systems including applicatins, file systems, internal/external availability, cnnectins and pwer usage.
Netbackup/Veritas supprt fr multiple server architectures utilizing Symantec.
Cnfigured and decmmissined varius Windws2003/2008, Linux RHEL, and Sun Servers, as well as Cisc netwrking equipment.
Prcess daily financial transactin jbs including JPMrgan Chase, PayPal, Wachvia, AMEX, PNC Wells-Farg.
Prvided Installatin, terminatin, testing and labeling f many Cat5e/6 and Fiber runs.
Prvided hands-n assistance t System and Netwrk Administratrs.
Respnd physically t truble situatins within data-center
Racked and Stacked Servers and Netwrk equipment in varius Infrastructure lcatins.
Prvide 24 hur Tier ne and tw Help desk supprt
Utilized Incident management, ticketing and escalatin services thrugh HP Service Manager.
Recrded and Maintained accurate change recrds and lgs fr Asset Management, Server ndes, backups, inventry and stck lcatin.

Cnfidential

Respnsibilities include:

Prvisined multiple server types and architectures Windws, Unix, Slaris, ESXi
Wrked with the System Admin team t trublesht varius Linux, Windws, and Slaris servers.
Assessed and analyzed multiple cnfiguratin issues n Cisc netwrk and EMC strage devices.
Implemented hardware mdificatins t Blade and Standalne Servers, Switches, Strage Devices.
Prvided Prject management dcumentatin fr prjects, tasks, assets, lease lgs and inventries.
Applied Initial Cnfiguratin f infrastructure and server equipment including IL setup, Assigning Name/IP/ Dmain, installing and cnfiguring services.

Cnfidential

Respnsibilities include:

Prvided Cmplete Tech Supprt fr Student and Staff Members.
Preparatin and cnfiguratin f Student laptps by imaging, upgrading r dwngrading the S, applying update patches and installed hardware drivers
Perfrmed System Admin rles including accunt creatin in Active Directry, Email inbx creatin in Exchange, Granted user access permissins and cnfigured VPN fr users
Perfrmed multiple netwrk administratin tasks including subnetting/IP addressing and wireless integratin.
Ran multiple netwrk cabling runs t patch panel and terminated/tested the runs afterward.

Cnfidential

Respnsibilities include:

Management f wrkflw, time, and resurces fr several emplyees
Cntribute t high prductivity, quality, and accuracy in a fast-paced envirnment.
Maintain shipping requirements and regulatins HazMat
Handle irregularly shaped r heavy 75 lb. packages

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