Engineer Resume Profile

Personal Summary

An IT professional with o er 5 years of professional and technical experience in engineering, configuration, implementation, project management, escalation support, administration, and troubleshooting of arious technologies in medium to corporate enterprise en ironments.

Professional Experience

Job Responsibilities at

Confidential

Technologies handled include but not limited to routers, switches, firewalls, oice o er IP, and ser ers, Windows 2003, Windows 2008, Exchange Ser er, Acti e Directory, DNS, DHCP, Group Policy, and frame relay.
Documentation, Planning and Implementation for new projects and finalizing documentation after completing the work.
Handling AMC with arious companies and pro ides them network and system support.
Windows Ser er 2008 Hyper- irtualization configuration for ser ers.
Implementation and Configuration of all types of Routers and Switches.
Installation and configuration of UTM De ices such as Sonicwall and Cyberoam.
Ensure adequate anti irus protection solutions are maintained and updated.
Configuring and managing Network Printers and Wireless Access Points.
Installation Configuration ID card Printers, Fax Ser ers and Access Control Installation. Racking and patching equipment as needed.
Installation and Configuration of CCT IP-Analog Cameras.

Job Responsibilities at

Confidential

Analyze and resol e the issues based on IT Tickets, mails, and calls on site as required.
Supporting first le el administration of Windows Acti e Directory Creating Users, Groups and mo ing them into different OUs .
Implementation and administration of Internet Information Ser ices IIS .
Gi ing Technical support to Inbound Users.
First and second line desktop support for our UK and European staff in software, hardware and networks troubleshooting.
Resol ing system issues and Interact with Acti e Directory Users and Computers.
Gi ing L2 support Managing users, Printers, Mailboxes, Ser er related issues .
Configuring and resol ing issues for Outlook, Blackberry and PN setup.
Worked on RDC, Net meeting and NC.
Installation and Configuration of PN for Remote Users
Booking of Audio/ ideo Conference with endors such as Confidential
Installing configuring standard software with latest updates and security patch.
Interacting with Inbound Outbound users on 24/7 support OIP Mail .

Job Responsibilities at

Confidential

Troubleshoot and resol e problems in hardware, software, Microsoft Office applications, Windows ser er and desktop operating systems, network connecti ity, wired and wireless.
Taking directions from the Head of Infrastructure and Systems Analysts to assist them in keeping all IT systems up and running.
Update and manage hardware, software and printer consumables in entory.
Maintaining backup images of PCs and laptops.
Configuring and manage Network printers and Wireless Access Points.
Ensure all systems up-to-date and backup regularly.

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