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Technical Support Resume

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MS

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Summary of Qualifications
Service-focused professional with an outstanding record of achievement. Possesses the knowledge and personality to provide sound and accurate financial services and assistance. Although our Corporate Operations team is not visible to the general public, we play a vital role by recording and processing all customer transactions in a professional, accurate and timely manner. Outstanding experience serving as the catalyst for goal setting, personal development, and problem resolution within individual and group settings. Possesses broad-based management skills with strong planning, communication, organizational, and decision-making skills.


Work of Experience
Confidential,
Ms. 2010-2012
Troubleshoot with customers to connect to the internet on a daily basis, and notated each customers acct. on what took place on what was covered over the phone.

Confidential,
Ms. 2009-2009
Using data entry and 10-key we ensure that all eligible individuals benefit from federal financial assistance i.e. grants, work-study, and loans by manually loading and disbursing loans on a daily basis in a timely and efficient manner.

Confidential,
2008-2008
Available to do any job that was clerical and also worked at call centers.

Confidential,
Ms. 2002-2007
Oversaw major proof functions, as a proof operator, I worked independently while contributing to team goals for efficiency and accuracy update, best practices and benchmarking, and comprehensive communication with other internal departments and managers. Wrote and disseminated accurate and concise records, and notifications ensuring that all debit and credit items balanced at the end of the shift. Entrusted with the dual responsibility of: balancing, research and basic math skills, plus the desire to excel, are the keys to success as a proof operator.

Confidential,
Ms. 2000-2002
Oversaw major proof functions, as a proof operator, I worked independently while contributing to team goals for efficiency and accuracy update, best practices and benchmarking, and comprehensive communication with other internal departments and managers. Wrote and disseminated accurate and concise records, and notifications ensuring that all debit and credit items balanced at the end of the shift. Entrusted with the dual responsibility of: balancing, research and basic math skills, plus the desire to excel, are the keys to success as a proof operator.

EDUCATION
Lanier High School, Jackson, Ms. Diploma General Studies
Jackson State University, Jackson, Ms. Bachelor of Arts (present)

EXTRACURRICULAR ACTIVITIES
Microsoft Office Applications: Word, Excel, PowerPoint, and Outlook
Operating Systems: Windows 98/2000/XP/Professional, Calculator 10 Key Touch

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