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Customer Service Analyst Resume

PROFILE:

Energetic, results - driven, team-oriented, customer-focused and adaptable professional with solid experience working in health care, consumer products and telecommunications seeks a position in customer service to utilize my broad-based customer analyst skills and experience to help an organization reach its business goals and maintain performance excellence.

EXPERIENCE:

Confidential

Customer Service Analyst

Responsibilities:

  • Outbound calls to business customers regarding new digital applications for cost management tools and reporting capabilities
  • Upgrading capabilities for additional features are driven on each call.

Confidential, Shelton, CT

Customer Service

Responsibilities:

  • Handle s outbound calls from prospective customer inquiries from websites, lead generator s to
  • Transfer them over to the prospective client s for them to be connected to a live agent for the client s sales team to turn the client into a new sale.

Confidential, Shelton, CT

Customer Service

Responsibilities:

  • Handled inbound calls from store owners and stores regarding recycling equipment, and machine
  • Issues, submit service order request, sale orders, follow up on pending work orders, emails, voicemails, and any other request.

Confidential, Ansonia, CT

Customer Service

Responsibilities:

  • Outbound calls made to previous customers by auto dialer who have made donations to the Confidential mentoring program in the past to see if they will like to make another donation and once confirmed information is set up for the scheduled pickup and information is given to customer about where items can be left and the time frame is all entered in the system.

Confidential, Shelton, CT

Customer Service Analyst

Responsibilities:

  • Outbound calls made to leads from qualifier from leads logging onto internet website all calls are documented in system.

Confidential, Shelton, CT

Eligibility Screener/Claims Coordinator

Responsibilities:

  • Assist potential claimants, explaining the benefits of enrollment in a federal disability program, collecting documentation, and conducting initial screening of potential claimants;
  • Contacts potentially eligible members through outbound telephone calls to inform them of potential eligibility for federal disability program and explains benefits of enrollment and probability of successful disability application.
  • Initial follow up outbound calls to medical providers regarding outbound calls to medical providers regarding medical records request;
  • Outbound calls to Social Security Administration as needed; Send claimants correspondence as needed;
  • Provide support to hearing and/or non-hearing advocates;
  • Maintains current knowledge of state and federal regulatory requirements to ensure compliance:
  • Attends all company mandated meetings and trainings.

Confidential, Shelton, CT

Provider Relations Representative

Responsibilities:

  • Provided prompt, accurate and excellent customer service to internal and external customers, received incoming inquiries regarding multiple products from member, providers, and employer groups, and provided customer services that eventually lead to resolution of the initial inquiry.
  • Responded to routine inquiries on multiple products relating to eligibility, pharmacy, claims, and provider services;
  • Utilized multiple company database programs for accessing member information, send out requested materials such as: provider directories, mail - order pharmacy information, and travel kits;
  • Updated members' addresses and phone numbers in the data system, ordered member identification cards as needed, facilitates the filing of Appeals and Grievances through accurate and timely collection of information and determined appropriate resolution, through the utilization of soft skill techniques.

Confidential, Norwalk, CT

Customer Service Analyst

Responsibilities:

  • Handled high call volume within an inbound call center, troubleshoot service equipment, printers, processed sales orders, analyzed weekly settlement statements, resolved and reviewed adjustment errors on ticket orders.
  • Notated equipment orders, shortages and complaints in company s database for any necessary follow - up, research service tickets for payments, payments made from vender, voids, duplication, and missing ticket requests;
  • Assisted service representatives on how to use the equipment s, including re-loads, log in shortages, and overages; liaised with finance and billing departments for charge backs, any credits to be given to the service representatives.

Confidential, Berlin, CT

Sr. Customer Account Executive

Responsibilities:

  • Assisted customers with various billing issues serviced various types of business and residential cable accounts; involved in sales of cable products such as television and internet service, upsell, and downgrade, install, disconnect and troubleshoot with service and billing issues.

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