Computer Specialist Resume Profile

OBJECTIVE:

Contribute to the success of a company as an IT professional doing technical support or progressively build on computer/voice technology experience.

HIGHLIGHTS OF QUALIFICATIONS

BS, Information and Computer Science
Over 10 years experience configuring new personal computers
4 years experience with Avaya, Inc. 2 years in Lab Management
7 plus years experience in technical support/helpdesk
5 years experience with Windows server based voice recording software plus supporting clients
Held Secret Security Clearance
Worked on Government Contracts doing field testing and data reduction
Over 3 years experience with Windows Server based voice recording phone software supporting clients
Recently passed FBI background check 2011

PROFESSIONAL EXPERIENCE

Confidential

Regional Field Engineer I

Was member of the East Coast install team for VPI, Voice Print is a computer based call recording software for customers in the following industries: Financial, Police, Fire, EMS
On-site installation of the Voice Print system for new customers.
Perform upgrades on existing systems for clients.
Responsible for mounting and configuring the server s as Voice Print call-recording software runs on Windows server technology.
Connect client's phone systems, tested and trained customers on all aspects of the call-recording system.
Manage customer solutions for any possible VPI software trouble tickets.
Pre-load call recording software on Windows 2008 server systems. Very familiar with Windows 2008 Server 32 and 64 bit.

Confidential

Computer Specialist

Managed technical solutions and client assistance for the Atlantic City School District.
Duties included desktop support for 10 schools.
Utilized a hard drive-cloning device to perform Windows 98 to Windows XP upgrades. Worked with Symantec's Ghosting system when staging new computers.
Project participant assembling computers from parts to installing motherboards, processors, drives and memory.

Confidential

Tier 4 Support

Designed Tier 4 Web site for new group and support technicians in the field.
Collaborated with team members and developers to create a new software application ASG Site Manager, Access Security Gateway .
Assisted in design, testing and deployment phases of new software application.
Maintained several group servers that ran Tier 4 support applications.
Supported hundreds of technicians worldwide, often utilizing Microsoft Net Meeting to take control of desktops to resolve issues.

Lab Manager

Responsible for the setup and configuration of lab equipment as needed.
Designed and implemented a web based lab inventory program utilizing HTML, SQL, Microsoft Access and Active Server Pages.
Lab support often included setting up custom environments for various projects.
Performed integration testing on company specific products.

Confidential

Technical Account Mgr

Worked as liaison between approximately 50 consultants, CGS account representatives and CGS upper management.
Worked desktop support and was part of year 2000 upgrade team.

Confidential

Client Workgroup Technician

Confidential

Confidential

Network Supervisor/PC Manager

Installed workstations and maintained a five user local area network.
Worked with the Deltek Government Contracting Software package on the network.
Performed updates, added/deleted users, performed daily backups and did maintenance when needed. Purchased and maintained company computers.
Designed Lotus 123 worksheets for government cost proposals.

Hardware: Comfortable with all aspects of PC hardware, including extensive work with Desktops and Laptops

Software packages: Microsoft Office Suite, MS Exchange, MS Outlook, Symantec Ghost Software, Acronis Imagine

MS Access 2010

Remote support software: WebEx, VPN technologies

Operating systems: Windows Operating Systems including Windows Server 2003 2008

Networking: Very familiar with LAN technologies

Telephony: Familiar with installing and configuring call recording systems including Analog, Digital, VoIP, Cisco, Avaya systems