Call Center Representative Resume Raleigh, NC - Hire IT People

Objective:
To obtain an experienced-level call center representative position that will utilize my strong customer service skills to enhance company operations.

Experience:

Confidential, 03/2009-06/2011
Call Center Representative

Managed heavy inbound call volume
Provided status of customers Medicaid application
Entered applications in CSC system for processing

Confidential, 08/2008-01/2009
Call Center Representative

Managed heavy inbound call volume
Assisted customers with health benefit concerns for open enrollment period
Compared rates and coverage details for different health plans available

Confidential, 04/2007-04/2008
Telephone Interviewer

Managed heavy inbound call volume
Qualified candidates for breast cancer research study

Confidential, 06/2006-10/2007
Call Center Representative

Managed heavy inbound call volume
Assisted customers with questions regarding benefit coverage
Investigate claims status' and all phases of claim research

Confidential, 09/2005-02/2006
Call Center Representative

Managed heavy inbound call volume
Assisted customers with health benefit concerns for open enrollment period
Compared rates and coverage details for different health plans available

Confidential, 10/2003-07/2005
Claims Processor

Keyed claims in system for processing of payments

Confidential, 04/2002-10/2003
Correctional Officer

Oversaw over 136 women in correctional institution
Insured safety of state property, inmates and general public

Confidential, 10/2000-04/2002
Data Processing Auditor

Process money pledges that came in
Compared pledge cards with audit reports for potential errors

Confidential, 08/1996-07/2000
Call Center Representative

Managed heavy inbound call volume
Assisted customers with issues regarding AT&T

Education:

East High School
Diploma

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Call Center Representative Resume

Raleigh, NC

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