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Profile

IT professional pursuing a Masters in Information Systems with three credits to go
and a background in business administration.
Customer Focus Finding Solutions: highest volume of calls and 2nd highest in positive feedback from customers.
Keeping an Eye on the Bottom line: Reduced printout from two projects with a cost saving of 60 .
Supporting Business Systems Process: Analyzing and processing telecommunication invoices and processed accounts payable/receivable.

Professional History

Confidential

Confidential

Survey Caller part time

Accomplishments

Customer Focus Finding solutions
Answered high volume of calls for the Help Desk.
Received the 2nd highest feedback rating from callers.
Creative solution found for customer that ordered an out of stock item from Holiday Catalog.
Keeping an Eye on the Bottom Line
Reduced report printouts by 60 working with users to define needs.
Recognized by management for reportedly finding ways to be more efficient and save operating costs.
Supporting Business Systems Processes
Analyzed and processed telecommunication invoices and processed accounts payable/receivables.
Posted payments and processed invoices. Caught errors in payment processing in time for month-end close.

Technical Skills

Microsoft Office Suite 2011: Word, Excel, Outlook, PowerPoint Intermediate . Adobe Creative Suite 3 Intermediate .