Technical Analyst Resume Profile

PROFILE

Held various roles across SDLC Software Development Life Cycle and worked on technologies such as Mainframe, SQL, SAS, JCL and Microsoft CRM for many prestigious clients.
Balanced mix of Technical and Managerial experience after successfully implementing a number of projects across various industries.
PMP Project Management Professional application approved and preparing for its certification exam.

SKILLS

Business Skills: SWOT Analysis, Business Analysis, Microsoft Customer Relationship Management CRM 2011, Minitab, SPSS, Data Mining, Balance Scorecard.
IT Skills: Mainframes DB2, IOF, QMF , SharePoint, Raiser Edge, Goldmine, SQL, JCL, SAS, MS excel, MS Access, MS Visio, MS PowerPoint, Operating System: Windows NT/2000, Windows 9x.

EXPERIENCE

PROFESSIONAL EXPERIENCE

Confidential

Acting Team Lead Survey Library Team

Managed a team of 7 people, responsible for budgeting and resourcing of the team.
Analysed the survey data sent by US consultants before being uploaded by the team using UNIX scripts was responsible for maintaining the Service Level Agreement SLA of tickets assigned to the team.
Prepared and presented quarterly reports to all stakeholders of the project and also developed several new reports for business leadership. Held conference calls with US counterparts.
Regularly held career discussion with the team members and gave them individual feedback.

Confidential

Worked in Health and Welfare Benefits domain for clients Astra Zeneca AZ , Aviva, Royal Bank of Scotland RBS , Capgemini, and Goldman Sachs.
Led a global cross-functional team of associates in UK and India to launch products that meet customer requirements.
Prepared product requirement document that defined detailed product description for senior leadership and technical specification document for engineers.
Managed the team throughout the product lifecycle and made informed trade-off decisions during the engineering process.
Leading project kick-off meetings with Systems Project Managers heading different healthcare clients, communicating the architectural changes required for project, planning around time periods for the project and setting all other related expectations
Conducted virtual training sessions and mentored new associates

Confidential

Worked in Health and Welfare benefits domain for clients RBS and AZ
Converted analysis done by functional system analyst to SQL and mainframes language for efficient implementation of product requirement onto Hewitt's proprietary tools.
Led the pilot team to launch online benefit services to customers on new website platform and performed beta testing for worldwide launch.
Performed GUI, Functional and web based unit testing of product.

Confidential

Worked in Health and Welfare benefits domain for RBS.
Involved in problem solving to debug issues when unexpected results occurred.
Conducted unit and system testing on products before passing to Quality Assurance team.

Confidential

Junior System Analyst

Prepared product requirement document for client RBS.
Participated in meeting with client RBS team under System Analyst guidance.
Performed technical and functional analysis of the work before being sent to India.
Single point of contact for offshore team in India.

Technical Analyst

Handled incidents in production environment for client RBS.
Generated reports for clients by writing SQL queries and coding in SAS and did Unit Testing.
Trained operations team on technical front.